LG LSDF9969BD Owners Manual - Page 28
Smart Diagnosis™ System
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28 SMART DIAGNOSIS™ SYSTEM SMART DIAGNOSIS™ SYSTEM Should you experience any problems with your dishwasher, it has the capability of transmitting data to your Smart Phone using the LG Smart Laundry & DW Application or via your telephone to the LG call center. Smart Diagnosis cannot be activated unless your dishwasher is turned on by touching the POWER button. If your dishwasher is unable to turn on, then troubleshooting must be done without using Smart Diagnosis. Smart Diagnosis Using Your Smart Phone 1. Download the LG Smart Laundry & DW application on your smart phone. 2. Open the LG Smart Laundry & DW application on your smart phone. 3. Press the Smart Diagnosis button on your smart phone. 4. Press the Diagnose button on your smart phone. 5. Press the Dishwasher button on your smart phone. 6. Press the RECORD button on the smart phone and then hold the mouth piece of the smart phone near the speaker located on the side panel. Hold the phone no more than one inch (but not touching) the machine. 7. Press and hold the Rinse button on the dishwasher display for three seconds. note After three seconds, the display will change from 0:22 to 17 and then start counting down the remaining time. 8. With the phone held in place, press the Smart Diagnosis button on the phone. note Do not touch any other buttons or icons on the display screen. 9. Keep the phone in place until the tone transmission has finished. This takes about 17 seconds and the display will count down the time. 10. When the recording is complete, view the diagnosis by pressing the Next button on the phone. Smart Diagnosis Through the Call Center 1. Call the LG call center at: (LG U.S.A.) 1-800-243-0000 (LG Canada) 1-888-542-2623. 2. When instructed to do so by the call center agent, hold the mouthpiece of your phonenear the hole located on the side panel. Hold the phone no more than one inch (but not touching) the machine. note Do not touch any other buttons or icons on the display screen. 3. Press and hold the Rinse button on the display screen for three seconds. 4. Keep the phone in place until the tone transmission has finished. This takes about 17 seconds and the display will count down the time. 5. Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you in using the information transmitted for analysis. note Smart Diagnosis is a troubleshooting feature designed to assist, not replace, the traditional method of troubleshooting pends upon various factors, including, but not limited to, the reception of the cellular phone being used for transmission, any external noise that may be present during the transmission, and the acoustics of the room where the machine is lo nosis would accurately troubleshoot any given issue.
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