Hoover FH46000V Product Manual English - Page 4

Troubleshooting, Warranty

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PARTS AND ACCESSORIES Handle Assembly Clean Water Tank Assembly Dirty Water Tank Assembly Nozzle Cover Assembly Self Clean and Storage Assembly Filter Assembly Brushroll Assembly Squeegee Assembly PART NUMBER 440015953 (FH46010V models ONLY), 440015958 (all other models) 440015954 440015955 440015956 440015957 440015959 440015960 440015961 5 To refit the brush roll slide the end of the brush roll without the tab on the spindle and then push the outer side in until it clicks. TROUBLESHOOTING WARNING: To reduce the risk of injury from moving parts - Unplug before servicing. Do not use cleaner without brushes in place. This product contains no serviceable parts. For available replacement parts and accessories, see Hoover.com and search your model number. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1.800.944.9200 prior to continuing use. Call support available Mon-Fri 9am-6pm EST. Always identify your hard floor cleaner by the complete model number. (The model number appears on the bottom of the cleaner.) PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION Cleaner won't run 1. Power cord not firmly plugged into outlet. 1. Plug cord in firmly. 2. Power switch not on. 2. Turn power switch on. Low suction or won't pick up 1. Dirty Water Tank full/automatic shut off engaged. 1. Remove and empty Dirty Water Tank. 2. Tanks and/or tank lids not in place. 2. Make sure tanks and/or tank lids are latched in place. 3. Nozzle not in place. 3. Make sure Nozzle cover is latched in place. Water puddles behind cleaner 1. Clean Water Tank not firmly in place. 1. Make sure tank is securely locked in position. 6 Place the brush roll cover directly over placement area and click into place. Cleaner solution won't dispense 2. Dirty Water Tank full. 1. Tank not in place. 2. Clean Water Tank is empty. 2. Empty Dirty Water Tank. 1. Make sure both tanks are locked in place. 2. Refill Clean Water Tank with water and solution. WARRANTY Brushes won't rotate 1. Brushes not in place. 2. Debris stuck in brushes. 1. Turn unit off, check brushes are locked into place. 2. Remove any debris stuck between brushes. LIMITED WARRANTY FOR HOOVER® PRODUCT THREE (3) YEAR LIMITED WARRANTY (DOMESTIC USE) Failure to register the product does not diminish product warranty rights. If this product is not as warranted, contact HOOVER Customer Service at 1-800-944-9200. In order to make a warranty claim you must have proof of purchase and the model number for the warranted product. WHAT THIS LIMITED WARRANTY COVERS: This limited warranty provided by Royal Appliance Mfg. Co., doing business as TTI Floor Care North America (referred to hereafter as "HOOVER") applies only to products purchased in the U.S. (including its territories and possessions), a U.S. Military Exchange, or Canada. When used and maintained in normal household use and in accordance with the Owner's Guide, this product is warranted for Three (3) year against original defects in material and workmanship from the date of original purchase (the "Warranty Period"). If HOOVER determines that the issue you are experiencing is covered under the terms of this warranty (a "covered warranty claim"), we will, at our sole discretion and free of charge (subject to the cost of shipping), either (i) repair your product; (ii) ship you a replacement product, subject to availability; or (iii) in the event that the applicable parts or replacement are not reasonably available, ship you a similar product of equal or greater value. In the unlikely event that we are unable to repair your product or ship a replacement or similar product, we reserve the right, at our sole discretion, to issue you a refund or store credit (if applicable) of the actual purchase price at the time of the original purchase as reflected on the original sales receipt. Parts and replacements may be new, refurbished, lightly used, or remanufactured, in HOOVER's sole discretion. WHO THIS LIMITED WARRANTY COVERS: This limited warranty extends only to the original retail purchaser, with original proof of purchase from HOOVER or an authorized dealer of HOOVER products, in the U.S., U.S. Military Exchanges, and Canada. WHAT THIS LIMITED WARRANTY DOES NOT COVER: This warranty does not cover a product used in a commercial operation (such as maid, janitorial, and equipment rental services, or any other income-generating activity); a product that is improperly maintained; a product subjected to misuse, negligence, neglect, vandalism, or voltages other than that on the data plate of this product. This warranty does not cover products damaged by an act of God, accident, owner's acts or omissions, service of this product by other than HOOVER or a HOOVER authorized service provider (if applicable), or other acts beyond the control of HOOVER. This warranty also does not cover a product used outside the country in which the product was initially purchased or resold by the original