IBM 6643 User Guide - Page 73

CD-ROM or DVD-ROM drive problems, Symptom, Action, My Computer, Control Panel, System, Device Manager

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CD-ROM or DVD-ROM drive problems Symptom An audio or AutoPlay- enabled disc does not automatically play when inserted into the drive. A CD or DVD does not work. Action Make sure you have the Windows AutoPlay feature enabled. To enable the AutoPlay feature, do the following: 1. From the Windows desktop, double-click My Computer. 2. In the My Computer window, double-click Control Panel. 3. In the Control Panel window, double-click System. 4. In the System Properties window, click the Device Manager tab. 5. Double-click the CD-ROM or DVD-ROM list item and then double-click the listed CD-ROM option. 6. In the Properties window, click the Settings tab. 7. Under Options, select the Auto insert notification check box. 8. Click OK to exit from the Properties window and save the setting. If this procedure does not correct the problem, run the diagnostic programs (see "Running the IBM Enhanced Diagnostics program" on page 70). If you need technical assistance, see "Chapter 7. Getting help, service, and information," on page 75. • Verify that the disc is inserted correctly, with its label up. • Make sure that the disc you are using is clean. To remove dust or fingerprints, wipe the CD with a clean, soft cloth from the center to the outside. Wiping the CD in a circular direction might cause loss of data. • Verify that the disc you are using is good and not scratched or damaged. Try inserting another disc that you know is good. If you cannot read from a known-good disc, you might have a problem with your drive. Check that the power-supply cable and signal cable are securely connected to the drive (see "Chapter 5. Installing options," on page 39 for cover removal instructions). • Use the Configuration/Setup Utility program to verify that the drive is enabled (see "Chapter 4. Using the Configuration/Setup Utility program," on page 31). If these actions do not correct the problem, run the diagnostic programs (see "Running the IBM Enhanced Diagnostics program" on page 70). If you need technical assistance, see "Chapter 7. Getting help, service, and information," on page 75. Chapter 6. Troubleshooting 59

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Chapter 6.
Troubleshooting
59
CD-ROM or DVD-ROM drive problems
Symptom
Action
An audio or
AutoPlay- enabled
disc does not
automatically play
when inserted into
the drive.
Make sure you have the Windows AutoPlay feature enabled. To
enable the AutoPlay feature, do the following:
1.
From the Windows desktop, double-click
My Computer
.
2.
In the My Computer window, double-click
Control Panel
.
3.
In the Control Panel window, double-click
System
.
4.
In the System Properties window, click the
Device Manager
tab.
5.
Double-click the
CD-ROM
or
DVD-ROM
list item and then
double-click the listed
CD-ROM
option.
6.
In the Properties window, click the
Settings
tab.
7.
Under Options, select the
Auto insert notification
check box.
8.
Click
OK
to exit from the Properties window and save the
setting.
If this procedure does not correct the problem, run the diagnostic
programs (see
“Running the IBM Enhanced Diagnostics program”
on page 70). If you need technical assistance, see “Chapter 7.
Getting help, service, and information,” on page 75.
A CD or DVD does
not work.
•
Verify that the disc is inserted correctly, with its label up.
•
Make sure that the disc you are using is clean. To remove
dust or fingerprints, wipe the CD with a clean, soft cloth from
the center to the outside. Wiping the CD in a circular
direction might cause loss of data.
•
Verify that the disc you are using is good and not scratched or
damaged. Try inserting another disc that you know is good.
If you cannot read from a known-good disc, you might have
a problem with your drive. Check that the power-supply
cable and signal cable are securely connected to the drive (see
“Chapter 5. Installing options,” on page 39 for cover removal
instructions).
•
Use the Configuration/Setup Utility
program to verify that
the drive is enabled (see “Chapter 4. Using the
Configuration/Setup Utility program,” on page 31).
If these actions do not correct the problem, run the diagnostic
programs (see “Running the IBM Enhanced Diagnostics program”
on page 70).
If you need technical assistance, see “Chapter 7.
Getting help, service, and information,” on page 75.