LG LSFXC2476S Owners Manual - Page 61

Smart Diagnosis™

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ENGLISH SMART DIAGNOSIS 61 SMART DIAGNOSIS™ Should you experience any problems with your refrigerator, it has the capability of transmitting data via your telephone to the LG service center. This gives you the capability of speaking directly to our trained specialists. The specialist records the data transmitted from your machine and uses it to analyze the issue, providing a fast and effective diagnosis. If you experience problems with your refrigerator, call 1-800-243-0000. Only use the Smart Diagnosis™ feature when instructed to do so by the LG call center agent. The transmission sounds that you will hear are normal and sound similar to a fax machine. Smart Diagnosis™ cannot be activated unless your refrigerator is connected to power. If your refrigerator is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™. Using Smart Diagnosis™ First, call 1-800-243-0000. Only use the Smart Diagnosis™ feature when instructed to do so by the LG call center agent. 1 Lock the display. To lock the display, press and hold the Lock button for three seconds. (If the display has been locked for over five minutes, you must deactivate the lock and then reactivate it.) 3 Hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door, when instructed to do so by the call center. 4 Press and hold the Freezer Temperature button for three seconds while continuing to hold your phone to the speaker. 5 After you hear three beeps, release the Freezer Temperature button. 6 Keep the phone in place until the tone transmission has finished. The display will count down the time. Once the countdown is over and the tones have stopped, resume your conversation with the specialist, who will then be able to assist you in using the information transmitted for analysis. NOTE yy For best results, do not move the phone while the tones are being transmitted. yy If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. 2 Open the right refrigerator door. NOTE yy Call quality differences by region may affect the function. yy Use the home telephone for better communication performance, resulting in better service. yy Bad call quality may result in poor data transmission from your phone to the machine, which could cause Smart Diagnosis™ to malfunction.

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61
SMART DIAGNOSIS
ENGLISH
3
Hold the mouthpiece of your phone in
front of the speaker
that is located on
the right hinge of
the refrigerator door,
when instructed to
do so by the call
center.
4
Press and hold the
Freezer Temperature
button for three
seconds while
continuing to hold
your phone to the
speaker.
5
After you hear three beeps, release the
Freezer Temperature button.
6
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown
is over and the tones have stopped,
resume your conversation with the
specialist, who will then be able to assist
you in using the information transmitted
for analysis.
Should you experience any problems with
your refrigerator, it has the capability of
transmitting data via your telephone to the LG
service center. This gives you the capability of
speaking directly to our trained specialists. The
specialist records the data transmitted from
your machine and uses it to analyze the issue,
providing a fast and effective diagnosis.
If you experience problems with your
refrigerator, call 1-800-243-0000. Only use the
Smart Diagnosis™ feature when instructed
to do so by the LG call center agent. The
transmission sounds that you will hear are
normal and sound similar to a fax machine.
Smart Diagnosis™ cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.
Using Smart Diagnosis™
First, call 1-800-243-0000. Only use the Smart
Diagnosis™ feature when instructed to do so
by the LG call center agent.
1
Lock the display. To lock the display,
press and hold the Lock button for three
seconds. (If the display has been locked
for over five minutes, you must deactivate
the lock and then reactivate it.)
2
Open the right refrigerator door.
SMART DIAGNOSIS™
NOTE
For best results, do not move the phone
y
while the tones are being transmitted.
If the call center agent is not able to get
y
an accurate recording of the data, you
may be asked to try again.
NOTE
Call quality differences by region may
y
affect the function.
Use the home telephone for better
y
communication performance, resulting
in better service.
Bad call quality may result in poor data
y
transmission from your phone to the
machine, which could cause Smart
Diagnosis™ to malfunction.