owner. Pick-up, delivery, transportation, and house calls are not covered by this warranty. In addition, this warranty does not cover any product that has been altered or modified, or repairs made necessary by normal wear or the use of other products, parts, or accessories which are either incompatible with this product or adversely affect this product's operation, performance, or durability. Normal wear items are not covered under this warranty. Depending on the product, normal wear items may include, but are not limited to, belts, filters, brush rolls, blower fans, blower and vacuum tubes, and vacuum bags and straps. OTHER IMPORTANT TERMS: This warranty is not transferable and may not be assigned. Any assignment made in contravention of this prohibition is void. This warranty shall be governed and construed under the laws of the state of North Carolina. The Warranty Period will not be extended by any replacement of batteries, parts, or products or by virtue of any repair performed under this warranty. THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY, AND ALL EXPRESS AND IMPLIED WARRANTIES OTHER THAN THE LIMITED WARRANTY SET FORTH ABOVE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. IN NO EVENT WILL HOOVER BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE TO OWNER OR ANY PARTY CLAIMING THROUGH OWNER, WHETHER BASED IN CONTRACT, NEGLIGENCE, TORT, OR STRICT PRODUCTS LIABILITY OR ARISING FROM ANY CAUSE WHATSOEVER, EVEN IF THIS WARRANTY FAILS OF ITS ESSENTIAL PURPOSE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NO WARRANTIES THAT ARISE BY OPERATION OF LAW, IF APPLICABLE, SHALL EXCEED THE DURATION OF THE LIMITED WARRANTY PROVIDED HEREIN. HOOVER's liability for damages to you for any costs whatsoever arising out of this statement of limited warranty shall be limited to the amount paid for this product at the time of original purchase. Both the disclaimer and the limitations of liability set forth above shall apply even in the event that this limited warranty fails of its essential purpose. Some states do not allow the exclusion or limitation of incidental or consequential damages, disclaimers of implied warranties, or limitations on the duration of implied warranties, so the above exclusions, disclaimers, and/or limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

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5
To refit the brush roll slide the end of the brush
roll without the tab on the spindle and then push
the outer side in until it clicks.
6
Place the brush roll cover directly over placement
area and click into place.
TROUBLESHOOTING
WARNING:
To reduce the risk of injury from moving parts - Unplug
before servicing. Do not use cleaner without brushes in place.
This product contains no serviceable parts. For available replacement parts and accessories, see Hoover.com and search your model number.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at
1.800.944.9200
prior to
continuing use. Call support available Mon-Fri 9am-6pm EST. Always identify your hard floor cleaner by the complete model number. (The model number
appears on the bottom of the cleaner.)
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Cleaner won’t run
1. Power cord not firmly plugged into outlet.
1. Plug cord in firmly.
2. Power switch not on.
2. Turn power switch on.
Low suction or won’t pick up
1. Dirty Water Tank full/automatic shut off engaged.
1. Remove and empty Dirty Water Tank.
2. Tanks and/or tank lids not in place.
2. Make sure tanks and/or tank lids are latched in place.
3. Nozzle not in place.
3. Make sure Nozzle cover is latched in place.
Water puddles behind cleaner
1. Clean Water Tank not firmly in place.
1. Make sure tank is securely locked in position.
2. Dirty Water Tank full.
2. Empty Dirty Water Tank.
Cleaner solution won’t dispense
1. Tank not in place.
1. Make sure both tanks are locked in place.
2. Clean Water Tank is empty.
2. Refill Clean Water Tank with water and solution.
Brushes won’t rotate
1. Brushes not in place.
1. Turn unit off, check brushes are locked into place.
2. Debris stuck in brushes.
2. Remove any debris stuck between brushes.
WARRANTY
LIMITED WARRANTY FOR HOOVER® PRODUCT
THREE (3) YEAR LIMITED WARRANTY (DOMESTIC USE)
Failure to register the product does not diminish
product warranty rights.
If this product is not as warranted, contact
HOOVER Customer Service at
1-800-944-9200
.
In order to make a warranty claim you must have
proof of purchase and the model number for the
warranted product.
WHAT THIS LIMITED WARRANTY COVERS:
This
limited warranty provided by Royal Appliance
Mfg. Co., doing business as TTI Floor Care North
America (referred to hereafter as “HOOVER”)
applies only to products purchased in the U.S.
(including its territories and possessions), a
U.S. Military Exchange, or Canada. When used
and maintained in normal household use and in
accordance with the Owner’s Guide, this product
is warranted for Three (3) year against original
defects in material and workmanship from the
date of original purchase (the “Warranty Period”).
