Kenwood DPX505BT Instruction Manual - Page 43

supports Audio/Video Remote Control Profile AVRCP.

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Troubleshooting Bluetooth® AMAZON ALEXA Symptom The connected Bluetooth audio player cannot be controlled. "NOT SUPPORT" "NO ENTRY" "ERROR" "NO INFO"/"NO DATA" "HF ERROR XX"/ "BT ERROR" "SWITCHING NG" The Bluetooth connection between the Bluetooth device and the unit is unstable. Remedy • Check whether the connected Bluetooth audio player supports Audio/Video Remote Control Profile (AVRCP). (Refer to the instructions of your audio player.) • Disconnect and connect the Bluetooth player again. The connected phone does not support Voice Recognition feature or phonebook transfer. There is no registered device connected/found via Bluetooth. Try the operation again. If "ERROR" appears again, check if the device supports the function you have tried. Bluetooth device cannot get the contact information. Reset the unit and try the operation again. If this does not solve the problem, consult your nearest service center. The connected phones might not support phone switching feature. Delete the unused registered Bluetooth device from the unit. (Page 21) Symptom Remedy No response from Alexa after Amazon cloud was unable to analyze the voice input. the voice input. Wrong response from Alexa. Alexa misunderstood what was said or did not catch the entire request or sentence spoken. Please try again. (Page 24) "DISCONNECTED" Be sure to connect your smartphone to the unit via Bluetooth. (Page 18) Not able to connect or reconnect to Alexa mobile application. • Be sure the audio device is connected via Bluetooth. Select the audio device from [AUDIO SELECT] in [BT MODE]. (Page 21) • Perform the one-time setup process again. See "Setup for the first time" on page 23. • Turn off, then turn on the unit and try to connect again. • For iOS device, make sure ALEXA source or iPod BT source is selected. Not able to exit from "TALKING" screen after ending the call. It may take some time for the unit to exit the "TALKING" screen. Press number button 6 to return to the previous source control screen. Not able to go to "LISTENING" screen after activated Alexa. • Disconnect and connect the Bluetooth connection again. (Page 18) • Disconnect and connect the Alexa connection again. (Page 23) • Turn off the unit for about 10 seconds, then turn on the unit and try again. ENGLISH 37

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ENGLISH
37
Troubleshooting
Symptom
Remedy
Bluetooth®
The connected Bluetooth
audio player cannot be
controlled.
•
Check whether the connected Bluetooth audio player
supports Audio/Video Remote Control Profile (AVRCP).
(Refer to the instructions of your audio player.)
•
Disconnect and connect the Bluetooth player again.
“NOT SUPPORT”
The connected phone does not support Voice Recognition
feature or phonebook transfer.
“NO ENTRY”
There is no registered device connected/found via
Bluetooth.
“ERROR”
Try the operation again. If “ERROR” appears again, check
if the device supports the function you have tried.
“NO INFO”/“NO DATA”
Bluetooth device cannot get the contact information.
“HF ERROR XX”/
“BT ERROR”
Reset the unit and try the operation again. If this does not
solve the problem, consult your nearest service center.
“SWITCHING NG”
The connected phones might not support phone
switching feature.
The Bluetooth connection
between the Bluetooth
device and the unit is
unstable.
Delete the unused registered Bluetooth device from the
unit. (Page 21)
Symptom
Remedy
AMAZON ALEXA
No response from Alexa after
the voice input.
Amazon cloud was unable to analyze the voice input.
Wrong response from Alexa.
Alexa misunderstood what was said or did not catch
the entire request or sentence spoken. Please try again.
(Page 24)
“DISCONNECTED”
Be sure to connect your smartphone to the unit via
Bluetooth. (Page 18)
Not able to connect or
reconnect to Alexa mobile
application.
•
Be sure the audio device is connected via Bluetooth.
Select the audio device from
[AUDIO SELECT]
in
[BT MODE]
. (Page 21)
•
Perform the one-time setup process again. See “Setup for
the first time” on page 23.
•
Turn off, then turn on the unit and try to connect again.
•
For iOS device, make sure ALEXA source or iPod BT source
is selected.
Not able to exit from
“TALKING” screen after
ending the call.
It may take some time for the unit to exit the “TALKING”
screen. Press number button 6 to return to the previous
source control screen.
Not able to go to
“LISTENING” screen after
activated Alexa.
•
Disconnect and connect the Bluetooth connection again.
(Page 18)
•
Disconnect and connect the Alexa connection again.
(Page 23)
•
Turn off the unit for about 10 seconds, then turn on the
unit and try again.