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IBM 6868 User Guide - Page 127

Keyboard, mouse, or pointing-device problems, or pointing, device problems, Action

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Keyboard, mouse, or pointing-device problems Keyboard, mouse, or pointingdevice problems All or some keys on the keyboard do not work. The mouse or pointing device does not work. Action Verify that: 1. The computer and the monitor are turned on. 2. The keyboard cable is securely connected to the keyboard connector on the computer. For the location of the keyboard connector, see "Connecting cables" on page 13. If you cannot correct the problem, have the keyboard and computer serviced. Verify that: 1. The mouse or pointing-device cable is securely attached to the proper connector on the computer. Depending on the type of mouse you have, the mouse cable will connect to either the mouse or serial connector. To find the mouse and serial connectors, see "Connecting cables" on page 13. 2. The device drivers for the mouse are installed correctly. If you cannot correct the problem, have the device and computer serviced. Chapter 6. Troubleshooting 113

Section	Page
User Guide IntelliStation M Pro Type 6868 Professional Workstation	1
Contents	5
Safety information	9
About this book	13
Chapter 1. IBM IntelliStation overview	15
Features	16
Software	19
Preinstalled software	19
Additional software	20
System specifications	22
Chapter 2. Setting up your computer	25
Arranging your workspace	25
Comfort	25
Glare and lighting	26
Air circulation	27
Electrical outlets and cable lengths	27
Connecting cables	27
Getting started	29
Starting your computer for the first time	30
Running the setup program	31
Using Access IBM	32
Information for Windows NT Workstation only	33
Setting up your hard disk partitions	33
Creating an emergency repair disk	33
Service Pack 5	33
Setup Wizard	34
Additional setup tasks	34
Creating an IBM Enhanced Diagnostic Diskette	34
Internet Explorer	35
Registering your computer	35
Accessing your complimentary screen savers	35
Installing additional software	36
Installing other operating systems	37
Chapter 3. Operating and caring for your computer	39
Controls and status indicators	39
Starting your computer	41
Shutting down	42
Using diskettes	42
Handling and storing diskettes	42
Inserting and removing diskettes	43
Write-protecting diskettes	43
Using a CD-ROM drive	44
Handling a CD	44
Loading a CD	45
Using video features	45
Video device drivers	46
Changing monitor settings	46
Using audio features	47
Updating system programs	48
Managing your computer	48
Wake on LAN	49
Alert on LAN	49
Remote Program Load or Dynamic Host Configuration Protocol	49
Remote Administration	50
LANClient Control Manager	50
System Migration Assistant (SMA)	50
Desktop Management Interface	50
Using security features	51
Anti-intrusion features	51
Asset ID capability	52
IBM security solutions	52
Data protection	52
Enhanced security	53
Locking the keyboard	53
Taking care of your computer	54
Basics	54
Cleaning your computer	54
Moving your computer	56
Chapter 4. Using the Configuration/Setup Utility program	57
Starting and using the Configuration/Setup Utility program	57
Viewing and changing settings	58
Exiting from the Configuration/Setup Utility program	59
Using passwords	60
Using a power-on password	60
Using an administrator password	62
Using Security Profile by Device	64
Using Enhanced Security	65
Other settings in the Configuration/Setup Utility program	67
Changing and viewing the startup sequence	67
Setting Remote Administration	68
Interrupt and DMA resources	68
Power-management features	69
ACPI standby mode	70
Quick reference for network-related settings	73
Enabling the Pentium III processor serial number feature	74
Chapter 5. Installing options	75
Available options	75
Preparing to install options	76
Handling static-sensitive devices	76
Tools required	77
Using the stabilizing feet	77
Disconnecting cables and removing the cover	78
Locating components	80
Accessing the system board	84
Installing memory	84
Installing a second microprocessor	89
Installing adapters	91
Installing internal drives	95
Installing a security U-bolt	105
Completing the installation	106
Replacing the cover	106
Connecting cables	108
Updating the computer configuration	109
Chapter 6. Troubleshooting	111
Power-on self-test (POST)	112
Troubleshooting MAP	113
POST messages	115
POST beep codes	119
SCSI error messages	120
Software-generated error messages	120
Diagnostic error codes and messages	120
Troubleshooting charts	120
Diskette drive problems	122
Monitor problems	123
General problems	126
Intermittent problems	126
Keyboard, mouse, or pointing-device problems	127
Memory problems	128
Option problems	129
Parallel port problems	130
Serial port problems	131
Printer problems	131
Software problem	132
Universal Serial Bus port problems	132
Recovering from a POST/BIOS update failure	133
Replacing the battery	133
Using the IBM Product Recovery CD	135
Additional resources	136
Recovering the operating system and support software	136
Changing the startup sequence to start from the CD	136
IBM Enhanced Diagnostics	137
Other diagnostic programs	139
Using the ConfigSafe program	140
Chapter 7. Getting help, service, and information	141
Service support	141
Before you call for service	143
Getting customer support and service	143
Using the World Wide Web	143
Using electronic support services	144
Getting information by fax	144
Getting help online	145
Getting help by telephone	145
Getting help around the world	147
Purchasing additional services	147
Enhanced PC support line	147
900-number operating system and hardware support line	148
Network and server support line	148
Ordering support line services	148
Warranty and repair services	149
Ordering publications	150
Appendix A. Using the Software Selections CD	151
Features of the CD	151
Starting the CD	152
Using the Software Selections program	152
Appendix B. Computer records	155
Device records	156
Appendix C. Viewing the license agreement	159
Appendix D. Product warranties and notices	161
Warranty Statements	161
IBM Statement of Limited Warranty for United States, Puerto Rico, and Canada (Part 1 - General Terms)	161
IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey, United States (Part 1 - General Terms)	164
Part 2 - Worldwide Country-Unique Terms	167
Notices	172
Year 2000 readiness and instructions	172
Trademarks	173
Electronic emission notices	174