IBM 3580-H23 Setup Guide - Page 72

Cause and Action

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Table 8. Codes on the single-character display of the 3580 Ultrium 2 Tape Drive (continued). The display clears if you power-off the tape drive. Code Cause and Action 3 Firmware problem. The tape drive determined that a firmware error occurred. Perform the following action: 1. Collect a drive dump from one of the following: Note: Do not force a new dump; the tape drive has already created one. v Server's SCSI interface by using a device driver utility or system tool (for instructions about reading a drive dump from tape, visit the Web at http://www.ibm.com/storage/lto) v Ultrium 2 Tape Drive (to copy and read a drive dump, use Function Code 5 in Table 9 on page 59) 2. Power the tape drive off and on, then retry the operation that produced the error. 3. If the problem persists, download new firmware and retry the operation. 4. If the problem persists, send the drive dump that you collected in step 1 to your IBM Support Center. The error code clears when you power-off the tape drive or place it in maintenance mode. 4 Firmware or tape drive problem. The tape drive determined that a firmware or tape drive hardware failure occurred. Perform the following action: 1. Collect a drive dump from one of the following: Note: Do not force a new dump; one already exists. v Server's SCSI interface by using a device driver utility or system tool (for instructions about reading a drive dump from tape, visit the Web at http://www.ibm.com/storage/lto) v Ultrium 2 Tape Drive (to copy and read a drive dump, use Function Code 5 in Table 9 on page 59) 2. Power the tape drive off and on, then retry the operation that produced the error. The error code clears when you power-off the tape drive or place it in maintenance mode. 3. If the problem persists, download new firmware and retry the operation; if new firmware is not available, replace the 3580 Ultrium 2 Tape Drive. 5 Tape drive hardware problem. The drive determined that a tape path or read/write error occurred. To prevent damage to the drive or tape, the tape drive will not allow you to insert a cartridge if the current cartridge was successfully ejected. If the problem persists, replace the 3580 Ultrium 2 Tape Drive. The error code may clear when you cycle power to the tape drive or place it in maintenance mode. 56 IBM 3580 Ultrium Tape Drive Setup and Operator Guide

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Table 8. Codes on the single-character display of the 3580 Ultrium 2 Tape Drive (continued)
. The display clears if
you power-off the tape drive.
Code
Cause and Action
3
Firmware problem. The tape drive determined that a firmware error occurred. Perform the
following action:
1.
Collect a drive dump from one of the following:
Note:
Do not force a new dump; the tape drive has already created one.
v
Server
’
s SCSI interface by using a device driver utility or system tool (for instructions about
reading a drive dump from tape, visit the Web at
)
v
Ultrium 2 Tape Drive (to copy and read a drive dump, use Function Code 5 in Table 9on
page 59)
2.
Power the tape drive off and on, then retry the operation that produced the error.
3.
If the problem persists, download new firmware and retry the operation.
4.
If the problem persists, send the drive dump that you collected in step 1 to your IBM Support
Center.
The error code clears when you power-off the tape drive or place it in maintenance mode.
4
Firmware or tape drive problem. The tape drive determined that a firmware or tape drive
hardware failure occurred. Perform the following action:
1.
Collect a drive dump from one of the following:
Note:
Do not force a new dump; one already exists.
v
Server
’
s SCSI interface by using a device driver utility or system tool (for instructions about
reading a drive dump from tape, visit the Web at
)
v
Ultrium 2 Tape Drive (to copy and read a drive dump, use Function Code 5 in Table 9on
page 59)
2.
Power the tape drive off and on, then retry the operation that produced the error. The error
code clears when you power-off the tape drive or place it in maintenance mode.
3.
If the problem persists, download new firmware and retry the operation; if new firmware is
not available, replace the 3580 Ultrium 2 Tape Drive.
5
Tape drive hardware problem. The drive determined that a tape path or read/write error
occurred. To prevent damage to the drive or tape, the tape drive will not allow you to insert a
cartridge if the current cartridge was successfully ejected. If the problem persists, replace the 3580
Ultrium 2 Tape Drive. The error code may clear when you cycle power to the tape drive or place
it in maintenance mode.
56
IBM 3580 Ultrium Tape Drive Setup and Operator Guide