LG OLED65W9PUA Owners Manual - Page 12
Troubleshooting, User Guide
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ENGLISH Registering Magic Remote Control Troubleshooting How to register the Magic Remote Control To use the Magic Remote, first pair it with your TV. 1 Put batteries into the Magic Remote and turn the TV on. 2 Point the Magic Remote at your TV and press the Wheel (OK) on the remote control. * If the TV fails to register the Magic Remote, try again after turning the TV off and back on. How to deregister the Magic Remote Control Press the (BACK) and (HOME) buttons at the same time, for five seconds, to unpair the Magic Remote with your TV. * Pressing and holding the button will let you cancel and re-regis- ter Magic Remote at the same time. • It is recommended that an Access Point (AP) be located more than 0.2 m (0.65 ft) away from the TV. If the AP is installed closer than 0.2 m (0.65 ft), the Magic remote control may not perform as expected due to frequency interference. • Do not mix new batteries with old batteries. This may cause the batteries to overheat and leak. • Failure to match the correct polarities of the battery may cause the battery to burst or leak, resulting in fire, personal injury, or ambient pollution. • This apparatus uses batteries. In your community there might be regulations that require you to dispose of these batteries properly due to environmental considerations. Please contact your local authorities for disposal or recycling information. • Batteries inside or inside the product shall not be exposed to excessive heat such as sunshine, fire or the like. User Guide For more information about this TV, read the User Guide embedded in the product. • To open the User Guide General] → [About This TV] → [User Guide] Cannot control the TV with the remote control. • Check if anything such as tape has been placed over the receiver. • Check if there is any obstacle between the product and the remote control. • Replace the batteries with new fresh ones. No image display and no sound is produced. • Check if the product is turned on. • Check if the power cord is connected to a wall outlet. • Check if there is a problem in the wall outlet by connecting other products. The TV turns off suddenly. • Check the power control settings. The power supply may be interrupted. • Check if the auto-off function is activated in the settings menu. • If there is no signal while the TV is on, the TV will turn off automatically after 15 minutes of inactivity. Abnormal Display •• If the TV feels cold to the touch, there may be a small flicker when it is turned on. This is normal; there is nothing wrong with TV. Some minute dot defects may be visible on the screen, appearing as tiny red, green, or blue spots. However, they have no adverse effect on the TV's performance. Avoid touching the screen or holding your finger(s) against it for long periods of time. Doing so may produce some temporary distortion effects on the screen. •• This panel is an advanced product that contains millions of pixels. In a very few cases, you could see fine dots on the screen while you're viewing the TV. Those dots are deactivated pixels and do not affect the performance and reliability of the TV. •• A blue light blinks on the front of the Companion Box (AV Box). -- The TV may have a problem with the cooling fan or the temperature in the TV may be too high. Contact an authorized service center. •• A magenta light blinks on the front of the Companion Box (AV Box). -- The TV may have a problem in the moving speaker. Contact an authorized service center. •• An orange light blinks on the front of the Companion Box (AV Box). -- The cable from panel may not be properly connected to the Companion Box (AV Box). Unplug the power cord and reconnect the cable from the panel. Then plug the power cord in and press the power button. If it still doesn't work after the steps above, contact an authorized service center. 12
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