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HP ZBook Studio 16 Maintenance and Service Guide - Page 168

USB SuperSpeed port with HP Sleep, Thunderbolt port with HP Sleep

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restoring and recovery methods 137 right side components 5 RTC battery illustrated 19 spare part number 19 S Screw Kit, spare part number 23 security cable slot, identifying 6 security, product description 3 serial number, computer 16 service labels, locating 16 serviceability, product description 4 setup utility navigating and selecting 132 restoring factory settings 132 slots security cable 6 solid-state drive illustrated 19 product description 2 removal and replacement 32 spare part number 19 solid-state drive cover illustrated 19 spare part number 19 spare part country codes 58 speaker removal 36 spare part numbers 36 speakers (tweeters) removal 44 spare part number 44 speakers, identifying 13 special keys, using 14 specifications computer 145 display 145 hard drive 145 static electricity 26-28 Sure Start using 135 system board illustrated 20 removal 41 spare part number 20 spare part numbers 41 system memory, removing personal data from volatile 147 system restore 137 system restore point, creating 136 T top cover/keyboard illustrated 19 spare part number 19 touchpad illustrated 19 removal 46 settings 10 spare part number 19, 46 Touchpad buttons identifying 11 Touchpad zone, identifying 11 TPM settings 135 transporting guidelines 26, 30 traveling with the computer 16 tweeters removal 44 spare part number 44 U USB SuperSpeed port with HP Sleep and Charge, identifying 6 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 6 USB Type-C power connector port, identifying 5 USB Type-C SuperSpeed port, identifying 5 V vents, identifying 16 video, product description 2 W web cam LEDs, identifying 8, 9 Windows backup 136 recovery media 136 system restore point 136 Windows key, identifying 14 Windows tools, using 136 wireless certification label 16 wireless, product description 2 WLAN device 16 WLAN label 16 workstation guidelines 26, 27 Index 159

