Home » Lacie Manuals » Network Storage Servers » Lacie 301161U » Manual Viewer

Lacie 301161U User Manual - Page 137

Contacting Customer Support

UPC - 093053707286

Add to My Manuals
Save this manual to your list of manuals

Page 137 highlights

LaCie Ethernet Disk RAID (Firmware version 1.4) User Manual Contacting Customer Support page 136 11. Contacting Customer Support ■ Before You Contact Technical Support Read the User Manual and review the Troubleshooting section. 1. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive to work properly, contact us via the contacts in chapter 12.1 Bef ore contacting us, make sure that you are in front of your computer and that you have the following information on hand: ❖ Your LaCie drive's serial number ❖ Operating system and version ❖ Computer brand and model ❖ Amount of memory installed ❖ Names of any other devices installed on your computer, including CD/DVD burners ■ Information to Include in Email Correspondence Information 1. LaCie Ethernet Disk RAID serial number 2. Macintosh/PC model 3. Operating system version 4. Processor speed 5. Computer memory 6. The brands and models of other internal and external peripherals installed on my computer Where to Find Information Located on a sticker at the back of drive or on the original packaging Mac users: Click on the Apple icon in the menu bar and select About this Mac. Windows users: Right click My Computer and select Properties > General. Mac users: Click on the Apple icon in the finder bar and select About this Mac. Select More Info... The Apple System Profiler will launch and will list your internal and external peripherals. Windows users: Right click My Computer and select Properties > Hardware.

Section	Page
Health and Safety Precautions	6
General Use Precautions	6
1. Introduction to the LaCie Ethernet Disk RAID	8
2. About Your LaCie Ethernet Disk RAID	9
2.1. Package Content	9
2.2. Minimum System Requirements	10
2.2. Views of the System	11
3. Installing Your LaCie Ethernet Disk RAID	14
3.1. Connecting the Ethernet Disk RAID to the Network	14
3.2. Turning On the Ethernet Disk RAID	15
4. Configuring Your LaCie Ethernet Disk RAID	16
4.1. Installing the Ethernet Disk RAID Console	17
4.2. Starting the Console	18
4.3. Initializing the Disks	19
4.4. Configuring with the First Use Wizard	20
4.5. USB Devices	23
4.5.1. Attaching USB Devices	23
4.5.2. Disconnecting USB Devices	23
5. Managing Your LaCie Ethernet Disk RAID	24
5.1. Accessing the Web Manager	25
5.1.1. Windows Users	25
5.1.2. Mac Users with DHCP Server	25
5.1.3. Mac Users without DHCP Server	26
5.2. Logging In to the Manager	27
5.3. Navigating the Manager	28
5.3.1. Storage Status Tab	29
5.3.2. Connection Status Tab	29
5.4. Managing Users	30
5.4.1. Adding Users	30
5.4.2. Modifying Users	33
5.4.3. Removing Users	34
5.4.4. Working with Groups	35
5.4.5. Authentication Mode	40
5.5. Managing Shared Folders	46
5.5.1. Creating Shared Folders	46
5.5.2. Changing User Access to Shared Folders	48
5.5.3. Deleting a Shared Folder	50
5.6. Managing Backups	51
5.6.1. Changing the Recovery Password	51
5.6.2. Configuring Remote Boot	52
5.6.3. Deleting a Backup	53
5.6.4. Deleting a Client	54
5.7. Advanced Management	55
5.7.1. Alerts	55
5.7.2. Firmware	57
5.7.3. USB	58
5.7.4. System	59
5.7.5. Network	61
5.7.6. Reconfiguring the Disks	65
5.7.7. System Status	69
5.7.8. System Log	70
5.7.9. Shut Down	71
5.8. Logging Out of the Manager	71
6. Working With Shared Folders	72
6.1. Accessing Shared Folders	72
6.1.1. Windows Users	72
6.1.2. Linux Users	76
6.1.3. Mac Users	78
6.2. Accessing Shared Folders Using FTP	79
6.3. Disconnecting from Shared Folders	80
6.3.1. Windows Users	80
6.3.2. Linux Users	81
6.3.3. Mac OS X Users	81
6.3.4. Other Mac Users	81
7. Protecting Local Disks	82
7.1. Getting Started	83
7.1.1. System Requirements	83
7.1.2. Additional Requirements	84
7.1.3. Installing the Microsoft iSCSI Initiator	84
7.1.4. Installing Windows Backup Software	85
7.1.5. Starting Windows Backup Software	89
7.1.6. Activating Your License	90
7.1.7. Activating Your License with an Internet Connection	91
7.1.8. Replacing Your Existing License	91
7.2. Protecting Your Disks	92
7.3. Manually Backing Up Your Disk	98
7.4. Stopping a Backup or Recovery in Progress	99
7.5. Changing the Backup Schedule	100
7.6. Receiving Event Notifications	101
7.7. Changing the Recovery Password	102
7.8. Enabling or Disabling Remote Boot	103
7.8.1. Enabling Remote Boot	104
7.8.2. Disabling Remote Boot	105
7.9. Recovering Data	106
7.9.1. Recovering Files or Folders	107
7.9.2. Recovering a Data Disk	109
7.9.3. Recovering a System Disk Using the Recovery CD	111
7.9.4. Recovering a System Disk Using While Booting Remotely	117
7.9.5. Removing Protection	121
8. Troubleshooting	122
8.1. Troubleshooting the Ethernet Disk RAID	122
8.2. Troubleshooting Windows Backup Software	125
8.3. Creating a Diagnostic File	127
8.3.1. Using Windows Backup Software	127
8.3.2. Using the Recovery CD	127
8.4. Resetting the Recovery Password in the Microsoft iSCSI Initiator	128
9. Technical Specifications	129
9.1. Hardware Specification	129
9.2. Software Specification	130
10. Understanding RAID and Storage Policies	131
10.1. RAID 0	132
10.2. RAID 1	133
10.3. RAID 5	134
10.4. RAID 5 + Spare	135
10.5. RAID 10 (RAID 1 + 0)	136
11. Contacting Customer Support	137
11.1. LaCie Technical Support Contacts	138
12. Warranty Information	139