HP nx9105 Reference Guide - Page 45

Preparing to Call Technical Support

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Troubleshooting Preparing to Call Technical Support If you cannot solve a problem using the troubleshooting tips in this section, you may need to call Customer Care. When you call technical support, have the following information available: ■ The notebook and Expansion Base model types ■ Serial numbers for the notebook and Expansion Base ■ Purchase dates on invoices ■ Conditions under which the problem occurred ■ Error messages that have occurred ■ Hardware configuration of the notebook ■ Hardware and software you are using ■ Type of printer connected, if applicable ■ Configuration settings, including contents of the system files A-2 Reference Guide

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A–2
Reference Guide
Troubleshooting
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in
this section, you may need to call Customer Care.
When you call technical support, have the following information
available:
■
The notebook and Expansion Base model types
■
Serial numbers for the notebook and Expansion Base
■
Purchase dates on invoices
■
Conditions under which the problem occurred
■
Error messages that have occurred
■
Hardware configuration of the notebook
■
Hardware and software you are using
■
Type of printer connected, if applicable
■
Configuration settings, including contents of the system files