Kodak SV-1011 User Manual - Page 35

Troubleshooting and support, Picture frame problems, Picture frame/computer communications

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6 Troubleshooting and support For step-by-step product support, visit www.kodak.com/go/digitalframesupport and select Interactive Troubleshooting & Repairs. Picture frame problems If... Frame does not turn on. Remote control does not function. Frame does not recognize memory card. Frame freezes up. Try one or more of the following ■ Make sure the power cable is securely connected (page 4). ■ Make sure you are using the power cable that was included with your frame. ■ Make sure the power switch on the frame is On (page 6). ■ Check the battery in the remote. ■ Make sure the power switch on the frame is On (page 6). ■ Purchase a certified SD/MMC card. ■ Insert a card into the slot, then push to seat (page 5). ■ Use a pen or other slim object to press the recessed reset button on the back of the frame (page ii). Picture frame/computer communications If... Try one or more of the following Cannot copy pictures to my computer. Cannot see my frame as a removable drive. ■ Make sure your computer is on. ■ Make sure the USB cable is securely connected (page 10). ■ Make sure the power switch on the frame is On (page 6). www.kodak.com/go/support 28

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www.kodak.com/go/support
28
6
Troubleshooting and support
For step-by-step product support, visit
www.kodak.com/go/digitalframesupport
and
select Interactive Troubleshooting & Repairs.
Picture frame problems
Picture frame/computer communications
If...
Try one or more of the following
Frame does not
turn on.
■
Make sure the power cable is securely connected (
page 4
).
■
Make sure you are using the power cable that was included with
your frame.
■
Make sure the power switch on the frame is On (
page 6
).
Remote control does
not function.
■
Check the battery in the remote.
■
Make sure the power switch on the frame is On (
page 6
).
Frame does not
recognize memory
card.
■
Purchase a certified SD/MMC card.
■
Insert a card into the slot, then push to seat (
page 5
).
Frame freezes up.
■
Use a pen or other slim object to press the recessed reset button
on the back of the frame (
page ii
).
If...
Try one or more of the following
Cannot copy pictures to my
computer.
■
Make sure your computer is on.
■
Make sure the USB cable is securely connected (
page 10
).
■
Make sure the power switch on the frame is On (
page 6
).
Cannot see my frame as a
removable drive.