HP ZBook Studio 16 Maintenance and Service Guide - Page 132

Use Windows Debugging Tool, Windows Software Development Kit (SDK)

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● Check with the manufacturer to see if an updated system BIOS or firmware is available. ● Be sure that any expansion board is properly seated and all cables are completely connected. ● Confirm that any new hardware that is installed is compatible with the installed version of Windows. ● If new device drivers or system services have been added recently, try removing or updating them. NOTE: Use safe mode when removing or disabling components. Safe mode loads only the minimum required drivers and system services during the Windows startup. To enter safe mode, restart your computer and press f8 at the menu that displays the operating system choices. At the resulting Windows Advanced Options menu, choose Safe Mode. ● Run a virus detection program. Viruses can infect all types of hard drives formatted for Windows, and resulting drive corruption can generate system bug check codes. Be sure that the virus detection program checks the Master Boot Record for infections. ● Verify that the system has the latest service pack installed. ● Disable BIOS memory options such as caching or shadowing. ● Check the System Log and Application Log in Event Viewer to see if any additional error messages have been logged recently. These might pinpoint the cause of the error. Use Windows Debugging Tool Debugging Tools for Windows are the primary tools used by Microsoft software developers to analyze and resolve errors that result in memory dumps. Use the tool (https://msdn.microsoft.com/library/windows/hardware/ff551063%20(v=vs.85).aspx) to determine the cause of the error. Follow general steps for downloading, setting up, and using the Windows 10 debugging tool. A similar process is used for Windows 7 or Windows 8. NOTE: The following screen shots provide only an example of the tool. Specifics shown are not representative of all applications of the debugging tool. This is a Microsoft tool supported by Microsoft. Windows Software Development Kit (SDK) Use these steps to download and use the Windows SDK. 1. Download the SDK from the following link: https://dev.windows.com/en-US/downloads/windows-10-sdk Use Windows Debugging Tool 123

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●
Check with the manufacturer to see if an updated system BIOS or firmware is available.
●
Be sure that any expansion board is properly seated and all cables are completely connected.
●
Confirm that any new hardware that is installed is compatible with the installed version of Windows.
●
If new device drivers or system services have been added recently, try removing or updating them.
NOTE:
Use safe mode when removing or disabling components. Safe mode loads only the minimum
required drivers and system services during the Windows startup. To enter safe mode, restart your
computer and press
f8
at the menu that displays the operating system choices. At the resulting
Windows Advanced Options
menu, choose
Safe Mode
.
●
Run a virus detection program. Viruses can infect all types of hard drives formatted for Windows, and
resulting drive corruption can generate system bug check codes. Be sure that the virus detection program
checks the Master Boot Record for infections.
●
Verify that the system has the latest service pack installed.
●
Disable BIOS memory options such as caching or shadowing.
●
Check the System Log and Application Log in Event Viewer to see if any additional error messages have
been logged recently. These might pinpoint the cause of the error.
Use Windows Debugging Tool
Debugging Tools for Windows are the primary tools used by Microsoft software developers to analyze and
resolve errors that result in memory dumps.
Use the tool (
) to
determine the cause of the error. Follow general steps for downloading, setting up, and using the Windows 10
debugging tool. A similar process is used for Windows 7 or Windows 8.
NOTE:
The following screen shots provide only an example of the tool. Specifics shown are not
representative of all applications of the debugging tool. This is a Microsoft tool supported by Microsoft.
Windows Software Development Kit (SDK)
Use these steps to download and use the Windows SDK.
1.
Download the SDK from the following link:
Use Windows Debugging Tool
123