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IBM 6643 User Guide - Page 95

Enhanced PC support line, 900-number operating system and hardware support line

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Enhanced PC support line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the Supported Products list. This service includes technical support for: • Installing and configuring your out-of-warranty IBM computer • Installing and configuring non-IBM options in IBM computers • Using IBM operating systems in IBM and non-IBM computers • Using application programs and games • Tuning performance • Installing device drivers remotely • Setting up and using multimedia devices • Identifying system problems • Interpreting documentation You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a 10-incident limit. For more information about purchasing Enhanced PC Support, see "Ordering support line services". 900-number operating system and hardware support line In the U.S., if you prefer to obtain technical support on a pay-as-you-go basis, you can use the 900-number support line. The 900-number support line provides support for IBM PC products that are out of the warranty period. To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge per minute. Network and server support line Network and Server Support is available for simple or complex networks made up of IBM servers and workstations using major network operating systems. In addition, many popular non-IBM adapters and network interface cards are supported. This service includes all of the features of the Enhanced PC Support Line, plus: • Installing and configuring client workstations and servers • Identifying system problems and correcting problems on the client or the server • Using IBM and non-IBM network operating systems • Interpreting documentation You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a 10-incident limit. For more information about purchasing Network and Server Support, see "Ordering support line services". Chapter 7. Getting help, service, and information 81

Section	Page
User Guide NetVista X40 Type 6643	1
Contents	5
Safety information	9
Lithium battery notice	10
Modem safety information	11
Laser compliance statement	11
About this book	13
Conventions used in this book	13
Related information	14
Chapter 1. Product overview	15
Identifying your computer	15
Hardware features	16
Microprocessor	16
Memory	16
Internal drives	16
Graphics subsystem	16
Audio subsystem	16
Communications	16
System management features	17
Keyboard and mouse features	17
Expansion capability	17
Power	17
Security features	17
Supported operating systems	17
Software	18
IBM preinstalled software	18
Additional software	18
Access IBM	18
Chapter 2. Setting up your computer	19
Selecting a location for your computer	19
Arranging your workspace	20
Comfort	20
Glare and lighting	20
Air circulation	21
Electrical outlets and cable lengths	22
Connecting cables	22
USB connectors	23
Audio connectors	23
Other connectors	24
Recording identification numbers	24
Starting the computer	25
Chapter 3. Operating and caring for your computer	27
Controls and status indicators	27
Starting your computer	28
Shutting down the computer	29
Using the Rapid Access III keyboard	29
Using the IBM ScrollPoint II mouse	31
Accessing the diskette drive and CD-ROM or DVD-ROM drive	32
Using diskettes You can use 3.5-inch diskettes in the diskette drive of your computer. Data is stored on the magnetic surface	32
Handling and storing diskettes	32
Inserting and removing diskettes	33
Write-protecting diskettes	34
Using a CD-ROM or DVD-ROM drive	35
Handling a CD or DVD disc	35
Inserting and removing a CD or DVD disc	36
Using video features	37
Video device drivers	37
Using audio features	37
Controlling volume	37
Recording and playing back sound	38
Using power-management features	38
Using the Windows Start menu	39
Using the Standby button on the keyboard	39
Using the power button	39
Setting power schemes	40
Using security features	40
Locking the cover	40
Locking the keyboard	40
Taking care of your computer	41
Basics	41
Cleaning your computer and keyboard	41
Monitor and screen	41
Mouse	42
Moving your computer	43
Chapter 4. Using the Configuration/Setup Utility program	45
Starting and using the Configuration/Setup Utility program	45
Viewing and changing settings	46
Exiting from the Configuration/Setup Utility program	47
Using passwords	47
Power-on password	48
Administrator password	48
Setting, changing, and deleting a password	48
Using Security Profile by Device	48
Other settings in the Configuration/Setup Utility program	49
The startup sequence	50
Changing the startup sequence	50
Pentium III microprocessor serial number feature	50
Chapter 5. Installing options	53
Handling static-sensitive devices	53
Backing up configuration settings	54
Available options	54
Tools required	54
Component locations	55
System board	55
Disconnecting cables	56
Removing the rear cover	56
Removing the hard disk drive	58
Removing the system board cover	59
Installing memory	61
Installing an adapter	63
Chapter 6. Troubleshooting	65
Troubleshooting procedure	66
Power-on self-test (POST)	67
POST error codes	67
Device troubleshooting charts	70
Audio problems	72
CD-ROM or DVD-ROM drive problems	73
DVD disc problems	74
Diskette drive problems	75
Display/monitor problems	75
Untitled	76
Intermittent problems	76
Keyboard, mouse, or pointing device problems	77
Memory problems	78
Modem problems	79
Optional-device problems	82
Software problems	83
Universal Serial Bus (USB) problems	83
IBM Enhanced Diagnostics	83
Creating an IBM Enhanced Diagnostics diskette	84
Running the IBM Enhanced Diagnostics program	84
Replacing the battery	85
Chapter 7. Getting help, service, and information	89
Service support	89
Before you call for service	90
Getting customer support and service	91
Using the World Wide Web	91
Using electronic support services	92
Getting information by fax	92
Getting help by telephone	93
Getting help around the world	94
Purchasing additional services	94
Enhanced PC support line	95
900-number operating system and hardware support line	95
Network and server support line	95
Ordering support line services	96
Warranty and repair services	96
Ordering publications	97
Appendix A. Computer records	99
Product warranty and notices	101
Warranty Statements	101
IBM Statement of Limited Warranty for United States, Puerto Rico, and Canada (Part 1 - General Terms)	101
IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey, United States (Part 1 - General Terms)	104
Part 2 - Worldwide Country-Unique Terms	108
Notices	112
Processing date data	113
Trademarks	113
Electronic emission notices	113
Power cord notice	117

Match case Limit results 1 per page

Chapter 7.

Getting help, service, and information

Enhanced PC support line

Enhanced PC Support is available for desktop and mobile IBM computers that are

not connected to a network. Technical support is provided for IBM computers and

IBM or non-IBM options, operating systems, and application programs on the

Supported Products list.

This service includes technical support for:

•

Installing and configuring your out-of-warranty IBM computer

•

Installing and configuring non-IBM options in IBM computers

•

Using IBM operating systems in IBM and non-IBM computers

•

Using application programs and games

•

Tuning performance

•

Installing device drivers remotely

•

Setting up and using multimedia devices

•

Identifying system problems

•

Interpreting documentation

You can purchase this service on a per-call basis, as a multiple-incident package,

or as an annual contract with a 10-incident limit. For more information about

purchasing Enhanced PC Support, see “Ordering support line services”.

900-number operating system and hardware support line

In the U.S., if you prefer to obtain technical support on a pay-as-you-go basis, you

can use the 900-number support line. The 900-number support line provides

support for IBM PC products that are out of the warranty period.

To access this support, call 1-900-555-CLUB (2582). You will be notified of the

charge per minute.

Network and server support line

Network and Server Support is available for simple or complex networks made

up of IBM servers and workstations using major network operating systems. In

addition, many popular non-IBM adapters and network interface cards are

supported.

This service includes all of the features of the Enhanced PC Support Line, plus:

•

Installing and configuring client workstations and servers

•

Identifying system problems and correcting problems on the client or the

server

•

Using IBM and non-IBM network operating systems

•

Interpreting documentation

You can purchase this service on a per-call basis, as a multiple-incident package,

or as an annual contract with a 10-incident limit. For more information about

purchasing Network and Server Support, see “Ordering support line services”.