IBM 6868 User Guide - Page 142

format IBM FRU X., Machine Type and Model

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The following services are available during the warranty period: Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service. Engineering change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make Engineering Changes (ECs) available that apply to your hardware. Be sure to retain your proof of purchase to obtain warranty service. Please have the following information ready when you call: Machine Type and Model Serial numbers of your IBM hardware products Description of the problem Exact wording of any error messages Hardware and software configuration information If possible, be at your computer when you call. The following items are not covered: Replacement or use of non-IBM parts or nonwarranted IBM parts Note: All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX. Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms. 128 IntelliStation User Guide

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The following services are available during the warranty period:
±
Problem determination - Trained personnel are available to assist you
with determining if you have a hardware problem and deciding what
action is necessary to fix the problem.
±
IBM hardware repair - If the problem is determined to be caused by
IBM hardware under warranty, trained service personnel are available
to provide the applicable level of service.
±
Engineering change management - Occasionally, there might be
changes that are required after a product has been sold.
IBM or your
reseller, if authorized by IBM, will make Engineering Changes (ECs)
available that apply to your hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
±
Machine Type and Model
±
Serial numbers of your IBM hardware products
±
Description of the problem
±
Exact wording of any error messages
±
Hardware and software configuration information
If possible, be at your computer when you call.
The following items are not covered:
±
Replacement or use of non-IBM parts or nonwarranted IBM parts
Note:
All warranted parts contain a 7-character identification in the
format IBM FRU XXXXXXX.
±
Identification of software problem sources
±
Configuration of BIOS as part of an installation or upgrade
±
Changes, modifications, or upgrades to device drivers
±
Installation and maintenance of network operating systems (NOS)
±
Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM's
warranty terms.
128
IntelliStation User Guide