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G3 Fax Error Code, Transmission system error code, Reception system error code

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12.3 Error messages displayed 12 12.3.3 G3 Fax Error Code If the machine encounters a problem while sending or receiving a G3 fax, an error dialog will appear and error codes will be displayed in Txx/Rxx format. Take corrective actions by referring to the table below. Transmission system error code Code T00 T05 T08 T18 T28 T32 T42 T43 T48 T58 T60 T61 T62 T80 T81 T82 T85 T89 T95 T97 T98 T99 Corrective Actions • Check to see if the destination is correct. • Check the state of the recipient. Check the state of the recipient. Check the line status. Check the state of the recipient. Check the state of the recipient. Check the line status. Check the line status. Check the line status. • Check to see if the destination is correct. • Check that the fax number registered with the recipient is correct. The document to be sent by polling is not registered in the sender's machine. Ask the sender to set the document. Register the document that is sent to the recipient by polling. Check whether the document to be sent by polling from the bulletin board is registered. Inform the recipient of the correct bulletin board number. Check the line status. Check the line status. • Check to see if the destination is correct. • Check the state of the recipient. Check the line status. Check the balance in the billing management device. Check the line status. Check the state of the fax board. (Contact your service representative. ) Forwarding with the combination is unavailable. Check the forwarding settings. Check the destinations registered in the address book. Reception system error code Code R18 R21 R22 R32 R50 R60 R63 R69 R72 R78 Corrective Actions Check your machine. If toner or print paper is empty, supply them. If the memory is full, empty the memory. Turn the Closed Network RX function off, or inform the recipient of the correct password. Turn the Closed Network RX function off, or inform the recipient of the correct password. Change the setting for Auto Create User Box, or inform the recipient of the correct Confidential User Box number. Check the line status. Check the line status. Check the line status. Check the line status. Ask the sender to shorten the length of original to be sent before resending the fax. Turn the main power off, and then turn it on again. bizhub 652/552 12-7

