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Cannot receive data - service manual

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Fax/Scan function troubleshooting 11 11.2 11.2.1 Cannot receive data When data reception fails, refer to the following table for corrective action. If the action also fails to enable successful reception, contact your service representative. 2 Note When reception fails, an TX result report is output. For details, refer to "TX Result report" on page 7-10. (If the TX result report setting is arranged so that a TX result report is printed out) For details on error messages, refer to "Displaying an error message" on page 11-6. For troubleshooting involving misfeeding of the original, poor display quality, and toner run-down, refer to the User's Guide [Copy Operations]. G3 Fax Symptom Cannot receive data Does not print out received data Checkpoint Is paper supplied in place? Is paper misfeed? Is the toner run down? Is the receiving mode set to manual reception? Is the phone line correctly connected? Is [Closed Network RX] enabled? Is the F-coded SUB address sent from the sender correct? Is the PC-Fax RX function specified? Is TSI RX distribution is specified? Is the Memory RX function specified? Action When the paper supply icon is lit, it indicates that the paper tray is empty and received documents are stored in the memory. Replenish paper. For details on the paper supply procedure, refer to the User's Guide [Copy Operations]. When paper misfeeding is occuring, received documents are stored in the memory. Remove paper that has been stuck. For details on removing stuck paper, refer to the User's Guide [Copy Operations]. If all toner has been used up, document reception is not possible. Promptly replace the toner cartridge. For details on replacing the toner cartridge, refer to the User's Guide [Copy Operations]. When [Receive Mode] in the Utility screen is set to [Manual RX], manual receiving operation is necessary. Refer to "Manual RX (phone only)" on page 5-3, perform operations for receiving data. Isn't the phone line disconnected? Check the phone line connection and connect it if it is disconnected. If [Closed Network RX] is enabled, the machine only receives faxes from specified senders. Contact your network administrator. When a confidential user box or relay user box is set up and a wrong SUB address is received, a communication error occurs and data reception may fail. Contact the sender to check the setting of the SUB address. Check to see if any PC-Fax RX user box stores the received data. Check to see if any TSI RX user box stores the received data. If the Memory RX function is specified, perform the following steps to print out the received document: 1. Touch [User Box]. 2. Touch [Use Document]. 3. Touch [System]. 4. Touch [Memory RX User Box], and then click [OK]. 5. If a user box password has been specified, enter the password, then [OK]. 6. Select the document to be printed, and then touch [Print]. Another solution is to specify [OFF] for [Memory RX Setting]. 501/421/361 11-4

