Lacie 301161U User Manual - Page 125
Troubleshooting Windows Backup Software
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LaCie Ethernet Disk RAID (Firmware version 1.4) User Manual Troubleshooting page 124 8.2. Troubleshooting Windows Backup Software ■ Problem ■ Solution The disk that I want to protect isn't listed. Windows Backup Software does not support dynamic disks. These types of disks are automatically filtered from the list of disks that you can protect. Errors occur when I ❖ When adding a storage system to the list of backup locations, make sure that you're using the try to protect a disk. correct name or IP address of the storage system. ❖ If the storage system is already listed, select it in the list of backup locations and then click Remove. Then click Add to add it again. This resets the settings in the Microsoft iSCSI Initiator* which might cause authentication problems. ❖ Make sure the storage system is powered on. ❖ Make sure the computer is connected to the network and can otherwise access the storage system. To check the network connection, click Start --> Run and type cmd. At the command prompt, type the following: ping IP_address where IP_address is the IP address of the storage system. If you do not see Reply from..., the problem is with your network. ❖ Make sure that sufficient space is available on the storage system. At least an additional 20% of the disk size is required for changed data. For example, if the disk that you want to protect is 15 GB, at least 18 GB of space must be available on the storage system. The Home page in the Manager displays the amount of available space. Note: If errors occur when you're protecting a disk for the first time, invalid backups might be created on the storage system. To ensure that you don't use up disk space unnecessarily, be sure to delete any extraneous backups on the storage system (see section 5.6.3, Deleting a Backup). Compare the Backup disk ID on the Status page in Windows Backup Software with the Backup Disk ID on the Backups page in the Manager to determine which backup is actually being used.