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HP t505 Administrator Guide 5 - Page 74

Troubleshooting, Troubleshooting network connectivity, Troubleshooting firmware corruption, Net Tools

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13 Troubleshooting This chapter discusses the following topics: ● Troubleshooting network connectivity ● Troubleshooting firmware corruption ● Troubleshooting Citrix password expiration ● Using system diagnostics to troubleshoot Troubleshooting network connectivity 1. Ping the client server by doing the following: a. Click the System Information button on the taskbar, and then click on the Net Tools tab. b. Under Select Tool, select Ping. c. In the Target Host box, type the server address, and then click Start Process. If the ping is successful, the system will display the following output: PING 10.30.8.52 (10.30.8.52) 56(84) bytes of data. 64 bytes from 10.30.8.52: icmp_seq-1 ttl=64 time=0.81 5 ms 64 bytes from 10.30.8.52: icmp_seq=2 ttl=64 time=0.735 ms If the ping is unsuccessful, the client might be disconnected from the network and experience a long delay with no system output. 2. If the client does not respond to the ping, do the following: a. Check the network cable and check the network settings in the Control Panel. b. Try pinging other servers or clients. c. If you can reach other network clients, verify that you typed the correct server address. d. Ping the server using the IP address instead of the domain name or vice-versa. 3. Check the system logs by doing the following: a. Click the System Information button on the taskbar, and then click on the System Logs tab. b. Check for any errors in the logs. c. If there is an error, then the Server is not set up notification appears. Verify that the server is set up properly and that HP Smart Client Services is running. Troubleshooting firmware corruption If the client beeps two times after it is powered on or does not appear to boot, then the device firmware may be corrupt. It is possible to resolve this by downloading the client image from http://www.hp.com, copying the image to a removable USB flash drive, and then booting the client from that flash drive. 62 Chapter 13 Troubleshooting

