Insignia NS-SB316 User Manual English - Page 22

NS-SB316 Problem Possible Solutions I can hear sound from both my TV and my soundbar. • Turn off or mute the internal speakers of your TV. Refer to the TV's manual for instructions. My TV remote does not control my soundbar. • If you are using a universal remote control, make sure that it is programmed to your soundbar. See Programming a universal remote on page 9. • Universal remotes will only control your soundbar's volume. Use the controls on your soundbar or the remote that came with it to change the soundbar's audio source or sound mode. • Make sure that you aim your universal remote at the remote sensor on the front of your soundbar. • Make sure that you select the correct source on your universal remote. There is no sound or low volume in Bluetooth mode. • Make sure that your Bluetooth device is turned on, Bluetooth is turned on, and "NS-SB316" is selected. • Turn up the volume on your soundbar. • Turn up the volume on your Bluetooth device. • Make sure that your Bluetooth device is not muted. • Make sure that you are playing music from your Bluetooth device. • Make sure that you have selected the Bluetooth source on your soundbar. • Make sure that your soundbar is not paired to another Bluetooth device. • Make sure that your Bluetooth device is not paired to a different Bluetooth speaker. My soundbar won't connect to my Bluetooth device. • Shorten the distance between your soundbar and your Bluetooth device. • Turn your devices off, then on. Re-pair your soundbar and your Bluetooth device. • Make sure that your soundbar is not paired to another Bluetooth device. • Make sure that your soundbar and Bluetooth device are both in pairing mode. • Make sure that your Bluetooth device is not connected to any other device. • Make sure that you have selected "NS-SB316" on your Bluetooth device. My Bluetooth device keeps unpairing. • Shorten the distance between your soundbar and your Bluetooth device. • If the battery on your Bluetooth device is low, recharge the battery. "NS-SB316" does not appear on my Bluetooth device. • Shorten the distance between your soundbar and your Bluetooth device. • Put your soundbar into pairing mode, then refresh your list of Bluetooth devices. For more information, see the documentation that came with your Bluetooth device. • Make sure that your Bluetooth device is visible to other devices. For more information, see the documentation that came with your Bluetooth device. 22 www.insigniaproducts.com