Kenwood KMM-BT306 Instruction Manual - Page 44

supports Audio/Video Remote Control Profile AVRCP.

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Troubleshooting Bluetooth® AMAZON ALEXA Symptom Remedy Voice calling method is not successful. • Use voice calling method in a more quiet environment. • Reduce the distance from the microphone when you speak the name. • Make sure the same voice as the registered voice tag is used. Sound is being interrupted or • Reduce the distance between the unit and the Bluetooth skipped during playback of a audio player. Bluetooth audio player. • Turn off, then turn on the unit and try to connect again. • Other Bluetooth devices might be trying to connect to the unit. The connected Bluetooth audio player cannot be controlled. • Check whether the connected Bluetooth audio player supports Audio/Video Remote Control Profile (AVRCP). (Refer to the instructions of your audio player.) • Disconnect and connect the Bluetooth player again. "NOT SUPPORT" The connected phone does not support Voice Recognition feature or phonebook transfer. "NO ENTRY"/"NO PAIR" There is no registered device connected/found via Bluetooth. "ERROR" Try the operation again. If "ERROR" appears again, check if the device supports the function you have tried. "NO INFO"/"NO DATA" Bluetooth device cannot get the contact information. "HF ERROR XX"/ "BT ERROR" Reset the unit and try the operation again. If this does not solve the problem, consult your nearest service center. "SWITCHING NG" The connected phones might not support phone switching feature. The Bluetooth connection between the Bluetooth device and the unit is unstable. Delete the unused registered Bluetooth device from the unit. (Page 19) Symptom Remedy No response from Alexa after Amazon cloud was unable to analyze the voice input. the voice input. Wrong response from Alexa. Alexa misunderstood what was said or did not catch the entire request or sentence spoken. Please try again. (Page 21) "DISCONNECTED" Be sure to connect your smartphone to the unit via Bluetooth. (Page 16) Not able to connect or reconnect to Alexa mobile application. • Be sure the audio device is connected via Bluetooth. Select the audio device from [AUDIO SELECT] in [BT MODE]. (Page 19) • Perform the one-time setup process again. See "Setup for the first time" on page 21. • Turn off, then turn on the unit and try to connect again. • For iOS device, make sure ALEXA source or iPod BT source is selected. 36 ENGLISH

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36
ENGLISH
Troubleshooting
Symptom
Remedy
AMAZON ALEXA
No response from Alexa after
the voice input.
Amazon cloud was unable to analyze the voice input.
Wrong response from Alexa.
Alexa misunderstood what was said or did not catch
the entire request or sentence spoken. Please try again.
(Page 21)
“DISCONNECTED”
Be sure to connect your smartphone to the unit via
Bluetooth. (Page 16)
Not able to connect or
reconnect to Alexa mobile
application.
•
Be sure the audio device is connected via Bluetooth.
Select the audio device from
[AUDIO SELECT]
in
[BT
MODE]
. (Page 19)
•
Perform the one-time setup process again. See “Setup for
the first time” on page 21.
•
Turn off, then turn on the unit and try to connect again.
•
For iOS device, make sure ALEXA source or iPod BT source
is selected.
Symptom
Remedy
Bluetooth®
Voice calling method is not
successful.
•
Use voice calling method in a more quiet environment.
•
Reduce the distance from the microphone when you
speak the name.
•
Make sure the same voice as the registered voice tag is
used.
Sound is being interrupted or
skipped during playback of a
Bluetooth audio player.
•
Reduce the distance between the unit and the Bluetooth
audio player.
•
Turn off, then turn on the unit and try to connect again.
•
Other Bluetooth devices might be trying to connect to the
unit.
The connected Bluetooth
audio player cannot be
controlled.
•
Check whether the connected Bluetooth audio player
supports Audio/Video Remote Control Profile (AVRCP).
(Refer to the instructions of your audio player.)
•
Disconnect and connect the Bluetooth player again.
“NOT SUPPORT”
The connected phone does not support Voice Recognition
feature or phonebook transfer.
“NO ENTRY”/“NO PAIR”
There is no registered device connected/found via
Bluetooth.
“ERROR”
Try the operation again. If “ERROR” appears again, check
if the device supports the function you have tried.
“NO INFO”/“NO DATA”
Bluetooth device cannot get the contact information.
“HF ERROR XX”/
“BT ERROR”
Reset the unit and try the operation again. If this does not
solve the problem, consult your nearest service center.
“SWITCHING NG”
The connected phones might not support phone
switching feature.
The Bluetooth connection
between the Bluetooth
device and the unit is
unstable.
Delete the unused registered Bluetooth device from the
unit. (Page 19)