IBM 849130u Installation Guide - Page 47
keyboard, mouse, pointing-device, problems
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The mouse or pointing device does not work. 1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate it as a possible cause of the problem: connect the keyboard cable directly to the correct connector on the rear of the server. 2. Make sure that: v The mouse or pointing-device cable is securely connected and the keyboard and mouse cables are not reversed. v The mouse device drivers are installed correctly. v The mouse is enabled in the Configuration/Setup Utility program. 3. Reseat the mouse or pointing device cable. 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Mouse or pointing device b. (Trained service technician only) System board USB keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action All or some keys on the keyboard do not work. 1. If you have installed a USB keyboard, run the Configuration/Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup. 2. Make sure that: v The keyboard cable is securely connected and the keyboard and mouse cables are not reversed. v The server and the monitor are turned on. 3. Reseat the keyboard cable. 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Keyboard b. (Trained service technician only) System board Chapter 5. Solving problems 35
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