IBM 3580-H23 Setup Guide - Page 66

Procedure 4, Pre-Call Checklist, Function Code 1: Run Tape Drive - service manual

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Procedure 4 If the 3580 Ultrium 2 Tape Drive fails to load or unload properly, perform the following steps: 1. Check that the leader pin is attached and properly seated (see Figure 13 on page 35) by opening the cartridge door and observing the pin's placement. 2. Inspect the cartridge case, the cartridge door, and the write-protect switch for damage. 3. Inspect the rear of the cartridge (the part that you load first into the tape load compartment) and ensure that there are no gaps in the seam of the cartridge case (see 1 in Figure 12 on page 33 and 4 in Figure 14 on page 36). If there are gaps, the leader pin may be dislodged. Go to "Repositioning or Reattaching a Leader Pin" on page 35. 4. Try loading or unloading another tape cartridge. If it fails, contact your service representative for additional problem determination. If it is successful, discard the cartridge that originally failed. Notes: 1. If a damaged or mishandled cartridge is the problem, see Chapter 4, "Using Ultrium Media", on page 25 for proper instructions about handling media. It is possible that your other cartridges may also be damaged. 2. If your cartridge is stuck inside the tape drive, go to Appendix C, "Manually Removing a Tape Cartridge", on page 83. Pre-Call Checklist If you have questions or problems concerning the 3580 Ultrium 2 Tape Drive, perform the following steps before you place a call to IBM Technical Support. Where instructions refer you to the web, visit http://www.ibm.com/storage/lto. __ 1. Verify that the drive's firmware is at the most recent level. To determine the latest release of firmware, visit the web. See "Updating the Drive Firmware" on page 22 for instructions on downloading the latest firmware. __ 2. Verify that your device drivers are at the most recent level: v For IBM device drivers, visit the web. v For the device drivers of independent software vendors (ISVs), visit the appropriate third-party web site. __ 3. Verify whether your hardware and software configuration is supported. To determine the latest supported attachments, visit the web. __ 4. Review "Frequently Asked Questions and ″Hints and Tips" on the web. __ 5. Perform a general checkup of the hardware and connections: v Ensure that you are using the correct SCSI terminator (LVD/HVD) and that you are not mistakenly using a SCSI wrap plug (used for the diagnostic SCSI wrap test). v Before attaching the SCSI cables, ensure that the connector does not contain bent or recessed pins. v Ensure that all retention screws for the SCSI cable and terminator are securely tightened. __ 6. Run tape drive diagnostics according to "Function Code 1: Run Tape Drive Diagnostics" on page 62. The diagnostics take approximately 20 minutes to complete. Once complete, the diagonstics loop continually until you halt 50 IBM 3580 Ultrium Tape Drive Setup and Operator Guide

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Procedure 4
If the 3580 Ultrium 2 Tape Drive fails to load or unload properly, perform the
following steps:
1.
Check that the leader pin is attached and properly seated (see Figure 13 on
page 35) by opening the cartridge door and observing the pin
’
s placement.
2.
Inspect the cartridge case, the cartridge door, and the write-protect switch for
damage.
3.
Inspect the rear of the cartridge (the part that you load first into the tape load
compartment) and ensure that there are no gaps in the seam of the cartridge
case (see
±1²
in Figure 12 on page 33 and
±4²
in Figure 14 on page 36). If there
are gaps, the leader pin may be dislodged. Go to
“
Repositioning or Reattaching
a Leader Pin
”
on page 35.
4.
Try loading or unloading another tape cartridge. If it fails, contact your service
representative for additional problem determination. If it is successful, discard
the cartridge that originally failed.
Notes:
1.
If a damaged or mishandled cartridge is the problem, see Chapter 4,
“
Using
Ultrium Media
”
, on page 25 for proper instructions about handling media. It is
possible that your other cartridges may also be damaged.
2.
If your cartridge is stuck inside the tape drive, go to Appendix C,
“
Manually
Removing a Tape Cartridge
”
, on page 83.
Pre-Call Checklist
If you have questions or problems concerning the 3580 Ultrium 2 Tape Drive,
perform the following steps before you place a call to IBM Technical Support.
Where instructions refer you to the web, visit
.
__ 1.
Verify that the drive
’
s firmware is at the most recent level. To determine the
latest release of firmware, visit the web. See
“
Updating the Drive Firmware
”
on page 22 for instructions on downloading the latest firmware.
__ 2.
Verify that your device drivers are at the most recent level:
v
For IBM device drivers, visit the web.
v
For the device drivers of independent software vendors (ISVs), visit the
appropriate third-party web site.
__ 3.
Verify whether your hardware and software configuration is supported. To
determine the latest supported attachments, visit the web.
__ 4.
Review
“
Frequently Asked Questions and
″
Hints and Tips
”
on the web.
__ 5.
Perform a general checkup of the hardware and connections:
v
Ensure that you are using the correct SCSI terminator (LVD/HVD) and
that you are not mistakenly using a SCSI wrap plug (used for the
diagnostic SCSI wrap test).
v
Before attaching the SCSI cables, ensure that the connector does not
contain bent or recessed pins.
v
Ensure that all retention screws for the SCSI cable and terminator are
securely tightened.
__ 6.
Run tape drive diagnostics according to
“
Function Code 1: Run Tape Drive
Diagnostics
”
on page 62. The diagnostics take approximately 20 minutes to
complete. Once complete, the diagonstics loop continually until you halt
50
IBM 3580 Ultrium Tape Drive Setup and Operator Guide