Section	Page
Welcome	13
Finding more resources	13
Comparison of ThinPro and Smart Zero	13
Document organization	14
Getting started	15
Navigating the interface	16
Using the taskbar	16
Using the Connection Manager controls	17
Viewing system information	18
Hiding the system information screens	18
Control Panel configurations	19
Control Panel overview	20
Client aggregation	23
Configuring client aggregation	24
Configuring the aggregation clients	24
Configuring the aggregation server	25
Display preferences	25
Configuring printers	25
Redirecting USB devices	26
Network settings	26
Wired network settings	27
Wireless network settings	27
DNS settings	28
IPSec rules	28
Configuring VPN settings	29
Configuring HP Velocity	29
Customization Center	29
HP ThinState	30
Managing an HP ThinPro image	30
Capturing an HP ThinPro image to an FTP server	30
Deploying an HP ThinPro image using FTP or HTTP	31
Capturing an HP ThinPro image to a USB flash drive	31
Deploying an HP ThinPro image with a USB flash drive	32
Managing an HP ThinPro configuration	32
Saving an HP ThinPro configuration to an FTP server	32
Restoring an HP ThinPro configuration using FTP or HTTP	32
Saving an HP ThinPro configuration to a USB flash drive	33
Restoring an HP ThinPro configuration from a USB flash drive	33
VNC Shadowing	33
Certificates	34
Certificate Manager	34
SCEP Manager	34
DHCP options	35
Common connection configurations	36
Common connection settings	36
Kiosk Mode	37
Citrix connections	38
Citrix connection management features	38
Citrix Receiver features	38
HDX MediaStream support matrix	39
Citrix connection support matrix	40
Citrix general settings	40
Citrix connection-specific settings	43
RDP connections	44
RDP features	44
RDP general settings	44
RDP connection-specific settings	44
Using RemoteFX with RDP	47
Using multi-monitor sessions with RDP	47
Using multimedia redirection with RDP	48
Using device redirection with RDP	48
Using USB redirection with RDP	48
Using mass storage redirection with RDP	49
Using printer redirection with RDP	49
Using audio redirection with RDP	50
Using smart card redirection with RDP	50
VMware Horizon View connections	51
VMware Horizon View settings	51
Using multi-monitor sessions with VMware Horizon View	53
Using keyboard shortcuts with VMware Horizon View	53
Using Multimedia Redirection with VMware Horizon View	54
Using device redirection with VMware Horizon View	54
Using USB redirection with VMware Horizon View	54
Using mass storage redirection with VMware Horizon View	54
Using printer redirection with VMware Horizon View	54
Using audio redirection with VMware Horizon View	54
Using smart card redirection with VMware Horizon View	55
Using webcam redirection with VMware Horizon View	55
Changing the VMware Horizon View protocol type	56
VMware Horizon View HTTPS and certificate management requirements	56
VMware Horizon View USB device families	57
Web Browser connections	59
Web Browser general settings	59
Web Browser connection-specific settings	59
Additional connection types (ThinPro configuration only)	60
TeemTalk connection settings	60
XDMCP connection settings	62
SSH connection settings	62
Telnet connection settings	64
Custom connection settings	64
HP Smart Client Services	65
Supported operating systems	65
Prerequisites for HP Smart Client Services	65
Obtaining HP Smart Client Services	65
Viewing the Automatic Update website	66
Creating an Automatic Update profile	66
Updating clients	66
Using the broadcast update method	66
Using the DHCP tag update method	67
Example of performing DHCP tagging	67
Using the DNS alias update method	67
Using the manual update method	68
Performing a manual update	68
Using the Profile Editor	69
Accessing the Profile Editor	69
Loading a client profile	69
Modifying a client profile	69
Selecting the platform of a client profile	69
Selecting the connection type of a client profile	70
Modifying the registry settings of a client profile	70
Enabling or disabling menu items on clients	70
Enabling or disabling user configurations on clients	70
Adding files to a client profile	71
Adding a configuration file to a client profile	71
Adding certificates to a client profile	71
Adding a symbolic link to a client profile	72
Saving the client profile	72
Configuring a serial or parallel printer	72
Obtaining the printer settings	72
Setting up printer ports	73
Installing printers on the server	73
Troubleshooting	74
Troubleshooting network connectivity	74
Troubleshooting firmware corruption	74
Reimaging client device firmware	75
Troubleshooting Citrix password expiration	75
Using system diagnostics to troubleshoot	75
Saving system diagnostic data	75
Uncompressing the system diagnostic files	75
Uncompressing the system diagnostic files on Windows-based systems	76
Uncompressing the system diagnostic files in Linux- or Unix-based systems	76
Viewing the system diagnostic files	76
Viewing files in the Commands folder	76
Viewing files in the /var/log folder	76
Viewing files in the /etc folder	76
USB updates	77
BIOS tools	78
BIOS settings tool	78
BIOS flashing tool	78
Resizing the flash drive partition	79
Customizing the Smart Zero login screen	80
Customizing the screen background	80
Common attributes	80
Elements	82
Image	84
Text	85
Registry keys	88
root > Audio	89
root > CertMgr	90
root > ConnectionManager	90
root > ConnectionType	90
root > ConnectionType > custom	91
root > ConnectionType > firefox	94
root > ConnectionType > freerdp	97
root > ConnectionType > ssh	104
root > ConnectionType > teemtalk	108
root > ConnectionType > telnet	111
root > ConnectionType > view	114
root > ConnectionType > xdmcp	120
root > ConnectionType > xen	124
root > DHCP	134
root > Dashboard	134
root > Display	135
root > Network	138
root > SCIM	142
root > Serial	142
root > SystemInfo	143
root > TaskMgr	143
root > USB	143
root > auto-update	147
root > background	148
root > config-wizard	149
root > desktop	149
root > entries	150
root > keyboard	150
root > logging	151
root > mouse	152
root > screensaver	152
root > security	153
root > sshd	153
root > time	153
root > touchscreen	154
root > translation	155
root > usb-update	155
root > users	155
root > vncserver	158