Insignia NS-40D510NA15 User Manual (English) - Page 83

Insignia 40" LED TV Problem Solution I cannot stream Netflix movies through my Roku Streaming Stick. • Make sure that you have a Netflix unlimited streaming membership. Membership is required to instantly watch movies and TV episodes streaming from Netflix. I cannot watch all channels through my Roku Streaming Stick. • Not all channels are available in Canada. MHL-enabled device Problem Solution The mobile device does not charge when connected to the HDMI 2/MHL jack. • Make sure that the cables are securely connected. • Make sure that you are using an MHL cable. An MHL cable may be difficult to identify. It may look like a micro USB-to-HDMI cable because the cable connectors are the same, but the cable itself is thinner. The cable also may not be labeled MHL. My TV is not displaying the video or playing the audio from the connected mobile device. • Make sure that the cable is securely connected to the purple HDMI 2/MHL jack. • Make sure that the cables are securely connected. • Make sure that you are using an MHL cable. An MHL cable may be difficult to identify. It may look like a micro USB-to-HDMI cable because the cable connectors are the same, but the cable itself is thinner. The cable also may not be labeled MHL. • Make sure that the correct video input source is selected. See "Select the video input source" on page 40. • Try adjusting the picture settings on your TV. • Some Apps may not work on your TV, depending on how the App developer programmed the App. Problem Solution My TV is playing the audio from a connected device but is not displaying the video. • Make sure that the cables are securely connected. • Make sure that you are using an MHL cable. An MHL cable may be difficult to identify. It may look like a micro USB-to-HDMI cable because the cable connectors are the same, but the cable itself is thinner. The cable also may not be labeled MHL. • Try adjusting the picture settings on your TV. • Some Apps may not work on your TV, depending on how the App developer programmed the App. My TV is displaying the video from the connected device but is not playing the audio. • Make sure that the volume on your mobile device is turned up and not muted. • Make sure that the volume on your TV is turned up and not muted. • Make sure that the cables are securely connected. • Make sure that you are using an MHL cable. An MHL cable may be difficult to identify. It may look like a micro USB-to-HDMI cable because the cable connectors are the same, but the cable itself is thinner. The cable also may not be labeled MHL. • Try adjusting the audio settings on your TV. • Some Apps may not work on your TV, depending on how the App developer programmed the App. • Make sure that you do not have headphones connected. When headphones are connected, no sound comes from the TV speakers. • If you are using a home theater system, sound bar, or external speaker system, make sure it is turn on and is not muted. • If you are using a home theater system, sound bar, or external speaker system and have connected with a digital optical cable, set the Digital Audio/SPDIF option on the AUDIO menu to PCM. See the Digital Audio/SPDIF option in "Adjust sound settings" on page 55. 78 www.insigniaproducts.com