HP ZBook Studio 16 Maintenance and Service Guide - Page 77

HP Image Diagnostic Tool, HP Thermal Monitor, Non HP diagnostics tools, 7. Status lights

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HP Image Diagnostic Tool Available to HP Authorized Support Partners (ASPs) and users, this tool collects information about the current state of the computer, including product serial number, platform and BIOS information, and information about user-installed software and hardware components. Access this tool at ftp://ftp.hp.com/pub/idr/ImageDiags/. HP encourages you to review the report before sending it to support. The report may assist you with diagnostics and solutions to problems you encounter. HP Thermal Monitor You can use HP Thermal Monitor to stress the processor and GPU and monitor the temperature values of various components in the system. NOTE: Available only to authorized service providers and technicians. The components that are currently monitored include the processor, GPU, ACPI thermal zones, hard drive, and battery. The tool reads the temperatures of the components, logs the data, and helps to determine whether the computer would overheat in the event of thermal shutdown, fan spinning loud, and so on. Non HP diagnostics tools Refer to the following diagnostic tools for troubleshooting help. Windows-To-Go USB Windows-To-Go USB is a Microsoft-based tool for Enterprise editions of Windows that can help in troubleshooting. You can find a process online about how to create a live Windows USB drive. For more information, see https://technet.microsoft.com/en-us/library/hh831833.aspx. Intel Processor Diagnostic Tool Determine what processor is in your computer and verify the processor operating frequency. The tool also tests specific processor features and performs a stress test on the processor. For more information, see http://www.intel.com/support/processors/sb/CS-031726.htm?iid=subhdr+tools_procdiagtool. 7. Status lights, blinking light codes, troubleshooting lights, and POST error messages Carefully observe any behavior that the computer may be exhibiting: status lights, blinking lights, and POST error messages during boot. It is important to understand what these indicators mean. Status lights The following table describes basic lights on the computer. Table 6-6 Power button functions and lights and their descriptions Component Description Power button When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep (Windows) or Suspend (Linux®). When the computer is in the Sleep state, press the button briefly to exit Sleep (Windows) or Suspend (Linux). When the computer is in Hibernation, press the button briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. 68 Chapter 6 Troubleshooting guide

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HP Image Diagnostic Tool
Available to HP Authorized Support Partners (ASPs) and users, this tool collects information about the current
state of the computer, including product serial number, platform and BIOS information, and information about
user-installed software and hardware components.
Access this tool at
. HP encourages you to review the report before
sending it to support. The report may assist you with diagnostics and solutions to problems you encounter.
HP Thermal Monitor
You can use HP Thermal Monitor to stress the processor and GPU and monitor the temperature values of
various components in the system.
NOTE:
Available only to authorized service providers and technicians.
The components that are currently monitored include the processor, GPU, ACPI thermal zones, hard drive, and
battery. The tool reads the temperatures of the components, logs the data, and helps to determine whether
the computer would overheat in the event of thermal shutdown, fan spinning loud, and so on.
Non HP diagnostics tools
Refer to the following diagnostic tools for troubleshooting help.
Windows-To-Go USB
Windows-To-Go USB is a Microsoft-based tool for Enterprise editions of Windows that can help in
troubleshooting. You can find a process online about how to create a live Windows USB drive. For more
information, see
.
Intel Processor Diagnostic Tool
Determine what processor is in your computer and verify the processor operating frequency. The tool also
tests specific processor features and performs a stress test on the processor. For more information, see
.
7. Status lights, blinking light codes, troubleshooting lights, and POST error messages
Carefully observe any behavior that the computer may be exhibiting: status lights, blinking lights, and POST
error messages during boot. It is important to understand what these indicators mean.
Status lights
The following table describes basic lights on the computer.
Table 6-6
Power button functions and lights and their descriptions
Component
Description
Power button
When the computer is off, press the button to turn on the computer.
When the computer is on, press the button briefly to initiate Sleep (Windows) or Suspend
(Linux®).
When the computer is in the Sleep state, press the button briefly to exit Sleep (Windows) or
Suspend (Linux).
When the computer is in Hibernation, press the button briefly to exit Hibernation.
IMPORTANT:
Pressing and holding down the power button results in the loss of unsaved
information.
68
Chapter 6
Troubleshooting guide