Jenn-Air JDS9860CDS Use and Care - Page 30

ASSISTANCE OR SERVICE Before calling for assistance or service, please check "Troubleshooting." It may save you the cost of a service call. If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request. If you need replacement parts If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new JENN-AIR® appliance. To locate factory specified parts in your area, call us or your nearest JENN-AIR designated service center. In the U.S.A. If the problem is not due to one of the items listed in the "Troubleshooting" section... Call the dealer from whom your appliance was purchased, or call Jenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate an authorized service company. When calling, please know the purchase date and the complete model and serial number of your appliance. Be sure to retain proof of purchase to verify warranty status. If the dealer or service company cannot resolve your problem, write to: Jenn-Air Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Web address: www.jennair.com Or call: 1-800-JENNAIR (1-800-536-6247) U.S. customers using TTY for deaf, hearing impaired or speech impaired, call: 1-800-688-2080. NOTE: When writing or calling about a service problem, please include the following information: 1. Your name, address and daytime telephone number. 2. Appliance model number and serial number. 3. Name and address of your dealer or servicer. 4. A clear description of the problem you are having. 5. Proof of purchase (sales receipt). User's guides, service manuals and parts information are available from Jenn-Air Brand Home Appliances, Customer eXperience Center. Accessories To order accessories, visit our website at www.jennair.com/cookingaccessories. Stainless Steel Cleaner and Polish Wok (stainless steel models) Order Part Number AO142 Order Part Number 31462 Drying Rack All-Purpose Appliance Cleaner Order Part Number DRYINGRACK Order Part Number 31682 Magnetic Door Spacer Gas Grate and Drip Pan Cleaner Order Part Number 8010P146-60 Order Part Number 31617 Premium Broil Pan and Roasting Rack Order Part Number W10123240 www.jennair.com/broilerpan In Canada If the problem is not due to one of the items listed in the "Troubleshooting" section... Call the dealer from whom your appliance was purchased, or call Jenn-Air at 1-800-807-6777 to locate an authorized service company. When calling, please know the purchase date and the complete model and serial number of your appliance. Be sure to retain proof of purchase to verify warranty status. If the dealer or service company cannot resolve your problem, write to: Jenn-Air Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, ON L5N 0B7 Web address: www.jennair.ca Or call: 1-800-807-6777. NOTE: When writing or calling about a service problem, please include the following information: 1. Your name, address and daytime telephone number. 2. Appliance model number and serial number. 3. Name and address of your dealer or servicer. 4. A clear description of the problem you are having. 5. Proof of purchase (sales receipt). User's guides, service manuals and parts information are available from Jenn-Air Brand Home Appliances, Customer eXperience Centre. 30