Section	Page
Product description	10
Components	14
Right	14
Left	15
Display	16
Low blue light mode (select products only)	16
Keyboard area	19
Touchpad	19
Touchpad settings	19
Adjusting touchpad settings	19
Turning on the touchpad	19
Touchpad components	19
Lights	20
Power key, speakers, and fingerprint reader	22
Special keys	23
Bottom	24
Labels	25
Illustrated parts catalog	27
Computer major components	27
Display assembly subcomponents	30
Miscellaneous parts	32
Removal and replacement procedures preliminary requirements	35
Tools required	35
Service considerations	35
Plastic parts	35
Cables and connectors	35
Drive handling	35
Workstation guidelines	36
Electrostatic discharge information	36
Generating static electricity	37
Preventing electrostatic damage to equipment	37
Personal grounding methods and equipment	38
Grounding the work area	38
Recommended materials and equipment	39
Packaging and transporting guidelines	39
Removal and replacement procedures for authorized service provider parts	40
Component replacement procedures	40
Preparation for disassembly	40
Bottom cover	40
Solid-state drive	41
Battery	43
Memory module	44
Bass speakers (woofers)	45
Fans	46
RTC battery	47
Hub board	48
Heat sink	49
System board	50
Speakers (tweeters)	53
Headphone jack	54
Touchpad	55
Fingerprint reader board (select products only)	56
Antennas	57
Display assembly	58
Keyboard with top cover	67
Troubleshooting guide	69
Resources	69
General troubleshooting steps	70
Identify the issue	70
1. Understand the issue	71
Boot-up sequence	71
Failure classification	71
2. Examine the environment	73
3. Perform a visual inspection of hardware	73
4. Update BIOS and drivers	74
Manually updating BIOS and drivers	74
Remotely deploying the BIOS and drivers	74
Analyze the issue	74
5. Remove or uninstall recently added hardware, software	74
6. HP Hardware Diagnostics and Tools	74
HP PC Hardware Diagnostics (UEFI)	75
HP BIOS Configuration Utility (BCU)	76
HP Image Diagnostic Tool	77
HP Thermal Monitor	77
Non HP diagnostics tools	77
7. Status lights, blinking light codes, troubleshooting lights, and POST error messages	77
Status lights	77
Blinking light codes	78
POST error messages	79
Resolve the issue	80
8. Hard reset	80
9. Soft reset (Default Settings)	81
10. Reseat cables and connections	81
11. Test with minimum configuration	82
Essential hardware configuration	82
Safe mode	83
12. Test with verified working configuration (hardware or operating system)	83
13. Replace the system board	83
Verify solution	84
Helpful Hints	84
At startup	84
During operation	85
Consulting with HP Service	86
Common issues and possible solutions	86
Power-on issues	86
No power	86
Intermittent power-on, shutdown, reboot	88
AC adapter issue	89
Battery not recognized, not charging	90
Battery discharges too fast	91
Burnt smell	92
POST	92
No video (with power)	92
Blinking lights	94
Diagnostic error messages	94
BIOS password	95
Performance (OS)	95
Intermittent shutdown	95
Blue screen	97
Freeze at Windows Logo (hang or lockup)	99
Electromagnetic Interference (EMI)	100
No wake up	100
Unresponsive	101
Slow performance	102
HP Smart Adapter warning message	102
Incorrect time and date	103
Display	103
Display anomalies	103
Symptom	104
Quick check	104
HP PC Hardware Diagnostics (UEFI) for video test	105
Display assembly diagram	105
Dead pixel	106
No video (internal)	106
No video (external)	106
DisplayPort/VGA	107
HDMI	107
No or bad external video via docking	108
Incorrect or missing color/distorted image	109
Touch screen	109
I/O devices	110
Keyboard	110
Keyboard pointing stick (select products only)	111
Keyboard backlight	112
Touchpad	112
Network connectivity (RJ-45 jack)	113
Network connectivity wireless (WLAN)	113
WWAN	114
USB	114
Smart card reader	115
Speaker, headphone - audio issues	116
Thunderbolt (TB)	117
Storage	118
Hard drive or solid-state drive not recognized	119
No boot to operating system (no read-write error)	120
Read-write error	120
Slow performance	121
Blue screen (BSOD) error	121
Noisy hard drive	121
Mechanical	122
Noise (sound)	122
Fan runs constantly	123
Thermal shutdown (hot)	124
Additional information	125
Acronyms	125
Blinking lights and boot error codes	126
Processor not executing code	126
BIOS recovery code unable to find valid BIOS recovery image	127
Memory module error	127
Graphics Controller Error (No Controller)	127
Failure System Board Error	127
Intel Trusted Execution Technology (TXT) Error	128
Sure Start unable to find valid BIOS Boot Block image	128
Sure Start has identified a problem (Manual Recovery Policy Set)	128
POST error messages and user actions	128
Routine maintenance for performance improvement	130
Common blue screen error messages	131
Error message list	131
Bug check symbolic names	131
Microsoft general troubleshooting of Windows bug check codes	131
Use Windows Debugging Tool	132
Windows Software Development Kit (SDK)	132
Display issue: pixel anomalies	136
Cable management	137
Connector types	138
Flex cable	138
Horizontal cable insertion	139
Multiple-pin horizontal connector (LVDS cable to display panel)	139
Multiple-pin vertical connector (LVDS cable to system board)	140
Computer Setup (BIOS), TPM, and HP Sure Start	141
Using Computer Setup	141
Navigating and selecting in Computer Setup	141
Restoring factory settings in Computer Setup	141
Updating the BIOS	142
Determining the BIOS version	142
Preparing for a BIOS update	142
Downloading a BIOS update	143
Installing a BIOS update	143
Changing the boot order using the f9 prompt	143
TPM BIOS settings (select products only)	144
Using HP Sure Start (select products only)	144
Backing up, restoring, and recovering	145
Backing up information and creating recovery media	145
Using Windows tools for backing up	145
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	145
Restoring and recovering your system	145
Creating a system restore	146
Restoring and recovery methods	146
Recovering using HP Recovery media	146
Changing the computer boot order	147
Using HP Sure Recover (select products only)	147
Using HP PC Hardware Diagnostics	148
Using HP PC Hardware Diagnostics Windows (select products only)	148
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	148
Accessing HP PC Hardware Diagnostics Windows	148
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)	148
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant	149
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	149
Downloading HP PC Hardware Diagnostics Windows	149
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	149
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	149
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	150
Installing HP PC Hardware Diagnostics Windows	150
Using HP PC Hardware Diagnostics UEFI	150
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	150
Starting HP PC Hardware Diagnostics UEFI	151
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	151
Downloading the latest HP PC Hardware Diagnostics UEFI version	151
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	152
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	152
Downloading Remote HP PC Hardware Diagnostics UEFI	152
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	152
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	152
Customizing Remote HP PC Hardware Diagnostics UEFI settings	152
Specifications	154
Computer specifications	154
39.6 cm (15.6 in) display specifications	154
Statement of memory volatility	156
Current BIOS steps	156
Nonvolatile memory usage	158
Questions and answers	160
Using HP Sure Start (select products only)	162
Power cord set requirements	163
Requirements for all countries	163
Requirements for specific countries and regions	163
Recycling	165

Match case Limit results 1 per page

restoring and recovery

methods

137

right side components

RTC battery

illustrated

spare part number

Screw Kit, spare part number

security cable slot, identifying

security, product description

serial number, computer

service labels, locating

serviceability, product

description

setup utility

navigating and selecting

132

restoring factory settings

132

slots

security cable

solid-state drive

illustrated

product description

removal and replacement

spare part number

solid-state drive cover

illustrated

spare part number

spare part country codes

speaker

removal

spare part numbers

speakers (tweeters)

removal

spare part number

speakers, identifying

special keys, using

speciﬁcations

computer

145

display

145

hard drive

145

static electricity

26-28

Sure Start

using

135

system board

illustrated

removal

spare part number

spare part numbers

system memory, removing personal

data from volatile

147

system restore

137

system restore point, creating

136

top cover/keyboard

illustrated

spare part number

touchpad

illustrated

removal

settings

spare part number

19, 46

Touchpad buttons

identifying

Touchpad zone, identifying

TPM settings

135

transporting guidelines

26, 30

traveling with the computer

tweeters

removal

spare part number

USB SuperSpeed port with HP Sleep

and Charge, identifying

USB Type-C power connector and

Thunderbolt port with HP Sleep

and Charge, identifying

USB Type-C power connector port,

identifying

USB Type-C SuperSpeed port,

identifying

vents, identifying

video, product description

web cam LEDs, identifying

8, 9

Windows

backup

136

recovery media

136

system restore point

136

Windows key, identifying

Windows tools, using

136

wireless certiﬁcation label

wireless, product description

WLAN device

WLAN label

workstation guidelines

26, 27

Index

159