Kenwood KDC-X597 Instruction Manual - Page 17

Troubleshooting - protect

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TROUBLESHOOTING Symptom Sound cannot be heard. "PROTECT" appears and no operations can be done. • Sound cannot be heard. • The unit does not turn on. • Information shown on the display is incorrect. The unit does not work at all. • Radio reception is poor. • Static noise while listening to the radio. "NA FILE" appears. "NO DISC" appears. "TOC ERROR" appears. "PLEASE EJECT" / "PLS EJECT" appears. Disc cannot be ejected. "READ ERROR" appears. "NO DEVICE" appears. "COPY PRO" appears. Remedy • Adjust the volume to the optimum level. • Check the cords and connections. Check to be sure the terminals of the speaker wires are insulated properly, then reset the unit. If this does not solve the problem, consult your nearest service center. Clean the connectors. (➜ 2) Reset the unit. (➜ 3) • Connect the antenna firmly. • Pull the antenna out all the way. Make sure the media contains supported audio files. (➜ 16) Insert a playable disc into the loading slot. Make sure the disc is clean and inserted properly. Reset the unit. If this does not solve the problem, consult your nearest service center. Press and hold 0 to forcibly eject the disc. Be careful not to drop the disc when it is ejected. If this does not solve the problem, reset the unit. (➜ 3) Copy the files and folders onto the USB device again. If this does not solve the problem, reset the USB device or use another USB device. Connect a USB device, and change the source to USB again. A copy-protected file is played. Symptom "NO MUSIC" appears. "NA DEVICE" appears. "USB ERROR" appears. "iPod ERROR" appears. Noise is generated. Tracks do not play back as you have intended them to play. "READING" keeps flashing. Elapsed playing time is not correct. The number of songs contained in the "SONGS" category of this unit is different from the iPod/iPhone. Correct characters are not displayed (e.g. album name). Remedy Connect a USB device that contains playable audio files. Connect a supported USB device, and check the connections. • Remove the USB device, turn the unit off, then turn it on again. • Try to connect another USB device. • Reconnect the iPod. • Reset the iPod. Skip to another track or change the disc. Playback order is determined when files are recorded. Do not use too many hierarchical levels or folders. This is caused by how the tracks are recorded. Podcast files are not counted on this unit as this unit does not support the playback of podcast files. This unit can only display uppercase letters, numbers, and a limited number of symbols. ENGLISH | 17

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17
ENGLISH
|
TROUBLESHOOTING
Symptom
Remedy
Sound cannot be heard.
• Adjust the volume to the optimum level.
• Check the cords and connections.
“PROTECT” appears and no
operations can be done.
Check to be sure the terminals of the speaker wires are
insulated properly, then reset the unit. If this does not solve
the problem, consult your nearest service center.
• Sound cannot be heard.
• The unit does not turn on.
• Information shown on the display
is incorrect.
Clean the connectors.
(
➜
2)
The unit does not work at all.
Reset the unit.
(
➜
3)
• Radio reception is poor.
• Static noise while listening to the
radio.
• Connect the antenna firmly.
• Pull the antenna out all the way.
“NA FILE” appears.
Make sure the media contains supported audio files.
(
➜
16)
“NO DISC” appears.
Insert a playable disc into the loading slot.
“TOC ERROR” appears.
Make sure the disc is clean and inserted properly.
“PLEASE EJECT” / “PLS EJECT”
appears.
Reset the unit. If this does not solve the problem, consult
your nearest service center.
Disc cannot be ejected.
Press and hold
0
to forcibly eject the disc. Be careful not
to drop the disc when it is ejected. If this does not solve the
problem, reset the unit.
(
➜
3)
“READ ERROR” appears.
Copy the files and folders onto the USB device again. If this
does not solve the problem, reset the USB device or use
another USB device.
“NO DEVICE” appears.
Connect a USB device, and change the source to USB again.
“COPY PRO” appears.
A copy-protected file is played.
Symptom
Remedy
“NO MUSIC” appears.
Connect a USB device that contains playable audio files.
“NA DEVICE” appears.
Connect a supported USB device, and check the
connections.
“USB ERROR” appears.
• Remove the USB device, turn the unit off, then turn it on
again.
• Try to connect another USB device.
“iPod ERROR” appears.
• Reconnect the iPod.
• Reset the iPod.
Noise is generated.
Skip to another track or change the disc.
Tracks do not play back as you
have intended them to play.
Playback order is determined when files are recorded.
“READING” keeps flashing.
Do not use too many hierarchical levels or folders.
Elapsed playing time is not correct.
This is caused by how the tracks are recorded.
The number of songs contained in
the “SONGS” category of this unit is
different from the iPod/iPhone.
Podcast files are not counted on this unit as this unit does
not support the playback of podcast files.
Correct characters are not
displayed (e.g. album name).
This unit can only display uppercase letters, numbers, and
a limited number of symbols.