IBM 6269 User Guide - Page 111
Printer problems, Application problems, Action
UPC - 087944629900
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Printer problems Printer problems The printer does not work. Action Verify that: 1. The printer is turned on and is online. 2. The printer signal cable is securely connected to the correct parallel, serial, or USB port on the computer. (See "Connecting computer cables" on page 7 for the location of the parallel, serial, and USB ports.) Note: Non-IBM printer signal cables might cause unpredictable problems. 3. You have assigned the printer port correctly in your operating system or application program. 4. You have assigned the printer port correctly in the program. For more information, see "Chapter 4. Using the Configuration/Setup Utility program" on page 29. 5. If the problem persists, run the tests described in the documentation that comes with your printer. If you cannot correct the problem, have the computer serviced. Application problems Application problem Software program does not function properly or does not start Action To determine if problems are caused by installed software, verify that: 1. Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. Note: If you have just installed an adapter or memory, you might have a memory address conflict. 2. The software is designed to operate on your computer. 3. Other software works on your computer. 4. The software you are using works on another computer. If you received any error messages while using the software program, see the information supplied with the software for a description of the messages and solutions to the problem. If you cannot correct the problem, have the computer serviced. Chapter 6. Troubleshooting 93