Kodak I1310 User Manual - Page 37

5 Troubleshooting Contents Problem solving Problem solving 5-1 LED error codes 5-3 Contacting Service 5-4 Occasionally you may encounter a situation with your scanner where it may not function properly. Use the chart below as a guide to check possible solutions to help you resolve the situation before calling Technical Support. Problem Documents are jamming or multiple documents are feeding Possible Solution Make sure that: • the side guides are adjusted for the width of the documents you are scanning. • the output tray is adjusted for the length of the documents you are scanning. • all documents meet the specifications for size, weight and type as outlined in Appendix A, Specifications. • the scanner and tires are clean. • the spring on the pre-separation module is adjusted to the proper tension. See the procedures in Chapter 4, Maintenance. • the feed module and pre-separation module is installed properly and securely in place. See the procedures in Chapter 4, Maintenance. To remove a document jam: IMPORTANT: Be sure the input tray is up before opening the cover. Do not pull the jammed document out of the scanner; open the scanner cover first. • Open the scanner cover. Scanner will not scan/feed documents • Remove any jammed document(s) from inside the scanner. • Close the scanner cover and resume scanning. Make sure that: • the power cord is plugged securely into the back of scanner and the wall outlet. • the power supply, green LED is lit. • the power switch is on. • the wall outlet is not defective (call a licensed electrician). • the PC was restarted after installing the software. • document(s) is making contact with the feed rollers. If you are feeding a stack of documents (more than 40) in the upright position, and the transport will not start, it may be necessary to shingle the bottom documents so the feed rollers can grasp the first document and start the feeding process, or use the tilt button to rotate the scanner in the downward position. A-61560 January 2010 5-1