HP mt20 User Guide

HP mt20 Manual

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  • HP mt20 | User Guide - Page 1
    User Guide
  • HP mt20 | User Guide - Page 2
    , drivers, software or BIOS update to take full advantage of Windows functionality. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com. To access the latest user guides or manuals for your product, go to http://www.hp.com/ support. Select
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the
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    vi Processor configuration setting (select products only)
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    card slot on the side 25 Computer with SIM card slot under the service door 25 3 Network connections ...27 Connecting to a wireless network ...27 Using ...27 Operating system controls 27 Connecting to a WLAN ...28 Using HP Mobile Broadband (select products only 28 Using GPS (select products only
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    ...42 Shutting down (turning off) the computer ...42 Using the Power icon and Power Options ...43 Running on battery power ...43 Using HP Fast Charge (select products only 44 Displaying battery charge ...44 Conserving battery power ...44 Identifying low battery levels ...44 Resolving a low battery
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    Setup 56 Restoring factory settings in Computer Setup 56 Updating the BIOS ...57 Determining the BIOS version 57 Downloading a BIOS update 58 Changing the boot order using the f9 prompt 58 TPM BIOS settings (select products only) ...59 Using HP Sure Start (select products only) ...59 ix
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    Diagnostics (UEFI) ...60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 60 12 Specifications ...62 Input power ...62 Operating environment ...62 13 Electrostatic Discharge ...63 14 Accessibility ...64 Supported assistive technologies ...64 Contacting support ...64 Index ...65 x
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    Set up your wired or wireless network so that you can connect to the Internet. For more information, see Network connections on page 27. ● Update your antivirus software-Protect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see Using
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    Contents Setup Instructions ● Overview of computer setup and features HP support For HP support, go to http://www.hp.com/support. ● Online chat with an HP technician ● Support telephone numbers ● HP service center locations Safety & Comfort Guide ● To access this guide: ● ▲ Select the
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    Resource Contents can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address. Finding information 3
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    select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). Locating software To find out what software is installed on your computer: ▲ Select the
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    microphone. This jack does not support optional standalone microphones. WARNING! guide: Select the Start button, select All apps (required on some products), select HP, and then select HP on the network. Connects an optional docking device. Supports a wireless subscriber identity module (SIM) card.
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    status lights (6) Battery light (7) Power connector Description Connects any USB device with a Type-C connector and can charge products such as cell phones, laptops, tablets, and MP3 players. Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub
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    to use a powered port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off. Supports optional smart cards. Component (1) Security cable slot Description Attaches an optional security cable to the computer. Left 7
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    can charge products such as cell phones, laptops, tablets, and MP3 players. Connects optional powered headset microphone. This jack does not support optional standalone microphones. WARNING! To guide: Select the Start button, select All apps (required on some products), select HP, and then select HP
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    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps (required on some products), select
  • HP mt20 | User Guide - Page 20
    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps (required on some products), select
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    Top TouchPad NOTE: Refer to the illustration that most closely matches your computer. Component (1) (2) (3) (4) (5) (6) (7) Description Pointing stick (select products only) Moves the pointer and selects or activates items on the screen. Left pointing stick button (select products only)
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    Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 12 Chapter 2
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    Lights NOTE: Refer to the illustration that most closely matches your computer. Component (1) Power light (2) Microphone mute light (3) Num lk light (4) Wireless light (5) Mute light (6) Caps lock light (7) TouchPad light Description ● On: The computer is on. ● Blinking: The computer
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    Component (1) Power light (2) Caps lock light (3) Microphone mute light (4) Num lk light (5) Wireless light (6) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other
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    Buttons and speakers Component (1) Power button (2) Premium speakers (select products only) (3) Wireless button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in
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    Component (4) Volume mute button (select products only) Description A wireless network must be set up before a wireless connection is possible. Mutes and restores speaker sound. Component (1) Power button 16 Chapter 2 Components Description ● When the computer is off, press the button to turn
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    Component (2) (3) (4) Premium speakers (select products only) Wireless button Volume mute button (select products only) Description Produce sound. Turns the wireless feature on or off but does not establish a wireless connection. A wireless network must be set up before a wireless connection is
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    Special function keys NOTE: Refer to the illustration that most closely matches your computer. Component (1) (2) (3) (4) (5) (6) (7) esc key fn key Windows key Hot keys Embedded numeric keypad Windows application key num lk key Description Displays system information when pressed in combination
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    Component (1) (2) esc key fn key (3) Windows key (4) Hot keys (5) Embedded numeric keypad (6) Windows application key (7) num lk key Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination
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    Using the hot keys To use a hot key: ▲ Press the fn key, and then press the correct function key represented by the icons below. Press fn+function key Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.
