LG LSXC22426S Owners Manual - Page 27

Smart Diagnosis™ Function

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OPERATION 27 ENGLISH Smart Diagnosis™ Function Should you experience any problems with the appliance, it has the capability of transmitting data via your telephone to the LG Customer Information Center. NFC or Wi-Fi equipped models can also transmit data to a smartphone using the LG Smart ThinQ application. 5 Press and hold the Freezer button for three seconds while continuing to hold your phone to the speaker. Smart Diagnosis™ through the Customer Information Center x For appliances with the or logo This gives you the capability of speaking directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis. 1 Call the LG Electronics Customer Information Center at: (LG U.S.A.) 1-800-243-0000 (LG Canada) 1-888-542-2623 2 Hold the Lock button for three seconds. x minutes, you must deactivate the lock and then reactivate it. 6 After you hear three beeps, release the Freezer button. 7 Keep the phone in place until the tone count down the time. Once the countdown is over and the tones have stopped, resume your conversation with the specialist, who will then be able to assist you in using the information transmitted for analysis. NOTE x For best results, do not move the phone while the tones are being transmitted. x If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. x The Smart Diagnosis™ function depends on the local call quality. x Bad call quality may result in poor data transmission from your phone to the call center, which could cause Smart Diagnosis™ to malfunction. 3 Open the right refrigerator door. 4 Hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door, when instructed to do so by the call center. Smart ThinQ Smart Diagnosis™ x For appliances with the or logo Use the Smart Diagnosis feature in the Smart ThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center. Follow the instructions in the Smart ThinQ application to perform a Smart Diagnosis using your smartphone.

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27
OPERATION
ENGLISH
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting data
via your telephone to the LG Customer Information
Center. NFC or Wi-Fi equipped models can also
transmit data to a smartphone using the LG Smart
ThinQ application.
Smart Diagnosis™ through the
Customer Information Center
±
For appliances with the
or
logo
This gives you the capability of speaking directly to
our trained specialists. The specialist records the
data transmitted from the appliance and uses it to
analyze the issue, providing a fast and effective
diagnosis.
1
Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2
Hold the Lock button for three seconds.
±
minutes, you must deactivate the lock and then
reactivate it.
3
Open the right refrigerator door.
4
Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the
call center.
5
Press and hold the
Freezer
button for three
seconds while continuing to hold your phone to
the speaker.
6
After you hear three beeps, release the
Freezer
button.
7
Keep the phone in place until the tone
count down the time. Once the countdown is
over and the tones have stopped, resume your
conversation with the specialist, who will then
be able to assist you in using the information
transmitted for analysis.
NOTE
±
For best results, do not move the phone while the
tones are being transmitted.
±
If the call center agent is not able to get an accurate
recording of the data, you may be asked to try
again.
±
The Smart Diagnosis™ function depends on the
local call quality.
±
Bad call quality may result in poor data transmission
from your phone to the call center, which could
cause Smart Diagnosis™ to malfunction.
Smart ThinQ Smart Diagnosis™
±
For appliances with the
or
logo
Use the Smart Diagnosis feature in the Smart ThinQ
application for help diagnosing issues with the
appliance without the assistance of the LG Customer
Information Center.
Follow the instructions in the Smart ThinQ application
to perform a Smart Diagnosis using your smartphone.