Section	Page
Introduction	2
To check on the function you want to use	3
Understanding general operation flow	3
Using menu trees	4
Contents	5
About this manual	18
Contents	18
Functions covered in this manual	19
Network Scan functions	19
G3 fax function	19
Network Fax function	19
Representation of product name	19
Explanation of manual conventions	20
User’s Guides	22
Printed manual	22
User’s Guide CD manuals	22
1 Before using Network Scan/Fax/Network Fax functions	24
1.1 Information before saving documents	24
1.1.1 Transmission functions	24
Function type	24
Precautions for using fax function (G3)	24
Precautions for using network fax	24
Precautions for using Internet fax	24
Precautions for using IP Address Fax	25
1.1.2 User authentication	25
Machine authentication	25
External server authentication	26
Account track	26
1.1.3 Limitation on file name	27
1.2 Overview	28
1.2.1 Available Network Scan functions	28
Scan to E-Mail	28
FTP TX	28
SMB TX	29
Save in User Box	29
WebDAV TX	30
Web Service	30
1.2.2 Available Fax functions	31
G3 fax transmission/reception	31
Polling	31
1.2.3 Available Network Fax functions	32
Internet Fax	32
IP Address Fax	32
2 Control panel/touch panel	34
2.1 Control panel	34
2.2 Touch panel	36
2.2.1 Screen layout	36
Icons on the touch panel	36
2.2.2 Display with/without optional settings	37
Without fax kit	37
With fax kit	37
2.2.3 Display and operation of the left panel	38
Job List	38
Job List - Delete	39
Job List - Job Details	39
Check Job - Check Job Settings	43
Check Job - Check Job Settings - Destination Settings	44
Check Job - Check Job Settings - Scan Settings	44
Check Job - Check Job Settings - Original Settings	44
Check Job - Check Job Settings - Communication Settings	45
Check Job - Check Job Settings - Check E-Mail Settings	45
3 Registration of basic information	47
3.1 To begin operation	47
3.1.1 Required environment and equipment	47
3.1.2 Network connection and settings	47
Network connection	47
Network settings	47
Specifying the E-Mail address of the machine	48
3.1.3 Connecting a modular cable	48
3.2 Address Registration	49
3.2.1 Address Book	49
3.2.2 Group	49
3.3 Optional settings	50
Fax/Scan programs	50
Setting display contents	50
3.4 Using Web services	51
3.4.1 Settings required for using Web services	51
3.4.2 Installing the driver of this machine on the computer	51
Pre-installation checking	51
Installation procedure	52
4 Transmitting data	55
4.1 Operation flow	55
4.1.1 Scan/Network fax	55
4.1.2 Fax (G3)	57
4.1.3 Recalling a program	59
4.1.4 Broadcasting	62
4.2 Using Advanced Preview	64
4.2.1 Preview screen	64
Preview - View Pages	64
Preview - View Pages - Change Setting	65
Preview - View Status	65
4.2.2 Sending using Advanced Preview	66
4.3 Menu tree in Fax/Scan mode	68
Address Book tab	68
Direct Input tab	68
Job History tab	69
Address Search tab	70
Off-Hook tab	70
Scan Settings	70
Original Settings	72
Communication Settings	73
4.4 Initial screen for fax/scan operations	75
4.4.1 Screen layout	75
4.4.2 Address Book	76
Group	76
Search - Address Type	76
Search - Index	77
Search - Detail Search	77
Detail Search - Search Option	78
4.4.3 Direct Input	78
4.4.4 Direct Input - Fax	79
4.4.5 Direct Input - E-Mail	80
4.4.6 Direct Input - User Box	80
4.4.7 Direct Input - Internet Fax	80
RX Ability (Destination)	81
4.4.8 Direct Input - IP Address Fax	81
4.4.9 Direct Input - PC (SMB)	82
Host Name	82
File Path	82
User Name	82
Password	82
Reference	82
Next Destination	82
4.4.10 Direct Input - FTP	83
Host Name	83
File Path	83
User Name	83
Password	83
Detailed Settings	84
Next Destination	84
4.4.11 Direct Input - WebDAV	84
Host Name	84
File Path	84
User Name	84
Password	84
Detailed Settings	85
Next Destination	85
4.4.12 Direct Input - Web Service	85
Search	86
4.4.13 Job History (G3)	86
4.4.14 Address Search - Search	86
4.4.15 Address Search - Advanced Search	86
Name	87
E-Mail Addr.	87
Fax Number	87
Last Name	87
First Name	87
City	87
Company Name	87
Department	87
OR/AND/STARTS WITH/ENDS WITH	87
4.4.16 Off-Hook (G3)	88
Manual transmission	88
4.5 Scan Settings	89
4.5.1 Basic - Original Type	89
Text	89
Text/Photo	89
Photo	89
Dot Matrix Original	89
4.5.2 Basic - Simplex/Duplex	89
1-Sided	89
2-Sided	89
Cover + 2-Sided	89
4.5.3 Basic - Resolution	90
4.5.4 File Type	90
File Type	90
Scan Settings	91
Encryption - Encryption Level, Password, Document Permissions, and Detail Settings	91
Encryption - Password	91
Encryption - Document Permissions	91
Encryption - Detail Settings - Printing Allowed/Enable copying of text, images and other content	92
Encryption - Detail Settings - Changes Allowed	93
Stamp Composition	94
4.5.5 Scan Settings - Density	94
