IBM 4910-33S Installation Guide - Page 51

Troubleshooting Models x4x, Symptom, Resolution

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Chapter 14. Troubleshooting Models x4x The table below lists some of the most common issues you may encounter during the installation of Windows XP/Vista, WEPOS, and POSReady. Please ensure that all directions in this guide are followed carefully to prevent any unnecessary problems from occurring. Symptom Touch screen not working. Resolution Ensure that the latest touch screen drivers are installed properly and all the touch screen cables are firmly attached. System fails to boot from the operating system installation disk. Hard disk is not recognized during the operating system installation. Please perform one of the following: v Plug in USB mouse. v Allow system to detect mouse. v Reboot your system. v Verify that the CD/DVD-ROM drive is the first device in the boot priority list. 1. Power ON the system. 2. Press DEL to enter BIOS setup when prompted. 3. Enter the "Advanced BIOS Features" menu. 4. Set the first boot device to "CD-ROM". v Ensure that the USB CD-ROM is firmly connected to a USB port. v If the CD-ROM is attached to the front USB port, ensure that it is enabled in BIOS Setup. 1. Power ON the system. 2. Press Del to enter BIOS setup when prompted. 3. Enter the "Integrated Peripherals" menu. 4. Enter the "USB Configuration" menu. 5. Set the "Front USB Control" item to "Enabled". v Verify the hard disk is found during the hard disk POST diagnostic. v If the hard disk is not found, execute the IBM POS diagnostic. © Copyright IBM Corp. 2005 37

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Chapter 14. Troubleshooting Models x4x
The table below lists some of the most common issues you may encounter during
the installation of Windows XP/Vista, WEPOS, and POSReady. Please ensure that
all directions in this guide are followed carefully to prevent any unnecessary
problems from occurring.
Symptom
Resolution
Touch screen not working.
Ensure that the latest touch screen drivers
are installed properly and all the touch
screen cables are firmly attached.
Please perform one of the following:
v
Plug in USB mouse.
v
Allow system to detect mouse.
v
Reboot your system.
System fails to boot from the operating
system installation disk.
v
Verify that the CD/DVD-ROM drive is the
first device in the boot priority list.
1.
Power ON the system.
2.
Press
DEL
to enter BIOS setup when
prompted.
3.
Enter the "Advanced BIOS Features"
menu.
4.
Set the first boot device to "CD-ROM".
v
Ensure that the USB CD-ROM is firmly
connected to a USB port.
v
If the CD-ROM is attached to the front
USB port, ensure that it is enabled in
BIOS Setup.
1.
Power ON the system.
2.
Press
Del
to enter BIOS setup when
prompted.
3.
Enter the "Integrated Peripherals"
menu.
4.
Enter the "USB Configuration" menu.
5.
Set the "Front USB Control" item to
"Enabled".
Hard disk is not recognized during the
operating system installation.
v
Verify the hard disk is found during the
hard disk POST diagnostic.
v
If the hard disk is not found, execute the
IBM POS diagnostic.
© Copyright IBM Corp. 2005
37