HP ap5000 Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale - Page 21

Accessing HP Vision Diagnostics (Windows systems) - memory

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results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB flash drive. Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device. You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center. NOTE: Third party devices may not be detected by HP Vision Diagnostics. Accessing HP Vision Diagnostics (Windows systems) To access HP Vision Diagnostics, you must burn the utility onto a CD or copy it onto a USB flash drive then boot to the CD or USB flash drive. It can also be downloaded from http://www.hp.com and either burned to CD or installed to a USB flash drive. See Downloading the Latest Version of HP Vision Diagnostics on page 15 for more information. NOTE: HP Vision Diagnostics is included with some computer models only. If you have already downloaded HP Vision Diagnostics to either a CD or USB Flash drive, then begin the following procedure at step 4. 1. Connect a keyboard (not included) and mouse (not included) to the system. 2. Connect an external optical drive (not included) to the system or insert a USB flash drive (not included) to the system. 3. In Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to a CD or copy it to a USB flash drive. 4. While the computer is on, insert the CD in the Optical Drive or USB flash drive in a USB port on the computer. 5. Shut down the operating system and turn off the computer. 6. Turn on the computer. The system will boot into HP Vision Diagnostics. NOTE: If the system does not boot to the CD in the optical drive or to the USB flash drive, you may need to change the boot order in the Computer Setup (F10) utility. Refer to the Maintenance and Service Guide (available in English only) for more information. 7. At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory only. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a standalone application, outside of HP Vision Diagnostics. 8. If running HP Vision Diagnostics, select the appropriate language and select Continue. 9. In the End User License Agreement page, select Agree if you agree with the terms. The HP Vision Diagnostics utility launches with the Survey tab displayed. Downloading the Latest Version of HP Vision Diagnostics 1. Go to http://www.hp.com. 2. Select the Support & Drivers link. 3. Select Download drivers and software (and firmware). ENWW Hewlett-Packard Vision Diagnostics (Windows systems) 15

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results. The information in each screen of the utility can be saved as an html file and stored on a diskette
or USB flash drive.
Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by
the system and functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports available
before placing a call to the Customer Support Center.
NOTE:
Third party devices may not be detected by HP Vision Diagnostics.
Accessing HP Vision Diagnostics (Windows systems)
To access HP Vision Diagnostics, you must burn the utility onto a CD or copy it onto a USB flash drive
then boot to the CD or USB flash drive. It can also be downloaded from
and either
burned to CD or installed to a USB flash drive. See
Downloading the Latest Version of HP Vision
Diagnostics
on page
15
for more information.
NOTE:
HP Vision Diagnostics is included with some computer models only.
If you have already downloaded HP Vision Diagnostics to either a CD or USB Flash drive, then begin
the following procedure at step 4.
1.
Connect a keyboard (not included) and mouse (not included) to the system.
2.
Connect an external optical drive (not included) to the system or insert a USB flash drive (not
included) to the system.
3.
In Windows Explorer, go to
C:\SWSetup\ISOs
and burn the file
Vision Diagnostics.ISO
to a CD
or copy it to a USB flash drive.
4.
While the computer is on, insert the CD in the Optical Drive or USB flash drive in a USB port on
the computer.
5.
Shut down the operating system and turn off the computer.
6.
Turn on the computer. The system will boot into HP Vision Diagnostics.
NOTE:
If the system does not boot to the CD in the optical drive or to the USB flash drive, you
may need to change the boot order in the Computer Setup (F10) utility. Refer to the
Maintenance
and Service Guide
(available in English only) for more information.
7.
At the boot menu, select either the
HP Vision Diagnostics
utility to test the various hardware
components in the computer or the
HP Memory Test
utility to test memory only.
NOTE:
The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-
alone application, outside of HP Vision Diagnostics.
8.
If running
HP Vision Diagnostics
, select the appropriate language and select
Continue
.
9.
In the End User License Agreement page, select
Agree
if you agree with the terms. The HP Vision
Diagnostics utility launches with the Survey tab displayed.
Downloading the Latest Version of HP Vision Diagnostics
1.
Go to
.
2.
Select the
Support & Drivers
link.
3.
Select
Download drivers and software (and firmware)
.
ENWW
Hewlett-Packard Vision Diagnostics (Windows systems)
15