4.5.6 Scan Settings - Separate Scan	95
4.5.7 Background Removal	95
4.5.8 Erase - Frame Erase	96
4.5.9 Book Scan - Book Copy	96
Book Spread	96
Separation	96
Front Cover	97
Front + Back Covers	97
Book Erase - Frame Erase	97
Binding Position	97
4.5.10 Application - Scan Size	98
Standard	98
Custom Size	98
4.5.11 Application - Annotation	99
Selecting an annotation user box	99
4.5.12 Application - Stamp/Composition - Date/Time	99
Date Format	99
Time Format	99
Pages	99
Text Size	100
Print Position - Print Position	100
Print Position - Fine-Tune - Adjust Position	100
4.5.13 Application - Stamp/Composition - Page Number	101
Starting Page Number	101
Starting Chapter Number	101
Page Number Type	101
Text Size	101
Print Position - Print Position	102
Print Position - Fine-Tune - Adjust Position	102
4.5.14 Application - Stamp/Composition - Stamp	102
Stamp Type/Preset Stamps	102
Pages	103
Text Size	103
Print Position - Print Position	103
Print Position - Fine-Tune - Adjust Position	103
4.5.15 Application - Stamp/Composition - Header/Footer	104
Recall Header/Footer	104
Check/Change Temporarily	104
Check/Change Temporarily - Header Settings/Footer Settings	105
Check/Change Temporarily - Header Settings/Footer Settings - Text	105
Check/Change Temporarily - Header Settings/Footer Settings - Date/Time	105
Check/Change Temporarily - Header Settings/Footer Settings - Other	106
Check/Change Temporarily - Pages	106
Check/Change Temporarily - Text Size	106
Check/Change Temporarily - Print Position	106
4.5.16 Application - Send & Print	107
Send & Print	107
Copies	107
Simplex/Duplex	107
Staple	107
Staple - Position Setting	107
4.5.17 Application - TX Stamp (G3/IP/I-FAX)	108
TX Stamp	108
Printing a TX stamp	108
4.5.18 Neg./Pos. Reverse	109
To enable [Neg./Pos. Reverse]	109
4.5.19 Document Name (E-Mail/User Box/SMB/FTP/WebDAV/I-FAX)	109
4.6 Original Settings	110
4.6.1 Special Original - Mixed Original	110
4.6.2 Special Original - Z-Folded Original	110
4.6.3 Special Original - Long Original	110
4.6.4 Direction Settings - Original Direction	110
4.6.5 Direction Settings - Binding Position	111
4.7 Communication Settings	112
4.7.1 Line Settings (G3)	112
Overseas TX	112
ECM OFF	112
V. 34 OFF	113
Check Dest. & Send	113
Select Line	113
4.7.2 E-Mail Settings (E-Mail/I-FAX)	114
About E-Mail settings	114
Document Name	114
Subject	114
From	115
Body	115
4.7.3 URL Notification Setting (User Box/FTP/SMB/WebDAV)	116
URL notification	116
Detail Search	116
Direct Input	116
4.7.4 Communication Method Settings (G3)	117
Timer TX	117
Polling RX - Normal	118
Polling RX - Bulletin	118
F-Code TX	119
Password TX	119
Polling TX - Normal	120
Polling TX - Bulletin	120
4.7.5 E-Mail Encryption (E-Mail)	121
4.7.6 Digital Signature (E-Mail)	121
4.7.7 Fax Header Settings (G3/IP/I-FAX)	122
4.8 Redialing (G3/IP)	123
4.8.1 Redial	123
4.8.2 Manual redialing	123
4.8.3 Fax Retransmit (G3)	124
5 Receiving data (G3/IP/I-FAX)	126
5.1 Receiving data (G3: When the external phone is not connect)	126
5.1.1 Auto RX (fax only)	126
5.2 Receiving data (G3: When the external phone is connect)	127
5.2.1 Manual RX (phone only)	127
5.3 Receiving data (I-FAX)	128
Automatic reception	128
Manual reception	128
5.4 Receiving data (IP)	129
5.5 In-memory proxy reception	130
5.5.1 In-memory proxy reception	130
5.5.2 Forwarding jobs stored in the memory (G3)	130
5.6 Recording data upon reception	131
5.6.1 To output in reduced printing	131
5.6.2 To output in reduced printing according to the paper size	131
Step 1: Selecting the optimal paper size	132
Step 2: Selecting paper for actual printing	132
Printing limitations	134
5.6.3 To output in full size	135
5.6.4 Recording method for received data	136
5.7 Reception information	137
Printed inside the original	137
Printed outside the original	137
6 Useful functions (G3/IP/I-FAX)	139
6.1 Memory RX (G3/IP/I-FAX)	139
6.2 PC-FAX reception (G3)	140
6.3 TSI distribution (G3)	141
6.4 Confidential communication (G3)	142
Settings necessary for confidential reception	142
Performing confidential reception	142
Performing confidential transmission	142
6.5 Relay distribution (G3)	143
6.5.1 Relay distribution	143
6.5.2 To enable relay distribution	143
6.5.3 Transmitting faxes to a relay distribution station	144
6.6 Polling TX/RX (G3)	145
6.6.1 Polling TX	145
6.6.2 Polling RX	145
6.7 Bulletin (G3)	146
6.8 Sending/receiving data using extension lines (G3)	147
6.9 Forwarding fax (G3)	148
7 Explanation of reports/lists	150
7.1 Types of reports/lists	150
7.1.1 Reports	150
7.1.2 List	151
7.2 Common lists	152
7.2.1 Address Book List	152
To print it out	152
Output example	153