Section	Page
Table of contents	2
1 Introduction	14
1.1 Welcome	14
1.1.1 User's guides	14
1.1.2 User's Guide	15
1.2 Conventions used in this manual	16
1.2.1 Symbols used in this manual	16
To use this machine safely	16
Procedural instruction	16
Key symbols	17
1.2.2 Original and paper indications	17
Original and paper sizes	17
Original and paper indications	17
2 Before using the Network Scan/Fax/Network Fax functions	19
2.1 Information	19
2.1.1 Transmission function	19
Function type	19
Notes on using fax functions (G3)	19
Notes on using Network Fax	20
Notes on using Internet Fax	20
Notes on using IP Address Fax	20
2.1.2 User authentication	20
MFP authentication	21
External server authentication	21
Account Track	21
2.1.3 Restriction of file name	22
2.2 Overview	23
2.2.1 Available operations with Network scan function	23
E-Mail transmission	23
FTP transmission	24
SMB transmission	24
User Box filing	25
WebDAV transmission	25
Web Service	26
2.2.2 Available operations with fax function	26
Sending/receiving G3 fax	26
Polling	27
2.2.3 Available operations with Network function	28
Internet Fax	28
IP Address Fax	29
3 Control Panel/Liquid Crystal Display	31
3.1 Control panel	31
3.2 Touch panel	34
3.2.1 Screen component	34
Icons that appear in the touch panel	34
3.2.2 Difference of screen display with/without optional devices	35
If the Fax Kit FK-502 is not installed	35
If the Fax Kit FK-502 is installed	36
3.2.3 Display and operation of Left panel	36
Job List	37
Job List - Delete	37
Job List - Job Details	38
Check Job - Check Job Settings	46
Check Job - Check Job Settings - Destination Settings	46
Check Job - Check Job Settings - Scan Settings	46
Check Job - Check Job Settings - Original Settings	47
Check Job - Check Job Settings - Communication Settings	47
Check Job - Check Job Settings - Check E-Mail Settings	47
4 Registering the basic information	49
4.1 To begin operation	49
4.1.1 Environment and device requirements	49
4.1.2 Connection and settings of network cable	49
Connection of network cable	49
Network settings	50
Specifying an E-mail address for this machine	50
4.1.3 Connection of modular cable	50
4.2 Store Address	51
4.2.1 Address Book	51
4.2.2 Group	51
4.3 Optional settings	52
Fax/Scan programs	52
Custom display	52
4.4 Using the Web service	53
4.4.1 Settings required to use the Web service	53
4.4.2 Installing the driver program of this machine to a computer	53
Check before installation	53
Installation procedure	54
5 Sending	56
5.1 Operation flow	56
5.1.1 Scan/Network Fax	56
5.1.2 G3 fax	58
5.1.3 Recalling a program	59
5.1.4 Broadcasting	61
5.2 Using the advanced preview	63
5.2.1 Preview screen	63
Preview - View Pages	63
Preview - View Pages - Change Setting	65
Preview - View Status	65
5.2.2 Sending with the advanced preview	66
Sending with Advanced Preview	66
5.3 Fax/scan mode menu tree	68
[Address Book] tab	68
[Direct Input] tab	68
[Job History] tab	69
[Address Search] tab	69
[Off-Hook]	70
[Scan Settings]	70
[Original Settings]	71
[Communication Settings]	72
5.4 Fax/Scan initial screen	73
5.4.1 Description of screen components	73
5.5 Address Book	74
Me (Scan to Me)	74
Home (Scan to Home)	75
5.5.1 Group	75
5.5.2 Search	75
Address Type	75
Index	76
Detail Search	77
Search Option	77
5.6 Direct Input	79
5.6.1 Fax	79
5.6.2 E-mail	79
5.6.3 User Box	80
5.6.4 Internet Fax	80
Next Destination	80
Receiver RX Ability	80
5.6.5 IP Address Fax	81
[Address]	81
[Port Number]	81
[Destination Machine Type]	81
[Next Destination]	81
5.6.6 PC (SMB)	82
[Host Name]	82
[File Path]	82
[User Name]	82
[Password]	82
[Reference]	82
[Next Destination]	82
5.6.7 FTP	83
[Host Name]	83
[File Path]	83
[User Name]	83
[Password]	83
[Detailed Settings]	83
[Next Destination]	83
5.6.8 WebDAV	84
[Host Name]	84
[File Path]	84
[User Name]	84
[Password]	84
[Detailed Settings]	84
[Next Destination]	84
5.6.9 Web Service	85
[Details]	85
[Search]	85
5.7 Job History	86
[Name]	86
5.8 Address Search	87
5.8.1 Search	87
5.8.2 Advanced Search	87
[Name]	87
[E-Mail Addr.]	87
[Fax Number]	87
[Last Name]	87
[First Name]	87
[City]	88
[Company Name]	88
[Department]	88
[OR]/[AND]/[STARTS WITH]/[ENDS WITH]	88
5.9 Off-Hook (G3)	89
Manual transmission	89
5.10 Scan Settings	90
5.10.1 Original Type	90
[Text]	90
[Text/Photo]	90
[Photo]	90
[Dot Matrix Original]	90
[Copied Paper]	90
5.10.2 Simplex/Duplex	91
[1-Sided]	91
[2-Sided]	91
[Cover + 2-Sided]	91
5.10.3 Resolution	91
5.10.4 File Type	92
File Type	92
Scan Setting	93
Encryption	94
Stamp Composition	96
Outline PDF	96
5.10.5 Density	97
5.10.6 Color (E-mail/BOX/SMB/FTP/WebDAV/IP/I-FAX)	97
[Auto Zoom]	98
[Full Color]	98
[Gray Scale]	98
[Black]	98
5.10.7 Scan Size	98
Standard	98
[Custom Size]	98
[Photo Size]	99
5.10.8 Image Adjustment - Background Removal	99
5.10.9 Image Adjustment - Sharpness	100
5.10.10 Application - Frame Erase	100
5.10.11 Application - Book Copy	101
[Book Spread]	101
[Separation]	101
[Front Cover]	101
[Front + Back Covers]	101
[Book Erase] - [Frame Erase]	101
[Book Erase] - [Center Erase]	102
[Binding Position]	102
5.10.12 Application - Annotation	103
Selecting the Annotation User Box	103
5.10.13 Application - Stamp/Composition	103
Date/Time	103
Page Number	104
