IBM AH0Q2ML Technical Brief - Page 6

Technical Note Supported environments Supported environments 2 The minimum requirements for the BlackBerry® Enterprise Server Express are listed in the BlackBerry Enterprise Server Express Installation and Configuration Guide. The following versions of the BlackBerry Enterprise Server Express are certified for a Japanese environment: 5.0 SP1, 5.0 SP2, and 5.0 SP3. You should not install any version of the BlackBerry Enterprise Server Expressthat is not listed as being fully supported on a Japanese Windows® operating system, as this configuration has not been tested and unexpected results might occur. If you require support for a non-certified version that you installed on a Japanese Windows operating system, it is considered a supported best effort. Best effort support might require you to upgrade to a Japanese-certified version of the BlackBerry Enterprise Server Express, or you might be required to reinstall the English Windows operating system. In these and other related scenarios, Research In Motion might decide not to update the BlackBerry Enterprise Server Express for a particular issue, recommend that you not install the environment, or direct you to find a solution from a third-party developer. After the software is released, you might encounter other issues that affect Japanese users of the BlackBerry Enterprise Server Express and BlackBerry devices. Post-release issues are documented in the BlackBerry Technical Solution Center at www.blackberry.com/support. English-only environments You can use BlackBerry® devices with Japanese set as the input language with a non-certified, English-only version of the BlackBerry® Enterprise Server Express that is installed on an English Windows® operating system. However, users might encounter unexpected issues because this is an untested and non-certified configuration. A best practice is to use a Japanese-certified BlackBerry Enterprise Server Express version with devices that are set to use Japanese as the input language. If an issue is encountered and it is determined that the issue might be due to devices that are being used on a BlackBerry Enterprise Server Express not certified for Japanese, you might need to update the BlackBerry Enterprise Server Express to a Japanese-certified version. 4