Items to be printed out	153
7.2.2 Group List	154
To print it out	154
Output example	154
Items to be printed out	155
7.2.3 Program List	155
Output example	156
Items to be printed out	156
7.3 Reports/lists common to G3/IP/I-FAX	157
7.3.1 Activity report	157
Output example	157
Items to be printed out	157
7.3.2 TX Result report	158
7.3.3 Broadcasting TX report	159
7.3.4 Job Settings List	159
To print it out	159
Fax settings list	160
Relay list	161
RX user box by sender (TSI)	161
List of confidential and bulletin user boxes	162
7.4 Reports output in G3 Fax operations	163
7.4.1 Polling TX report	163
7.4.2 Polling RX report	163
7.4.3 Sequential polling RX report	163
7.4.4 TX reservation report	164
7.4.5 Polling TX reservation report	164
7.4.6 Broadcasting TX reservation report	164
7.4.7 One-destination polling RX reservation report	165
7.4.8 Sequential polling RX reservation report	165
7.4.9 Confidential RX report	165
7.4.10 Bulletin TX report	166
7.4.11 Relay report	166
7.4.12 Relay request filing report	166
7.4.13 PC-FAX TX error report	167
7.5 Reports output in Internet fax operations	168
7.5.1 Network fax RX error report	168
7.5.2 Print MDN Message	168
7.5.3 Print DSN Message	168
7.5.4 Print E-mail Message Body	169
7.5.5 E-Mail Subject/Text List	170
To print it out	170
Output example	170
7.6 Reports output in IP operations	171
7.6.1 Network fax RX error report	171
8 User mode settings	173
8.1 Menu trees in User mode	173
8.1.1 One-Touch/User Box Registration	173
8.1.2 User Settings	176
8.1.3 Recall Scan/Fax Program	177
8.2 One-Touch/User Box Registration	178
8.2.1 Displaying the One-Touch/User Box Registration screen	178
8.2.2 Address Book - E-Mail	178
No.	179
Name	179
E-Mail Address	179
Index	180
Icon	180
8.2.3 Address Book - User Box	181
No.	181
Name	181
User Box	182
Index	182
Icon	182
8.2.4 Address Book - Fax	183
No.	183
Name	184
Fax Number	184
Line Settings	185
Index	186
Icon	186
8.2.5 Address Book - PC (SMB)	187
No.	188
Name	188
User ID	188
Password	188
Host Address	188
File Path	189
Reference	189
Index	189
Icon	189
8.2.6 Address Book - FTP	190
No.	191
Name	191
Host Address	191
File Path	191
User ID	191
Password	192
anonymous	192
PASV	192
Proxy	192
Port Number	192
Index	192
Icon	192
8.2.7 Address Book - WebDAV	193
No.	194
Name	194
User ID	194
Password	194
Host Address	194
File Path	195
Proxy	195
SSL Settings	195
Port Number	195
Index	195
Icon	195
8.2.8 Address Book - IP Address Fax	196
No.	197
Name	197
IP Address	197
Port Number	197
Index	198
Icon	198
8.2.9 Address Book - Internet Fax	199
No.	199
Name	200
E-Mail Address	200
RX Ability (Destination)	200
Index	200
Icon	201
8.2.10 Group	201
Name	201
Select Group	202
Icon	202
Check Program Settings	202
8.2.11 E-Mail Settings - E-Mail Subject (E-Mail/I-FAX)	203
Subject	203
8.2.12 E-Mail Settings - E-Mail Body (E-Mail/I-FAX)	204
Body	204
8.2.13 Scan/Fax Program	205
Register Scan/Fax Program	205
Register Program - Name	205
Register Program - Address	205
Register Program - URL Notif. Destination	206
Check Program Settings	206
Check Program Settings - Check Address	207
Check Program Settings - Check Scan Settings	207
Check Program Settings - Check Original Settings	207
Check Program Settings - Communication Settings	208
Check Program Settings - Check E-Mail Settings	208
Check Program Settings - Check URL Notif. Destination	208
Check Program Settings - RX Ability (Destination)	209
Delete	209
8.2.14 Create User Box - Confidential User Box (G3)	209
8.2.15 Create User Box - Bulletin Board User Box (G3)	209
8.2.16 Create User Box - Relay User Box (G3)	209
8.2.17 Limiting Access to Destinations - Apply Levels/Groups to Destinations	210
Address Book	210
Group	210
Program	211
8.3 User Settings	212
8.3.1 Displaying the User Settings screen	212
8.3.2 Custom Display Settings - Scan/Fax Settings	212
Default Tab	212
Program Default	213
Address Book Index Default	213
Shortcut Key 1/Shortcut Key 2	213
Default Address Book	214
Default Address Type	214
8.3.3 Custom Display Settings - FAX Active Screen (G3/IP/I-FAX)	214
TX Display	214
RX Display	215
8.3.4 Custom Display Settings - Search Option Settings (E-Mail/Box/SMB/FTP/WebDAV/G3/IP/I-FAX)	215
8.3.5 Scan/Fax Settings	216
Black Compression Level	216
Default Scan/Fax Settings	216
Default Enlarge Display Settings	217
9 Administrator mode settings	219
9.1 First specify these settings	219
9.1.1 E-Mail	219
Administrator’s E-Mail address	219
TCP/IP setting	219
E-Mail TX (SMTP)	219
9.1.2 User boxes	219
Create User Box	219
9.1.3 SMB TX	219
TCP/IP setting	219
SMB Client Setting	219
9.1.4 FTP TX	219
TCP/IP setting	219
FTP Settings	219
9.1.5 G3 FAX	220
Header Information	220

