Kodak Kodak Printer Dock plus User Guide - Page 45

printer dock plus; however, other manufacturers' card readers are, not supported. - printer dock plus troubleshooting

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Troubleshooting If... Nothing happens when you try to print (from a Kodak card reader) Try the following NOTE: The Kodak EasyShare printer dock plus is compatible with the Kodak 8-in-1 card reader and the Kodak 6-in-1 card reader (each sold separately). Other Kodak USB card readers may work with the printer dock plus; however, other manufacturers' card readers are not supported. ■ Check the USB connections from the card reader to the printer dock (page 14). ■ Re-establish the connection: disconnect, then reconnect the USB cable from the card reader to the printer dock. ■ Make sure a memory card is inserted and that there is at least one picture on the memory card. Nothing happens ■ Check the USB connections from the PictBridge compatible when you try to device to the printer dock (page 15). print (from a ■ Re-establish the connection: disconnect, then reconnect the PictBridge USB cable from the PictBridge compatible device to the printer compatible device) dock. ■ Make sure there is at least one picture in the PictBridge compatible device's internal memory or memory card. Nothing happens when you try to print (from the computer) ■ Check the USB connections from the printer dock to the computer (page 25). ■ The computer may be transferring pictures. Wait a few seconds, then try to again. ■ Access the printer menu for your system. Remove check marks next to Pause Printing and Offline, if checked. ■ Close unnecessary software applications. Disconnect then reconnect the USB cable from the printer dock to the computer (page 25). ■ Make sure Kodak EasyShare software is installed (page 22). Install if necessary. If you choose Custom installation, make sure to install the printer driver. ■ Uninstall, then reinstall Kodak EasyShare software (page 22). ■ Make sure your computer meets the minimum system requirements (page 22). Upgrade your system if necessary www.kodak.com/go/support 39

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Troubleshooting
www.kodak.com/go/support
39
Nothing happens
when you try to
print (from a
Kodak card
reader)
NOTE: The Kodak EasyShare printer dock plus is compatible with the
Kodak 8-in-1 card reader and the Kodak 6-in-1 card reader (each
sold separately). Other Kodak USB card readers may work with the
printer dock plus; however, other manufacturers’ card readers are
not supported.
■
Check the USB connections from the card reader to the printer
dock (
page 14
).
■
Re-establish the connection: disconnect, then reconnect the
USB cable from the card reader to the printer dock.
■
Make sure a memory card is inserted and that there is at least
one picture on the memory card.
Nothing happens
when you try to
print (from a
PictBridge
compatible device)
■
Check the USB connections from the PictBridge compatible
device to the printer dock (
page 15
).
■
Re-establish the connection: disconnect, then reconnect the
USB cable from the PictBridge compatible device to the printer
dock.
■
Make sure there is at least one picture in the PictBridge
compatible device’s internal memory or memory card.
Nothing happens
when you try to
print (from the
computer)
■
Check the USB connections from the printer dock to the
computer (
page 25
).
■
The computer may be transferring pictures. Wait a few
seconds, then try to again.
■
Access the printer menu for your system. Remove check marks
next to Pause Printing and Offline, if checked.
■
Close unnecessary software applications. Disconnect then
reconnect the USB cable from the printer dock to the
computer (
page 25
).
■
Make sure Kodak EasyShare software is installed (
page 22
).
Install if necessary. If you choose Custom installation, make
sure to install the printer driver.
■
Uninstall, then reinstall Kodak EasyShare software (
page 22
).
■
Make sure your computer meets the minimum system
requirements (
page 22
). Upgrade your system if necessary
If...
Try the following