Stamp	105
Header/Footer	105
5.10.14 Application - Send & Print	106
[Copies:]	106
[Simplex/Duplex]	106
[Staple]	107
5.10.15 Application - TX Stamp (G3/IP/I-FAX)	107
TX Stamp	107
Stamping TX Stamp	107
5.10.16 Document Name (E-mail/BOX/SMB/FTP/WebDAV/I-FAX)	108
5.10.17 Separate Scan	108
5.11 Original Settings	109
5.11.1 Special Original - Mixed Original	109
5.11.2 Special Original - Z-Folded Original	109
5.11.3 Special Original - Long Original	109
5.11.4 Direction Settings - Original Direction	109
5.11.5 Direction Settings - Binding Position	110
5.11.6 Total # of Pages (Quick Memory TX) (G3)	110
5.11.7 Despeckle	111
5.12 Communication Settings	112
5.12.1 Line Settings (G3)	112
Overseas TX	112
ECM OFF	112
V.34 OFF	112
Check Dest. & Send	113
Select Line	113
5.12.2 E-Mail Settings (E-mail/I-FAX)	113
E-mail Settings	113
[Document Name]	113
[Subject]	114
[From]	114
[Body]	114
5.12.3 URL Notification Setting (FTP/SMB/WebDAV)	115
URL Notification	115
[Detail Search]	115
[Direct Input]	115
5.12.4 Communication Method Settings (G3)	116
Quick Memory TX	116
Polling RX - Normal	117
Polling RX - Bulletin	117
Timer transmission (Timer TX)	118
Password transmission (Password TX)	118
Polling TX - Normal	119
Polling TX - Bulletin	119
F-Code transmission (F-Code TX)	120
5.12.5 E-Mail Encryption (E-mail)	120
5.12.6 Digital Signature (E-mail)	120
5.12.7 Fax Header Settings (G3/IP/I-FAX)	121
5.13 Redialing (G3/IP)	122
5.13.1 Auto redialing	122
5.13.2 Manual redialing	122
5.13.3 Fax Retransmit (G3)	122
6 Receiving (G3/IP/I-FAX)	124
6.1 Receiving (G3: Without external telephone connected)	124
6.1.1 Auto RX (Dedicated for fax line)	124
6.2 Receiving (G3: With external telephone connected)	125
6.2.1 Manual RX (Dedicated telephone line)	125
6.3 Receiving (I-FAX)	126
Receiving E-mails automatically	126
Receiving E-mails manually	126
6.4 Receiving (IP)	127
6.5 In-memory proxy reception	128
6.5.1 In-memory proxy reception	128
6.5.2 Forwarding of job after in-memory proxy reception (G3)	128
6.6 Printing upon data reception	129
6.6.1 Printing at reduced size	129
6.6.2 Printing at reduced size to fit the paper size to be printed	130
Step 1: Select optimal paper size	130
Step 2: Select actual print paper size	132
Restrictions for printing	134
6.6.3 Printing at full size	135
6.6.4 Printing method upon data reception	136
6.7 Footer Position	137
Inside Body Text	137
Outside Body Text	137
Not Printed	137
7 Convenient functions (G3/IP/I-FAX)	139
7.1 Memory RX (G3/IP/I-FAX)	139
7.2 Fax forwarding (G3/IP/I-FAX)	140
7.3 PC-Fax RX (G3)	141
7.4 TSI Distribution (G3)	142
7.5 Confidential RX (G3)	143
Settings required for confidential reception	143
Receiving by confidential reception	143
Sending by confidential transmission	143
7.6 Relay distribution (G3)	144
7.6.1 Description of relay distribution	144
7.6.2 To perform relay distribution	144
7.6.3 Sending fax to the relay distribution station	145
7.7 Polling TX/RX (G3)	146
7.7.1 Polling TX	146
7.7.2 Polling RX	146
7.8 Bulletin (G3)	147
7.9 Fax transmission using extension lines (G3)	148
8 Description of reports and lists	150
8.1 Types of reports and lists	150
8.1.1 Reports	150
8.1.2 Lists	151
8.2 Common lists	152
8.2.1 [Address Book List]	152
How to print	152
Print sample	153
Information included in the list	153
8.2.2 [Group List]	155
How to print	155
Print sample	156
Information included in the list	156
8.2.3 [Program List]	157
How to print	157
Print sample	158
Information included in the list	158
8.3 Reports/lists commonly used among G3/IP/I-FAX	159
8.3.1 [Activity Report]	159
Print sample	159
Information included in the list	159
8.3.2 [TX Result Report]	161
8.3.3 [Broadcast Report]	161
8.3.4 [Job Settings List]	162
How to print	162
[Fax Setting List]	163
[Relay List]	165
[Sender (TSI) RX User Box]	166
[Confidential/Bulletin List]	167
8.4 Report printed for G3 fax	168
8.4.1 [Polling TX Report]	168
8.4.2 [Polling RX Report]	168
8.4.3 [Sequential Polling RX Report]	169
8.4.4 [Reservation Communication Report]	169
8.4.5 [Reservation Polling TX Report]	170
8.4.6 [Broadcast Reserved Report]	170
8.4.7 [An address Polling Rx Reserved Report]	171
8.4.8 [Sequence Polling Rx Reserved Report]	171
8.4.9 [Confidential Rx Report]	172
8.4.10 [Bulletin TX Report](Polling TX Report)	172
8.4.11 [Relay TX Result Report]	173
8.4.12 [Relay Request Report]	173
8.4.13 [PC-Fax TX Error Report]	174
8.5 Report printed for Internet Fax	175
8.5.1 [Internet Fax Rx Error Report]	175
8.5.2 [Print MDN Message]	175
8.5.3 [Print DSN Message]	176
8.5.4 [Print E-mail Message Body]	176
8.5.5 [Title/Text List]	177
How to print	177
Print sample	177
8.6 Report printed for IP	178
8.6.1 [Network Fax RX Error Report]	178
9 User Mode Settings	180
9.1 Menu trees in User mode	180
9.1.1 [One-Touch/User Box Registration]	180
9.1.2 [User Settings]	183
9.1.3 Mode Memory	184
9.2 One-Touch/User Box Registration	185
9.2.1 Displaying the One-Touch/User Box Registration screen	185
9.2.2 Address Book - E-Mail	185
9.2.3 Address Book - User Box	186
9.2.4 Address Book - Fax	187
9.2.5 Address Book - PC (SMB)	189
9.2.6 Address Book - FTP	191
9.2.7 Address Book - WebDAV	192
9.2.8 Address Book - IP Address Fax	194