Match case Limit results 1 per page

501/421/361

11-4

Fax/Scan function troubleshooting

11.2

Cannot receive data

When data reception fails, refer to the following table for corrective action. If the action also fails to enable

successful reception, contact your service representative.

Note

When reception fails, an TX result report is output. For details, refer to

"TX Result report" on

page 7-10

. (If the TX result report setting is arranged so that a TX result report is printed out)

For details on error messages, refer to

"Displaying an error message" on page 11-6

For troubleshooting involving misfeeding of the original, poor display quality, and toner run-down, refer

to the User’s Guide [Copy Operations].

11.2.1

G3 Fax

Symptom

Checkpoint

Action

Cannot receive

data

Is paper supplied in

place?

When the paper supply icon is lit, it indicates that the paper tray is

empty and received documents are stored in the memory. Replenish

paper.

For details on the paper supply procedure, refer to the User’s Guide

[Copy Operations].

Is paper misfeed?

When paper misfeeding is occuring, received documents are stored in

the memory.

Remove paper that has been stuck.

For details on removing stuck paper, refer to the User’s Guide [Copy

Operations].

Is the toner run down?

If all toner has been used up, document reception is not possible.

Promptly replace the toner cartridge.

For details on replacing the toner cartridge, refer to the User’s Guide

[Copy Operations].

Is the receiving mode

set to manual recep-

tion?

When [Receive Mode] in the Utility screen is set to [Manual RX], man-

ual receiving operation is necessary. Refer to

"Manual RX (phone on-

ly)" on page 5-3

, perform operations for receiving data.

Is the phone line cor-

rectly connected?

Isn’t the phone line disconnected?

Check the phone line connection and connect it if it is disconnected.

Is [Closed Network RX]

enabled?

If [Closed Network RX] is enabled, the machine only receives faxes

from specified senders.

Contact your network administrator.

Is the F-coded SUB ad-

dress sent from the

sender correct?

When a confidential user box or relay user box is set up and a wrong

SUB address is received, a communication error occurs and data re-

ception may fail. Contact the sender to check the setting of the SUB

address.

Does not print

out received

data

Is the PC-Fax RX func-

tion specified?

Check to see if any PC-Fax RX user box stores the received data.

Is TSI RX distribution is

specified?

Check to see if any TSI RX user box stores the received data.

Is the Memory RX func-

tion specified?

If the Memory RX function is specified, perform the following steps to

print out the received document:

1. Touch [User Box].

2. Touch [Use Document].

3. Touch [System].

4. Touch [Memory RX User Box], and then click [OK].

5. If a user box password has been specified, enter the password, then

[OK].

6. Select the document to be printed, and then touch [Print].

Another solution is to specify [OFF] for [Memory RX Setting].