HP t5745 HP ezUpdate Administrator's Guide - Page 8

Test FTP connectivity, date: Sun May 17 11:39:09 EDT 2009

Get HP t5745 - Thin Client PDF manuals and user guides View all HP t5745 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 8 highlights

If you have a long delay with no output, your network may be disconnected. Check the network cable and network settings in the Control Panel and system tools. Try pinging other servers or clients. If you can reach other clients on the network but not the server, ensure that you have the correct server address. Try pinging by IP address instead of Domain name or vice-versa. In some rare cases, ping may be blocked on your network. If that is the case, skip to the next step. 2. Test FTP connectivity: a. Create a new Iceweasel connection. b. Go to the ftp server at ftp://:@ (for example, ftp://ezupdate:[email protected]/test_path). c. You should be able to browse the ftp server directories. If not, you should receive an error such as Login incorrect or Failed to connect. At this point, you need to further troubleshoot the connection to the server. Confirm that you are using the correct credentials or try connecting from another client. It may be something as simple as a typo, or something more complex such as a blocked port. 3. Check logs: a. If the client can connect to the ezUpdate server but the update is still not working, the failure is probably captured in the logs. Open a terminal and view the log for the last update by running cat /writable/ezupdate/log/ezupdate.log. The log contains a variety of information about what happened the last time ezUpdate was run. A successful install usually looks something like this: date: Sun May 17 11:39:09 EDT 2009 date: Tue Nov 24 16:33:15 EST 2009 supportedProtocols = ftp server = 16.1.1.1 path = /ezupdate user = ezupdate_user password = *password* protocol = ftp model = t5745 URL=ftp://ezupdate_user:*password*@16.1.1.3/ezupdate/t5745 Connected to 16.1.1.1! Checking for image... Getting directory listing for Image on server No image found. Checking for packages... Getting directory listing for Packages on server No packages found. Checking for custom updates... Retrieving custom/install_order.txt from server Failed to retrieve custom/install_order.txt No custom package list found. 8

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
8
If you have a long delay with no output, your network may be disconnected.
Check the network cable and network settings in the Control Panel and system
tools. Try pinging other servers or clients. If you can reach other clients on the
network but not the server, ensure that you have the correct server address. Try
pinging by IP address instead of Domain name or vice-versa. In some rare
cases, ping may be blocked on your network. If that is the case, skip to the
next step.
2.
Test FTP connectivity:
a.
Create a new Iceweasel connection.
b.
Go to the ftp server at ftp://<user>:<password>@<server><path>
c.
You should be able to browse the ftp server directories. If not, you should
receive an error such as
Login incorrect
or
Failed to connect
. At this point, you
need to further troubleshoot the connection to the server. Confirm that you are
using the correct credentials or try connecting from another client. It may be
something as simple as a typo, or something more complex such as a blocked
port.
(for
example,
ftp://ezupdate:[email protected]/test_path
).
3.
Check logs:
a.
If the client can connect to the ezUpdate server but the update is still not
working, the failure is probably captured in the logs. Open a terminal and
view the log for the last update by running
cat
/writable/ezupdate/log/ezupdate.log
. The log contains a variety of
information about what happened the last time ezUpdate was run. A
successful install usually looks something like this:
date: Sun May 17 11:39:09 EDT 2009
date: Tue Nov 24 16:33:15 EST 2009
supportedProtocols = ftp
server = 16.1.1.1
path = /ezupdate
user = ezupdate_user
password = *password*
protocol = ftp
model = t5745
URL=ftp://ezupdate_user:*password*@16.1.1.3/ezupdate/t5745
Connected to 16.1.1.1!
Checking for image...
Getting directory listing for Image on server
No image found.
Checking for packages...
Getting directory listing for Packages on server
No packages found.
Checking for custom updates...
Retrieving custom/install_order.txt from server
Failed to retrieve custom/install_order.txt
No custom package list found.