9.2.9 Address Book - Internet Fax	195
9.2.10 Registering groups	196
9.2.11 Registering E-mail setting subjects (E-mail/I-FAX)	197
9.2.12 Registering an E-mail setting text (E-mail/I-FAX)	197
9.2.13 Registering a scan/fax program	198
Registering programs	198
Check Program Settings	199
Delete	199
9.2.14 Create User Box - Confidential User Box (G3)	199
9.2.15 Create User Box - Bulletin Board User Box (G3)	200
9.2.16 Create User Box - Relay User Box (G3)	200
9.2.17 Limiting Access to Destinations - Apply Levels/Groups to Destinations	200
Address Book	200
Group	200
Program	201
9.3 User Settings	202
9.3.1 Displaying the User Settings screen	202
9.3.2 Custom Display Settings - Scan/Fax Settings	202
9.3.3 Custom Display Settings - Fax Active Screen (G3/IP/I-FAX)	203
9.3.4 Custom Display Settings - Search Option Settings	204
9.3.5 Scan/Fax Settings	204
10 Administrator Mode Settings	207
10.1 Configuration before use	207
10.1.1 E-mail	207
10.1.2 User Box	207
10.1.3 SMB	207
10.1.4 FTP	207
10.1.5 G3 Fax	207
10.1.6 Internet Fax	208
10.1.7 IP Address Fax	208
10.2 Menu tree in Administrator mode	209
10.2.1 [System Settings]	209
10.2.2 [Fax Settings]	210
10.2.3 [Security Settings]	212
10.3 Administrator Settings (E-mail/Box/SMB/FTP/WebDAV)	213
10.3.1 Displaying the Administrator Settings screen	213
10.3.2 System Settings - Restrict User Access	213
Restrict Access to Job Settings	213
Restrict Operation	214
10.3.3 System Settings - Reset Setting - Job Reset - Next Job - Reset Data After Job	214
10.3.4 System Settings - Stamp Settings - Header/Footer Settings	215
10.3.5 System Settings - Advanced Preview Setting - Original direction setting display	216
10.3.6 Security Settings - Security Details	216
10.4 Administrator Settings (G3)	218
10.4.1 System Settings - Power Save Settings	218
10.4.2 System Settings - Output Settings - Print/Fax Output Settings - Fax	218
10.4.3 System Settings - Restrict User Access	219
Restrict Access to Job Settings - Registering and Changing Addresses	219
Restrict Operation - Restrict Broadcasting	219
10.4.4 System Settings - Stamp Settings - Fax TX Settings	219
10.4.5 System Settings - Advanced Preview Setting - Original direction setting display	219
10.4.6 Fax Settings - Header Information	219
10.4.7 Fax Settings - Header/Footer Position	220
10.4.8 Fax Settings - Line Parameter Setting	222
10.4.9 Fax Settings - TX/RX Setting	224
10.4.10 Fax Settings - Function Settings	226
Function ON/OFF Settings	226
Memory RX Setting	227
Closed Network RX	228
Forward TX Setting	228
Incomplete TX Hold	229
PC-Fax RX Settings	230
TSI User Box Setting	230
10.4.11 Fax Settings - PBX Connection Setting	231
10.4.12 Fax Settings - Report Settings	232
10.4.13 Fax Settings - Job Settings List	234
10.4.14 Fax Settings - Multi Line Settings	234
Line Parameter Setting	234
Function Settings	235
Multi Line Settings	235
Sender Fax No.	236
10.4.15 Fax Settings - G3 Fax Print Quality Settings	236
10.4.16 Security Settings - Security Details	236
Manual Destination Input	236
Restrict Fax TX	237
Hide Personal Information	237
Display Activity Log	237
Initialize	237
Job History Thumbnail Display	237
Copy Guard	237
Password Copy	237
10.5 Administrator Settings (IP/I-FAX)	238
10.5.1 System Settings - Power Save Setting - Enter Power Save Mode	238
10.5.2 System Settings - Output Setting - Print/Fax Output Setting - Fax	238
10.5.3 System Settings - Restrict User Access	238
Restrict Access to Job Settings - Registering and Changing Addresses	238
Restrict Access to Job Settings - Change the \	238
Restrict Operation - Restrict Broadcasting	238
10.5.4 System Settings - Stamp Settings - Fax TX Settings	238
10.5.5 System Settings - Advanced Preview Setting - Original direction setting display	238
10.5.6 Fax Settings - Header Information	238
10.5.7 Fax Settings - Header/Footer Position	239
10.5.8 Fax Settings - Line Parameter Setting (IP)	239
Number of Redials	239
Redial Interval	239
10.5.9 Fax Settings - TX/RX Settings	239
10.5.10 Fax Settings - Function Settings	239
Function ON/OFF Setting - Destination Check Display Function	239
Memory RX Setting	239
Forward TX Setting	239
10.5.11 Fax Settings - Report Settings	240
Activity Report	240
TX Result Report	240
Sequential TX Report	240
Broadcast Result Report	240
TX Result Report Check	240
Network Fax RX Error Report	240
MDN Message (I-FAX)	241
DSN Message (I-FAX)	241
Print E-mail Message Body (I-FAX)	241
10.5.12 Fax Settings - Job Settings List	241
10.5.13 Fax Settings - Network Fax Settings	242
Black Compression Level	242
Color/Grayscale Multi-Value Compression Method	242
Internet Fax Self RX Ability (I-FAX)	243
Internet Fax Advanced Settings (I-FAX)	244
IP Address Fax Setting	245
10.5.14 Security Settings - Security Details	246
Manual Destination Input	246
Restrict Fax TX	246
Hide Personal Information	246
Display Activity Log	246
Initialize	246
Job History Thumbnail Display	246
Copy Guard	246
Password Copy	246
11 PageScope Web Connection	248
11.1 Using PageScope Web Connection	248
11.1.1 Operating environment	248
11.1.2 How to access	248
11.1.3 Cache function of Web browser	249
For Internet Explorer	249
For Netscape Navigator	249

