HP v185w User Guide - Page 19

Technical Support FAQs Technical Support FAQs (Frequently Asked Questions) Problem & Question Power LED is not on. No Plug & Play. Picture is fuzzy and has ghosting shadowing problem. Picture bounces, flickers or wave pattern is present in the picture. Monitor is stuck in "Active Off-Mode". Possible Solutions y Make sure the Power button is on and the power cord is properly connected to a grounded power outlet and to the monitor. y In order for the Plug & Play feature of the monitor to work, you need a Plug & Play compatible computer and video card. Check with your computer manufacturer. y Check the monitor's video cable and make sure none of the pins are bent. y Make sure the HP monitor drivers are installed (HP monitor drivers are available at: http://www.hp.com/support) y Adjust the contrast and brightness controls. y Make sure you are not using an extension cable or switch box. We recommend plugging the monitor directly into the video card output connector on the back of your computer. y For VGA input, the auto-adjustment function may fix this problem. y Move electrical devices that may cause electrical interference as far away from the monitor as possible. y Use the maximum refresh rate your monitor is capable of at the resolution you are using. y The computer power switch should be in the on position. y The computer video card should be snugly seated in its slot. y Make sure the monitor's video cable is properly connected to the computer. y Inspect the monitor's video cable and make sure none of the pins are bent. y Make sure your computer is operational by hitting the Caps Lock key on the keyboard while observing the Caps Lock LED. The LED should either turn on or off after hitting the Caps Lock key. 19