HP ZBook Studio 16 Maintenance and Service Guide - Page 74

Update BIOS and drivers, Manually updating BIOS and drivers

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4. Update BIOS and drivers Whenever possible, update to the latest BIOS, firmware, and drivers before troubleshooting. IMPORTANT: Note that some customer company policies prohibit updates. Check your company policy before taking action. The updates may include fixes for your computer issues, and they may also enhance system performance. HP continually improves the update process to make it easier. You can update the BIOS locally through a manual process, through an automatic installation, or through a remote installation on multiple units. Manually updating BIOS and drivers Use this information to update the BIOS. ● To manually update the BIOS and drivers, see the Setup Utility (BIOS) chapter. ● See the specific BIOS update installation instructions that accompany the download. Remotely deploying the BIOS and drivers Instead of manually searching for and downloading each SoftPaq, users and IT personnel can use two tools to identify and download all appropriate SoftPaqs for the selected HP models. ● HP SoftPaq Download Manager (SDM) is a software tool that streamlines the download, extraction, and installation process of SoftPaqs, including BIOS and drivers. ● HP System Software Manager (SSM) is a software tool that simplifies the deployment of SoftPaqs to HP computers. Analyze the issue Use these steps to evaluate and interpret the problem. 5. Remove or uninstall recently added hardware, software HP has designed this computer and validated it using a full-range hardware and software qualification matrix. If an issue appears to have started recently, it may be related to the recent addition of hardware or software. A good method to determine the root cause is to remove recently added components or uninstall applications one at a time and restart the computer when necessary. IMPORTANT: After you have completed the process of uninstalling hardware or software and are ready to reinstall, be sure that the new device seated properly and all cables are correctly connected. After installing the device, restart the computer, and be sure that the new device is turned on. In addition, if the new device is a root cause of a problem, it could cause a conflict in drivers or incompatibility issues with other installed programs. For any new hardware you have added, be sure to install the latest drivers available from the device vendor website. 6. HP Hardware Diagnostics and Tools HP offers diagnostics and tools to diagnose hardware failure. This section describes how to use some of these tools. Check for the latest versions before use. 4. Update BIOS and drivers 65

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4. Update BIOS and drivers
Whenever possible, update to the latest BIOS, firmware, and drivers before troubleshooting.
IMPORTANT:
Note that some customer company policies prohibit updates. Check your company policy
before taking action.
The updates may include fixes for your computer issues, and they may also enhance system performance. HP
continually improves the update process to make it easier. You can update the BIOS locally through a manual
process, through an automatic installation, or through a remote installation on multiple units.
Manually updating BIOS and drivers
Use this information to update the BIOS.
●
To manually update the BIOS and drivers, see the Setup Utility (BIOS) chapter.
●
See the specific BIOS update installation instructions that accompany the download.
Remotely deploying the BIOS and drivers
Instead of manually searching for and downloading each SoftPaq, users and IT personnel can use two tools to
identify and download all appropriate SoftPaqs for the selected HP models.
●
HP SoftPaq Download Manager (SDM) is a software tool that streamlines the download, extraction, and
installation process of SoftPaqs, including BIOS and drivers.
●
HP System Software Manager (SSM) is a software tool that simplifies the deployment of SoftPaqs to HP
computers.
Analyze the issue
Use these steps to evaluate and interpret the problem.
5. Remove or uninstall recently added hardware, software
HP has designed this computer and validated it using a full-range hardware and software qualification matrix.
If an issue appears to have started recently, it may be related to the recent addition of hardware or software.
A good method to determine the root cause is to remove recently added components or uninstall applications
one at a time and restart the computer when necessary.
IMPORTANT:
After you have completed the process of uninstalling hardware or software and are ready to
reinstall, be sure that the new device seated properly and all cables are correctly connected. After installing
the device, restart the computer, and be sure that the new device is turned on. In addition, if the new device
is a root cause of a problem, it could cause a conflict in drivers or incompatibility issues with other installed
programs. For any new hardware you have added, be sure to install the latest drivers available from the
device vendor website.
6. HP Hardware Diagnostics and Tools
HP offers diagnostics and tools to diagnose hardware failure. This section describes how to use some of these
tools. Check for the latest versions before use.
4. Update BIOS and drivers
65