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bizhub 652/552

12-7

12.3

Error messages displayed

12.3.3

G3 Fax Error Code

If the machine encounters a problem while sending or receiving a G3 fax, an error dialog will appear and error

codes will be displayed in Txx/Rxx format. Take corrective actions by referring to the table below.

Transmission system error code

Reception system error code

Code

Corrective Actions

T00

•

Check to see if the destination is correct.

•

Check the state of the recipient.

T05

Check the state of the recipient.

T08

Check the line status.

T18

Check the state of the recipient.

T28

Check the state of the recipient.

T32

Check the line status.

T42

Check the line status.

T43

Check the line status.

T48

•

Check to see if the destination is correct.

•

Check that the fax number registered with the recipient is correct.

T58

The document to be sent by polling is not registered in the sender's machine.

Ask the

sender to set the document.

T60

T61

Check whether the document to be sent by polling from the bulletin board is registered.

T62

Inform the recipient of the correct bulletin board number.

T80

Check the line status.

T81

Check the line status.

T82

•

Check to see if the destination is correct.

•

Check the state of the recipient.

T85

Check the line status.

T89

Check the balance in the billing management device.

T95

Check the line status.

T97

Check the state of the fax board. (Contact your service representative. )

T98

Forwarding with the combination is unavailable. Check the forwarding settings.

T99

Check the destinations registered in the address book.

Code

Corrective Actions

R18

Check your machine. If toner or print paper is empty, supply them. If the memory is full,

empty the memory.

R21

Turn the Closed Network RX function off, or inform the recipient of the correct password.

R22

Turn the Closed Network RX function off, or inform the recipient of the correct password.

R32

Change the setting for Auto Create User Box, or inform the recipient of the correct Confi-

dential User Box number.

R50

Check the line status.

R60

Check the line status.

R63

Check the line status.

R69

Check the line status.

R72

Ask the sender to shorten the length of original to be sent before resending the fax.

R78

Turn the main power off, and then turn it on again.