IC Realtime PTZ-5323-IR Product Manual - Page 30

5 FAQ 5.1 Daily Maintenance Please clean dome cover regularly to get vivid image. Handle the cover with care. Use water to wash. Don't use cloth to clean. Use mild detergent to clean if there is too much dust. Note: The sweat from your hand may erode plating surface, your nail may scrape dome cover result in blur image. 5.2 Problems and Solutions SYMPTOM No self-diagnosis, no video signal when I connect dome to power. No self diagnosis. There is a noise Self diagnosis is ok. No video signal Self diagnosis is o.k. but I can not operate the dome. Video signal loss occurs in high speed rotation. Video signal is not successive Video is not clear. During camera switch, there is a tilt movement in the monitor. CAUSE Red LED is not on. z 24V AC does not apply to the power. Or connection is too loose. z Power off or Transformer problem. Red LED light is on z 24V AC power is low z Something wrong with power socket. Power supply is inadequate. Mechanical malfunction. Power connection is too loose. Check the circuit connection. Video switch connection is wrong or improper operation. Control circuit is not properly connected Dome address, protocol or baud rate setup is not right. Power supply is not sufficient Circuit connection is too loose. Video switch or power problem Focus is in manual mode. Dome cover is dirty. Camera power is not in the same Phase. SOLUTION z Check 24V AC power is connected or properly earthed. z Check power supply condition or check 24V transformer. z Use multimeter to check dome load. z Please contact retailer to replace power socket. Replace power socket. Need electrical engineer help. connect tightly Connect again Please refer to user's manual for cable connection information. check control cable connection. Please refer to user's manual for detailed information. Replace power socket. Connect tightly. Need electrical engineer help. Control manually. Wash dome cover When several domes are connected to one transformer, please connect the transformer output cable to the domes' same side. 23