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    NOTE: Refer to the illustration that most closely matches your computer. Component (1) (2) Docking station connectors Vents Description Connect and support an optional docking device. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal
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    . SIM card slot or locking hinged connector (select Supports a wireless subscriber identity module (SIM) products only) card. The SIM card slot or locking hinged connector is located under the service door. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts
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    the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the service door, or on the back of the display. ● Service label-Provides important information to identify your computer. When contacting support, you
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    Component (1) Serial number (2) Product number (3) Warranty period (4) Model number (select products only) Component (1) Model name (select products only) (2) Product number (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless
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    computer. To remove a SIM card, press in on the SIM card, and then remove it from the slot. Computer with SIM card slot under the service door To insert a SIM card, follow these steps: 1. Turn off the computer by using the Shut down command. 2. Close the display. 3. Disconnect all external devices
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    firmly seated. NOTE: The SIM card in your computer may look slightly different from the illustration in this section. NOTE: See the image in the service bay to determine which way the SIM card should be inserted into your computer. To remove a SIM card, press in on the SIM card, and
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    communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select products only)-A wireless wide area network ( connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. Type control panel in the
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    allowing you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your
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    . NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device. NOTE: If
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    2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. 30 Chapter 3 Network connections
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    4 Screen navigation You can navigate the computer screen in the following ways: ● Use touch gestures directly on the computer screen (select products only) ● Use touch gestures on the TouchPad ● Use keyboard and optional mouse (mouse purchased separately) ● Use an on-screen keyboard (select
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving
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    Four-finger tap (TouchPad only) Use the four-finger tap to open the action center. ● Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open
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    Using the keyboard and optional mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and key combinations to perform specific functions. NOTE: Depending on the country or
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    and then select HP Documentation. You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions. Using a webcam (select products
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    then select HP Documentation. Headphones combined with a microphone are called headsets. You can connect wired headsets to the audioout (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headsets to your computer, follow the device manufacturer's instructions. Using
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    To see video or high-resolution display output on an external USB Type-C device, connect the USB Type-C device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. 2. Connect the other end of the cable to the
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    HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the high
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    , and then select Advanced display settings. Select the appropriate resolution and then select Apply. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these
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    NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device by using one of the following paths: ● Type control panel in the taskbar search box, select Control Panel, select Appearance and Personalization. Under Display, select Adjust
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    : ▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. Using video 41
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    initiated after a period of inactivity. Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep on page 42. Initiating and exiting Sleep You can initiate Sleep in any of the following
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    power WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on
  • HP mt20 | User Guide - Page 54
    remaining battery charge is between zero and 90%, the battery will charge to 90% of full capacity in no more than 90 minutes. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Displaying battery charge To view the
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    support. Instructions HP. WARNING! Do not charge the computer battery while you are aboard aircraft. Connect the computer to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS
  • HP mt20 | User Guide - Page 56
    ● The computer switches to battery power. ● The screen brightness automatically decreases to conserve battery charge. ● The Power icon changes appearance. 46 Chapter 6 Managing power
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    the Windows operating system and the Windows Computer Setup utility (BIOS, which runs under any operating system) can protect your personal from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings. NOTE
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    To set, change, or delete this password, follow these steps: Setting a new BIOS administrator password 1. Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: 48
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    instructions. - or - Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Changing a BIOS administrator password 1. Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP
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    Computer Setup, select the Save icon, and then follow the on-screen instructions. - or - Select Main, select Save Changes and Exit, and then ), and then press enter. After two unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again. Using
  • HP mt20 | User Guide - Page 61
    sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable the firewall, perform the task that you want to perform, and then to your computer, follow the device manufacturer's instructions. Using an optional security cable (select products only) 51
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    . This chapter provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and
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    Cleaning the display Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that a display is dry before you close the computer. Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of
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    applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on. ● If you are traveling internationally, follow these suggestions: - Check the computer-related customs regulations for each country or region on your itinerary. - Check the
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    Client model and click on the Drivers & software section of the support page for that model. For information on using this software, refer to the Manuals section). NOTE: HP recommends periodically going to the website to check for application updates. Use HP ThinUpdate software for the following
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    BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS if USB legacy support is enabled. ▲ Turn on or restart the computer, and when the HP logo appears, the screen, and then follow the on-screen instructions. - or - Select Main, select Ignore Changes
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    . Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the
  • HP mt20 | User Guide - Page 68
    or cord. 1. To access HP Support, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions to access BIOS downloads. 2. At the BIOS download area, follow these steps: a. Identify the most recent BIOS update and compare it to the
  • HP mt20 | User Guide - Page 69
    users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. TPM BIOS settings (select
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    diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files
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    3. Enter the product name or number. - or - Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading
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    can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. The voltage and current for your computer is located
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    components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP mt20 | User Guide - Page 74
    and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest information on HP accessibility, go to http://www.hp.com/accessibility. Supported assistive technologies HP products support a wide
  • HP mt20 | User Guide - Page 75
    charge 44 battery light 6, 23 battery power 43 BIOS determining version 57 downloading an update 58 updating 57 Bluetooth device 27, 29 Bluetooth label 24 20 hot keys, identifying 18, 19 HP Fast Charge 44 HP PC Hardware Diagnostics (UEFI) using 60 HP resources 2 I initiating Sleep 42 input power
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    number 23 service 23 wireless certification 24 WLAN 24 legacy support, USB low battery level 44 M maintenance updating programs and drivers 52 managing power 42 memory card gesture 33 operating environment 62 P passwords administrator 48 BIOS administrator 48 user 48 pointing stick 11 ports Dual-
  • HP mt20 | User Guide - Page 77
    U unresponsive system 42 updating programs and drivers 52 USB 2.0 charging port, identifying 8 USB 3.0 charging (powered), identifying 7 USB 3.0 port 5, 6 USB legacy support 56 USB ports, identifying 5, 6 USB Type-C charging port, identifying 6 USB Type-C port, connecting 36 USB Type-C SuperSpeed
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User Guide