IBM 6643 User Guide - Page 93
Getting help by telephone, Country, Telephone number
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Getting help by telephone During the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. Expert technical-support representatives are available to assist you with questions you might have on the following: • Setting up your computer and IBM monitor • Installing and setting up IBM options purchased from IBM or an IBM reseller • 30-day, preinstalled-operating-system support • Arranging for service (on-site or carry-in) • Arranging for overnight shipment of customer-replaceable parts In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are eligible for IBM Start Up Support for 90 days after installation. This service provides assistance for: • Setting up your network operating system • Installing and configuring interface cards • Installing and configuring network adapters Please have the following information ready when you call: • Machine Type and Model • Serial numbers of your computer, monitor, and other components, or your proof of purchase • Description of the problem • Exact wording of any error messages • Hardware and software configuration information for your system If possible, be at your computer when you call. In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m. 1 Country Austria Belgium - Dutch Belgium - French Canada Denmark Finland France Germany Telephone number Österreich Belgie Belgique Canada Danmark Suomi France Deutschland 1-546 585 075 02-717-2504 02-717-2503 1-800-565-3344 03-525-6905 9-22-931805 01-69-32-40-03 069-6654-9003 1.Response time will vary depending on the number and complexity of incoming calls. Chapter 7. Getting help, service, and information 79