Kenwood KMR-D375BT Instruction Manual - Page 41

Connected via Bluetooth: The Bluetooth is disconnected.

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TROUBLESHOOTING Symptom Remedy "DISCONNECTED" USB is disconnected from the head unit. Please make sure the device is connected properly through USB. Spotify "CONNECTING" • Connected via USB input terminal: The device is connecting to the head unit. Please wait. • Connected via Bluetooth: The Bluetooth is disconnected. Please check Bluetooth connection and make sure both the device and unit are paired and connected. "CHECK APP" The Spotify application is not connected properly or user is not login. End the Spotify application and restart. Then, log in to your Spotify account. "CH LOCKED LOCK CODE?" The selected channel is locked. Enter the correct pass code to unlock. (Page 16) "CHAN UNSUB" The selected channel is unsubscribed. Call 1-866-635-2349 in the U.S.A. or 1-877-438-9677 in Canada to subscribe. (Page 14) SiriusXM® Radio "CH UNAVAIL" The selected channel is unavailable. For more information about the SiriusXM channel lineup, visit . "CHECK ANTENNA" Check that the antenna and its connection are in good condition. "CHECK TUNER" Make sure the SiriusXM Vehicle Tuner is connected to the unit. "NO SIGNAL" Make sure the antenna is mounted outside the vehicle. "SUBSCRIPTION UPDATED - PRESS ENTER TO CONTINUE." Your subscription is updated. Press the volume knob to continue. Symptom Remedy SiriusXM® Radio "CODE ERROR" Make sure you have entered the correct pass code. (Page 16) "NO CONTENT" There is insufficient content to start TuneScan. "SCAN CANCEL" TuneScan has been aborted. No Bluetooth device is detected. • Search from the Bluetooth device again. • Reset the unit. (Page 3) Pairing cannot be made. • Make sure you have entered the same PIN code to both the unit and Bluetooth device. • Delete pairing information from both the unit and the Bluetooth device, then perform pairing again. (Page 17) Echo or noise is heard during a phone conversation. • Adjust the microphone unit's position. (Page 17) • Check the [ECHO CANCEL] setting. (Page 19) Bluetooth® Phone sound quality is poor. • Reduce the distance between the unit and the Bluetooth device. • Move the car to a place where you can get a better signal reception. Voice calling method is not successful. • Use voice calling method in a more quiet environment. • Reduce the distance from the microphone when you speak the name. • Make sure the same voice as the registered voice tag is used. Sound is being interrupted or skipped during playback of a Bluetooth audio player. • Reduce the distance between the unit and the Bluetooth audio player. • Turn off, then turn on the unit and try to connect again. • Other Bluetooth devices might be trying to connect to the unit. ENGLISH 37

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ENGLISH
37
TROUBLESHOOTING
Symptom
Remedy
SiriusXM® Radio
“CODE ERROR”
Make sure you have entered the correct pass code.
(Page 16)
“NO CONTENT”
There is insufficient content to start TuneScan.
“SCAN CANCEL”
TuneScan has been aborted.
Bluetooth®
No Bluetooth device is
detected.
•
Search from the Bluetooth device again.
• Reset the unit. (Page 3)
Pairing cannot be made.
•
Make sure you have entered the same PIN code to both
the unit and Bluetooth device.
•
Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. (Page 17)
Echo or noise is
heard during a phone
conversation.
•
Adjust the microphone unit’s position. (Page 17)
• Check the
[ECHO CANCEL]
setting. (Page 19)
Phone sound quality is
poor.
•
Reduce the distance between the unit and the Bluetooth
device.
•
Move the car to a place where you can get a better signal
reception.
Voice calling method is not
successful.
•
Use voice calling method in a more quiet environment.
•
Reduce the distance from the microphone when you speak
the name.
•
Make sure the same voice as the registered voice tag is
used.
Sound is being interrupted
or skipped during playback
of a Bluetooth audio player.
•
Reduce the distance between the unit and the Bluetooth
audio player.
•
Turn off, then turn on the unit and try to connect again.
•
Other Bluetooth devices might be trying to connect to the
unit.
Symptom
Remedy
Spotify
“DISCONNECTED”
USB is disconnected from the head unit. Please make sure
the device is connected properly through USB.
“CONNECTING”
•
Connected via USB input terminal: The device is connecting
to the head unit. Please wait.
•
Connected via Bluetooth: The Bluetooth is disconnected.
Please check Bluetooth connection and make sure both the
device and unit are paired and connected.
“CHECK APP”
The Spotify application is not connected properly or user is
not login. End the Spotify application and restart. Then, log
in to your Spotify account.
SiriusXM® Radio
“CH LOCKED LOCK
CODE?”
The selected channel is locked. Enter the correct pass code to
unlock. (Page 16)
“CHAN UNSUB”
The selected channel is unsubscribed.
Call 1-866-635-2349 in the U.S.A. or 1-877-438-9677 in
Canada to subscribe. (Page 14)
“CH UNAVAIL”
The selected channel is unavailable. For more
information about the SiriusXM channel lineup, visit
<www.siriusxm.com>.
“CHECK ANTENNA”
Check that the antenna and its connection are in good
condition.
“CHECK TUNER”
Make sure the SiriusXM Vehicle Tuner is connected to the
unit.
“NO SIGNAL”
Make sure the antenna is mounted outside the vehicle.
“SUBSCRIPTION UPDATED
– PRESS ENTER TO
CONTINUE.”
Your subscription is updated. Press the volume knob to
continue.