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IBM 6269 User Guide - Page 89

Troubleshooting, Troubleshooting procedure

UPC - 087944629900

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Chapter 6. Troubleshooting This chapter describes diagnostic tools that you can use to identify and correct problems that might arise. This chapter also contains information about option diskettes and how to recover from a BIOS update failure. Computer problems can be caused by hardware, software, or user error (for example, pressing the wrong key). You can use the diagnostic aids discussed in this chapter to help you solve such problems yourself or gather helpful information you can pass on to a service technician. Computer problems can be caused by hardware, software, or user error (for example, pressing the wrong key). You can use the diagnostic aids discussed in this chapter to help you solve such problems yourself or gather helpful information you can pass on to a service technician. You can check the hardware by following the procedures in this chapter. You can also use the diagnostic programs provided with your computer (see "IBM Enhanced Diagnostics program" on page 94 for a description of these programs). If the hardware checks out, and you have not made a user error, you might have a software problem. If you suspect that you have a software problem and your computer comes with IBM-preinstalled software, see "IBM Enhanced Diagnostics program" on page 94 for information about how to run the IBM Enhanced Diagnostics program provided by IBM. Also see the operating system documentation supplied with your computer. If you have installed software applications yourself, see the documentation supplied with the software. The following tools are available to diagnose hardware-related problems: v Power-on self-test (POST) v Troubleshooting procedure v Error codes and messages v Troubleshooting charts v IBM Enhanced Diagnostics program Troubleshooting procedure Use this procedure as a starting point for problem identification. 1. To begin troubleshooting, perform the following steps: a. Remove all diskettes and CDs from the drives. b. Turn off the computer and wait for a few seconds. © Copyright IBM Corp. 2000 71

Section	Page
Safety information	5
Lithium battery notice	7
Modem safety information	7
Laser compliance statement	8
About this book	11
Related information	11
Contents	13
Chapter 1. IBM NetVista computer overview	19
Identifying your computer	19
Small form factor desktop models	20
Desktop models	21
Features	22
Chapter 2. Setting up your computer	25
Selecting a location for your computer	25
Connecting computer cables	25
Turn on power	29
Finish the installation	30
Arranging your workspace	31
Comfort	31
Glare and lighting	32
Air circulation	32
Electrical outlets and cable lengths	32
Chapter 3. Operating and caring for your computer	33
Starting your computer	33
Using video features	33
Video device drivers	34
Changing monitor settings	34
Using audio features	35
Using diskettes	36
Handling and storing diskettes	36
Inserting and removing diskettes	36
Using a CD-ROM drive	36
Handling a CD	37
Loading a CD	37
Using the IBM ScrollPoint II mouse	38
Updating system programs	39
Using network management tools	39
Wake on LAN	40
Remote Program Load or Dynamic Host ConfigurationProtocol	40
Remote Administration	40
LANClient Control Manager (LCCM)	40
System Migration Assistant (SMA)	41
Desktop Management Interface	41
Using security features	41
Anti-intrusion features	41
Component protection	41
Asset ID capability	42
IBM security solutions	42
Data protection	43
SMART hard disk drive	43
SMART Reaction	43
Virus protection	43
Enhanced Security	43
Locking the keyboard	43
Shutting down	44
Taking care of your computer	44
Basics	44
Cleaning your computer	44
Computer and keyboard	45
Monitor screen	45
Mouse	45
Moving your computer	46
Chapter 4. Using the Configuration/Setup Utilityprogram	47
Starting and using the Configuration/Setup Utility program	47
Viewing and changing settings	48
Exiting from the Configuration/Setup Utility program	49
Using System Security	49
Using Enhanced Security	49
Using Security Profiles by Device	50
Setting Remote Administration	51
Using passwords	52
Using a power-on password	52
Setting, changing, and deleting a power-on password	53
Using an administrator password	54
Setting, deleting, or changing an administrator password	54
Erasing a lost or forgotten password (clearing CMOS)	55
Using Adapter ROM security	55
Using the IBM Embedded Security Chip	55
Enabling the Pentium III processor serial number feature	56
Other settings in the Configuration/Setup Utility program	56
Changing keyboard speed	56
Changing the primary startup sequence	56
Enabling the Error Startup Sequence	57
Power-management features	57
ACPI BIOS IRQ	57
ACPI Standby Mode	58
Setting power-management features	58
Setting automatic power-on features	59
Chapter 5. Installing options	61
Handling static-sensitive devices	61
Available options	61
Tools required	62
Removing the cover	63
Locating components—small form factor desktop model	64
Locating components—desktop model	65
Installing options on the system board and riser card (somemodels)	66
Accessing the system board	66
Identifying parts on the system board	66
Components of the A40 and A40p system board	67
Components of the riser card for small form factor desktop models	68
Components of the A20 system board	69
Installing memory	69
Installing adapters	71
Adapter slots	71
Installing adapters — small form factor desktop model	72
Installing adapters — desktop model	74
Installing internal drives	76
Drive specifications — small form factor desktop model	77
Drive specifications — desktop model	78
Power and signal cables for internal drives	79
Installing internal drives in the desktop model computer	81
Installing a security U-bolt	84
Completing the installation	84
Replacing the cover and connecting the cables	84
Updating the computer configuration	85
Starting the Configuration/Setup Utility program	86
Configuring startup devices	87
Chapter 6. Troubleshooting	89
Troubleshooting procedure	89
Power-on self-test (POST)	91
Diagnostic error codes and messages	91
POST error codes	91
POST beep codes	95
Ethernet error messages	96
RPL-related error messages	96
DHCP-related error messages	97
Device troubleshooting charts	98
General problems	99
Intermittent problems	100
Audio problems	101
CD-ROM drive problems	102
Diskette drive problems	104
Monitor problems	104
Keyboard, mouse, or pointing device problems	107
Memory problems	108
Option problems	109
Parallel-port problems	110
Serial-port problems	110
Printer problems	111
Application problems	111
Universal Serial Bus (USB) problems	112
Software-generated error messages	112
IBM Enhanced Diagnostics program	112
Other diagnostic programs on the Software Selections CD	114
Recovering from a POST/BIOS update failure	114
Installing files from option diskettes	115
Replacing the battery	115
Chapter 7. Getting help, service, and information	117
Getting information	117
Using the World Wide Web	117
Getting information by fax	117
Getting help and service	118
Using the documentation and diagnostic programs	118
Calling for service	118
Other services	120
Purchasing additional services	121
Appendix A. Using the Software Selections CD	123
Features of the Software Selections CD	123
Starting the Software Selections CD	124
Using the Software Selections program	124
Appendix B. Specifications	125
Specifications — small form factor desktop model	125
Specifications — desktop model (A40 and A40p)	126
Specifications — desktop model (A20)	127
Appendix C. Placing the computer on its side	131
Placing the small form factor desktop computer on its side	131
Placing the desktop computer on its side	131
Appendix D. Computer records	133
Appendix E. Notices and trademarks	135
Processing date data	136
Television output notice	136
Trademarks	136
Electronic emissions notices	137
Class B notices	137
Federal Communications Commission (FCC) statement	137
Class A notices	139
Federal Communications Commission (FCC) statement	139
Industry Canada Class A emission compliance statement	139
Avis de conformité à la réglementation d’Industrie Canada	139
Australia and New Zealand Class A statement	139
European Union EMC Directive conformance statement	140
Taiwan Class A warning statement	140
Federal Communications Commission (FCC) and telephonecompany requirements	140
Canadian Department of Communications certification label	141
Étiquette d’homologation du ministère des Communications duCanada	142
Power cord notice	143