If HOOVER determines that the issue you are
experiencing is covered under the terms of this
warranty (a “covered warranty claim”), we will,
at our sole discretion and free of charge (subject
to the cost of shipping), either (i) repair your
product; (ii) ship you a replacement product,
subject to availability; or (iii) in the event that
the applicable parts or replacement are not
reasonably available, ship you a similar product
of equal or greater value. In the unlikely event
that we are unable to repair your product or ship
a replacement or similar product, we reserve
the right, at our sole discretion, to issue you
a refund or store credit (if applicable) of the
actual purchase price at the time of the original
purchase as reflected on the original sales
receipt. Parts and replacements may be new,
refurbished, lightly used, or remanufactured, in
HOOVER’s sole discretion.
WHO THIS LIMITED WARRANTY COVERS:
This
limited warranty extends only to the original
retail purchaser, with original proof of purchase
from HOOVER or an authorized dealer of HOOVER
products, in the U.S., U.S. Military Exchanges, and
Canada.
WHAT THIS LIMITED WARRANTY DOES NOT
COVER:
This warranty does not cover a product
used in a commercial operation (such as maid,
janitorial, and equipment rental services, or any
other income-generating activity); a product that
is improperly maintained; a product subjected
to misuse, negligence, neglect, vandalism, or
voltages other than that on the data plate of this
product. This warranty does not cover products
damaged by an act of God, accident, owner’s acts
or omissions, service of this product by other
than HOOVER or a HOOVER authorized service
provider (if applicable), or other acts beyond
the control of HOOVER. This warranty also does
not cover a product used outside the country
in which the product was initially purchased or
resold by the original owner. Pick-up, delivery,
transportation, and house calls are not covered
by this warranty. In addition, this warranty does
not cover any product that has been altered or
modified, or repairs made necessary by normal
wear or the use of other products, parts, or
accessories which are either incompatible with
this product or adversely affect this product’s
operation, performance, or durability. Normal
wear items are not covered under this warranty.
Depending on the product, normal wear items
may include, but are not limited to, belts, filters,
brush rolls, blower fans, blower and vacuum
tubes, and vacuum bags and straps.
OTHER IMPORTANT TERMS:
This warranty
is not transferable and may not be assigned.
Any assignment made in contravention of
this prohibition is void. This warranty shall be
governed and construed under the laws of the
state of North Carolina. The Warranty Period will
not be extended by any replacement of batteries,
parts, or products or by virtue of any repair
performed under this warranty.
THIS LIMITED WARRANTY IS THE EXCLUSIVE
WARRANTY AND REMEDY, AND ALL EXPRESS AND
IMPLIED WARRANTIES OTHER THAN THE LIMITED
WARRANTY SET FORTH ABOVE, INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE EXPRESSLY
DISCLAIMED. IN NO EVENT WILL HOOVER BE
LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND OR
NATURE TO OWNER OR ANY PARTY CLAIMING
THROUGH OWNER, WHETHER BASED IN CONTRACT,
NEGLIGENCE, TORT, OR STRICT PRODUCTS LIABILITY
OR ARISING FROM ANY CAUSE WHATSOEVER,
EVEN IF THIS WARRANTY FAILS OF ITS ESSENTIAL
PURPOSE. TO THE EXTENT PERMITTED BY
APPLICABLE LAW, NO WARRANTIES THAT ARISE
BY OPERATION OF LAW, IF APPLICABLE, SHALL
EXCEED THE DURATION OF THE LIMITED WARRANTY
PROVIDED HEREIN. HOOVER’s liability for damages
to you for any costs whatsoever arising out of this
statement of limited warranty shall be limited
to the amount paid for this product at the time
of original purchase. Both the disclaimer and
the limitations of liability set forth above shall
apply even in the event that this limited warranty
fails of its essential purpose. Some states do not
allow the exclusion or limitation of incidental or
consequential damages, disclaimers of implied
warranties, or limitations on the duration of
implied warranties, so the above exclusions,
disclaimers, and/or limitations may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights, which vary
from state to state.
PARTS AND ACCESSORIES
PART NUMBER
Handle Assembly
440015953 (FH46010V models ONLY), 440015958 (all other models)
Clean Water Tank Assembly
440015954
Dirty Water Tank Assembly
440015955
Nozzle Cover Assembly
440015956
Self Clean and Storage Assembly
440015957
Filter Assembly
440015959
Brushroll Assembly
440015960
Squeegee Assembly
440015961