HP dx6050 Troubleshooting Guide - Page 53

Solving Internet Access Problems, Start > Settings &gt, Control Panel, Internet, Options, General

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Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Unable to connect to the Internet. (continued) Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front of the cable/DSL modem will be on.) The CAT5 10/100 cable is disconnected. Connect the CAT5 10/100 cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A "cookie" is a small piece of information that a Web server can store temporarily with your Web browser. This is useful for having your browser remember some specific information that the Web server can later retrieve.) Windows 2000 1. Select Start > Settings > Control Panel. 2. Double-click Internet Options. 3. On the General tab, click the Delete Cookies button. Windows XP 1. Select Start > Control Panel. 2. Double-click Internet Options. 3. On the General tab, click the Delete Cookies button. Cannot automatically launch Internet programs. You must log on to your ISP before some programs will start. Log on to your ISP and launch the desired program. Troubleshooting Guide www.hp.com 2-37

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Troubleshooting Guide
www.hp.com
2–37
Troubleshooting Without Diagnostics
Unable to connect to the
Internet.
(continued)
Cable/DSL service is
not available or has
been interrupted due to
bad weather.
Try connecting to the Internet at a
later time or contact your ISP. (If the
cable/DSL service is connected, the
“cable” LED light on the front of the
cable/DSL modem will be on.)
The CAT5 10/100
cable is disconnected.
Connect the CAT5 10/100 cable
between the cable modem and the
computers’s RJ-45 connector. (If the
connection is good, the “PC” LED
light on the front of the cable/DSL
modem will be on.)
IP address is not
configured properly.
Contact your ISP for the correct IP
address.
Cookies are corrupted.
(A "cookie" is a small
piece of information
that a Web server can
store temporarily with
your Web browser. This
is useful for having your
browser remember
some specific
information that the
Web server can later
retrieve.)
Windows 2000
1. Select
Start > Settings >
Control Panel
.
2. Double-click
Internet
Options
.
3. On the
General
tab, click the
Delete Cookies
button.
Windows XP
1. Select
Start > Control
Panel
.
2. Double-click
Internet
Options
.
3. On the
General
tab, click the
Delete Cookies
button.
Cannot automatically
launch Internet programs.
You must log on to your
ISP before some
programs will start.
Log on to your ISP and launch the
desired program.
Solving Internet Access Problems
(Continued)
Problem
Cause
Solution