Hoover 72-59139 User Guide - Page 15

5. If you have a problem If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the check list below. Problem: Machine won't run Possible cause Possible solution • Not firmly plugged in • Plug unit in firmly • No voltage in wall plug • Check fuse or breaker • Blown fuse/tripped breaker • Replace fuse/reset breaker Problem: Low suction Possible cause Possible solution • Recovery tank full/automatic shut off engaged • Remove and empty recovery tank • Blockage in tool on end of hose • Remove tool and clear blockage • Recovery tank lid not on correctly • Make sure lid is on securely Problem: Clean solution won't dispense Possible cause Possible solution • Solution tank not firmly in place • Make sure tank is securely locked in position • Solution tank empty • Refill tank according to instructions for surface being cleaned • Recovery tank lid not on correctly • Make sure lid is firmly in place • Pump needs to be "primed"(when using tool) • See "Before using tool" section, p.11 Problem: Brushes won't rotate during floor cleaning Possible cause Possible solution • Dirty filter screen on bottom of unit • Clean screen as shown in Fig. 3-2 • Speed selector on OFF • Move speed selector to Low or Hi Service To obtain approved HOOVER service and genuine HOOVER parts, locate the nearest Hoover Factory Service Center or Authorized Hoover Warranty Service Dealer (Depot) by: • checking the Yellow Pages under Vacuum Cleaners - Household" OR • checking the list of Factory Service Centers provided with this cleaner OR - • calling 1-800-944-9200 for an automated referral of authorized service outlet locations (U.S. only) OR- • checking the Service section of The Hoover Company on-line at www.hoover.com Do not send your cleaner to The Hoover Company in North Canton for service, this will only result in delay. If further assistance is needed, contact The Hoover Company Consumer Response Center, North Canton, Ohio 44720 Phone: 330-499-9499. In Canada, contact Hoover Canada, Burlington, Ontario L7R 4A8, Phone: 1-800-263-6376. Always identify your cleaner by the complete model number when requesting information or ordering parts. (The model number appears on the bottom of the cleaner.) Full One Year Warranty (Domestic Use) Your HOOVER® appliance is warranted in normal household use, in accordance with the Owner's Manual against original defects in material and workmanship for a period of one full year from date of purchase. This warranty provides, at no cost to you, all labor and parts to place this appliance in correct operating condition during the warranted period. This warranty applies when the appliance is purchased in the United States including its territories and possessions, or in Canada or from a U. S. Military Exchange. Appliances purchased elsewhere are covered by a limited one year warranty which covers the cost of parts only. This warranty does not apply if the appliance is used in a commercial or rental application. Warranty service can only be obtained by presenting the appliance to one of the following authorized warranty service outlets. Proof of purchase will be required before service is rendered. 1. Hoover Factory Service Centers. 2. Hoover Authorized Warranty Service Dealers (Depots). For an automated referral of authorized service outlets in the U.S.A., phone 1-800-944-9200 OR visit The Hoover Company on-line at www.hoover.com This warranty does not cover pick up delivery, or house calls; however, if you mail your appliance to a Hoover Factory Service Center for warranty service, transportation will be paid one way. While this warranty gives you specific legal rights, you may also have other rights which vary from state to state. If further assistance is needed, or if there are questions concerning this warranty or the availability of warranty service outlets, write or phone the Consumer Response Center, The Hoover Company, 101 East Maple St., North Canton, Ohio 44720, Phone 1-330-499-9499. In Canada, contact Hoover Canada, Burlington, Ontario L7R 4A8, 1-800-263-6376. 15