IBM 4810 33H Service Guide - Page 33

Problem, determination

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Updated May 20, 2008 Chapter 3. Problem determination Note: Refer to IBM Safety Information - Read This First, GA27-4004, before beginning the procedures in this chapter. Either software errors or hardware failures can cause problems with the 4810 SurePOS 300. This chapter contains information to help you begin troubleshooting a problem. For detailed troubleshooting, a diagnostic package is available on the Retail Store Solutions Web site. Preliminary checklist Begin each service call by checking all of the items in this preliminary checklist. If, after performing all the steps, a problem still exists, refer to Table 3-1 to continue problem determination. 1. Observe the power light. If it is not on, refer to Table 3-1. 2. Verify that the cables are securely and correctly connected. 3. Verify that the I/O devices, which have their own power switches, are connected to an ac power outlet that is operating correctly and that the devices are powered on. 4. Verify that the contrast and brightness controls on the video display (if attached) are set correctly. 5. Verify that all installed hardware devices (such as a memory module, feature card, printer, or mouse) are connected correctly and securely. Table 3-1. 4810 symptoms Symptom The power LED is off. Terminal is not operating. Power on, LED does not light. Actions 1. Verify that the power cord is plugged into both the wall outlet and the back of the terminal. 2. Verify that the terminal is powered on. 3. Verify that the outlet has power. 4. Disconnect all attached devices and feature cards to determine if one is overloading the power supply. If the power light returns, reconnect them one at a time to determine the unit causing the failure. 5. Ensure that all internal cabling and memory modules are correctly inserted. 6. Exchange the power supply. 7. Exchange the system board. 1. Unplug the power outlet, wait 5 seconds, and then power ON. Verify that the power light on the front panel is on. Look for any error messages and listen for a beep at the completion of the POST. 2. Check for a blown fuse, a tripped circuit breaker, or a power failure. 3. Verify that all cables are securely connected to and inside of the terminal. 1. Replace the LED assembly cables. 2. Replace the LED assembly. 3. Replace the planar. © Copyright IBM Corp. 2005, 2007 3-1

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Chapter
3.
Problem
determination
Note:
Refer
to
IBM
Safety
Information
-
Read
This
First
,
GA27-4004,
before
beginning
the
procedures
in
this
chapter.
Either
software
errors
or
hardware
failures
can
cause
problems
with
the
4810
SurePOS
300.
This
chapter
contains
information
to
help
you
begin
troubleshooting
a
problem.
For
detailed
troubleshooting,
a
diagnostic
package
is
available
on
the
Retail
Store
Solutions
Web
site.
Preliminary
checklist
Begin
each
service
call
by
checking
all
of
the
items
in
this
preliminary
checklist.
If,
after
performing
all
the
steps,
a
problem
still
exists,
refer
to
Table
3-1
to
continue
problem
determination.
1.
Observe
the
power
light.
If
it
is
not
on,
refer
to
Table
3-1.
2.
Verify
that
the
cables
are
securely
and
correctly
connected.
3.
Verify
that
the
I/O
devices,
which
have
their
own
power
switches,
are
connected
to
an
ac
power
outlet
that
is
operating
correctly
and
that
the
devices
are
powered
on.
4.
Verify
that
the
contrast
and
brightness
controls
on
the
video
display
(if
attached)
are
set
correctly.
5.
Verify
that
all
installed
hardware
devices
(such
as
a
memory
module,
feature
card,
printer,
or
mouse)
are
connected
correctly
and
securely.
Table
3-1.
4810
symptoms
Symptom
Actions
The
power
LED
is
off.
1.
Verify
that
the
power
cord
is
plugged
into
both
the
wall
outlet
and
the
back
of
the
terminal.
2.
Verify
that
the
terminal
is
powered
on.
3.
Verify
that
the
outlet
has
power.
4.
Disconnect
all
attached
devices
and
feature
cards
to
determine
if
one
is
overloading
the
power
supply.
If
the
power
light
returns,
reconnect
them
one
at
a
time
to
determine
the
unit
causing
the
failure.
5.
Ensure
that
all
internal
cabling
and
memory
modules
are
correctly
inserted.
6.
Exchange
the
power
supply.
7.
Exchange
the
system
board.
Terminal
is
not
operating.
1.
Unplug
the
power
outlet,
wait
5
seconds,
and
then
power
ON.
Verify
that
the
power
light
on
the
front
panel
is
on.
Look
for
any
error
messages
and
listen
for
a
beep
at
the
completion
of
the
POST.
2.
Check
for
a
blown
fuse,
a
tripped
circuit
breaker,
or
a
power
failure.
3.
Verify
that
all
cables
are
securely
connected
to
and
inside
of
the
terminal.
Power
on,
LED
does
not
light.
1.
Replace
the
LED
assembly
cables.
2.
Replace
the
LED
assembly.
3.
Replace
the
planar.
Updated
May
20,
2008
©
Copyright
IBM
Corp.
2005,
2007
3-1