IBM 4910-33S Installation Guide - Page 35

Troubleshooting, Microsoft Help and Support

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Chapter 7. Troubleshooting The table below lists some of the most common issues you may encounter during the installation of Windows 2000 and Windows XP. Please ensure that all directions in this guide are followed carefully to prevent any unnecessary problems from occurring. Symptom Stop 0x0000007B during Windows Setup Error: EULA Missing during Windows Setup Error: No Operating System Found Touch screen not working. Resolution This issue might be caused by one of the following: v Install the SATA driver during Windows Setup v The hard disk has not been partitioned in either a FAT or FAT32 file system format. v The hard disk has not been formatted. The hard disk has not been formatted in a supported FAT32 file system. Use FORMAT.com to ensure the proper cluster size is used on the hard disk. Please verify one of the following for this issue: v Windows setup has not been run. v The partition where Windows is installing has not been set to active. v BIOS has not been configured to boot from the hard disk. Check the BIOS setup boot device list. Ensure that the latest touch screen drivers are installed properly and all the touch screen cables are firmly attached. Perform one of the following: v Plug in USB mouse. v Allow system to detect mouse. v Reboot your system. For additional support, please use the following resources: v IBM Retail Store Solutions Support, www.ibm.com/solutions/retail/store/support/ v Microsoft Help and Support, http://support.microsoft.com/. © Copyright IBM Corp. 2005 21

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Chapter 7. Troubleshooting
The table below lists some of the most common issues you may encounter during
the installation of Windows 2000 and Windows XP. Please ensure that all directions
in this guide are followed carefully to prevent any unnecessary problems from
occurring.
Symptom
Resolution
Stop 0x0000007B during Windows Setup
This issue might be caused by one of the
following:
v
Install the SATA driver during Windows
Setup
v
The hard disk has not been partitioned in
either a FATor FAT32 file system format.
v
The hard disk has not been formatted.
Error: EULA Missing during Windows Setup
The hard disk has not been formatted in a
supported FAT32 file system. Use
FORMAT.com to ensure the proper cluster
size is used on the hard disk.
Error: No Operating System Found
Please verify one of the following for this
issue:
v
Windows setup has not been run.
v
The partition where Windows is installing
has not been set to active.
v
BIOS has not been configured to boot
from the hard disk. Check the BIOS setup
boot device list.
Touch screen not working.
Ensure that the latest touch screen drivers
are installed properly and all the touch
screen cables are firmly attached.
Perform one of the following:
v
Plug in USB mouse.
v
Allow system to detect mouse.
v
Reboot your system.
For additional support, please use the following resources:
v
IBM Retail Store Solutions Support, www.ibm.com/solutions/retail/store/support/
v
Microsoft Help and Support, http://support.microsoft.com/.
© Copyright IBM Corp. 2005
21