IBM 6500-V10 Maintenance Manual - Page 230
Troubleshooting A New Installation, Printer Configuration, Documentation
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Printer Configuration Troubleshooting A New Installation Customers with new printers sometimes report "problems" that reflect unfamiliarity with the printer and manuals rather than true fault conditions. If a customer reports general printer problems and the printer was recently installed, check the following: Printer Configuration Many customers have difficulty configuring new printers for operation with their computer system. There are so many system configurations and parameter options that configuring a printer can be challenging to those who do not do it often. Check the customer's host interface to the printer and make sure the printer configuration conforms to the host. If the customer has not yet made a configuration printout, show him how to print and store his printer's configuration. (Refer to the User's Manual.) Documentation Stress the importance of consulting the documents that come with printer. These manuals explain how to operate, care for, and troubleshoot the printer. The manuals also have helpful tips about how to choose media and obtain the best print quality. 230