Lacie Rikiki USB 3.0 User Manual - Page 32

Windows XP - troubleshooting

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followed instructions for a different configuration (such as interface or operating system). Still not working? There may be a hardware defect or other problem. Time to contact www.lacie.com/support/. Windows XP, 2000, Vista, and Windows 7 Users Problem: The drive icon doesn't appear in My Computer/Computer. Q: Are both ends of the USB cable firmly attached? A: Check both ends of the USB cable and make sure that they are fully seated in their respective ports. Try disconnecting the cable, waiting 10 seconds, and then reconnecting it, or trying a different USB cable. If the drive is still not recognized, restart your computer and try again. Still not working? Read on. Q: Is the drive receiving sufficient power? A: If the drive is connected to your computer via USB and does not appear in Disk Manager, the drive may not be receiving enough power from the USB bus on your computer. Try connecting a USB-Y cable as described in section USB-Y Cable. Q: Is the drive listed in Device Manager? A: All LaCie drives appear in at least one place in Device Manager. To access Device Manager, click on Start and select Run from the menu. In Windows Vista, the 'Run' option doesn't appear by default, so press [Windows-button] and [R] on your keyboard. Enter the command: devmgmt.msc Click OK and the Device Manager program will open. For troubleshooting, look in the Disk Drives section. It might be necessary to click on + on the left side. If you're not sure if your drive is listed, unplug it, then reconnect it. The entry that changes is your LaCie drive. Q: Does your disk not appear at all? A: Proceed to physical troubleshooting topics above. Q: Is your drive listed next to an unusual icon? A: Windows Device Manager can usually provide information about failures in accessories. It does not display the exact cause, or a solution, but it can assist in troubleshooting most problems. A problematic device can be found by its unusual icon. Instead of the normal icon based on the type of device, it is instead an exclamation point, question mark, or an X. Right-click this icon, then choose Properties. The General tab will show why the device is not working. Still not working? There may be a hardware defect or other problem. Time to contact www.lacie.com/support/. Rikiki USB 3.0 Hard Drive User Manual 32

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Rikiki USB 3.0 Hard Drive User Manual
32
followed instructions for a different configuration (such as interface or operating system).
Still not working? There may be a hardware defect or other problem. Time to contact
www.lacie.com/support/
.
Windows XP, 2000, Vista, and Windows 7 Users
Problem: The drive icon doesn't appear in My Computer/Computer.
Q: Are both ends of the USB cable firmly attached?
A: Check both ends of the USB cable and make sure that they are fully seated in their respective ports. Try
disconnecting the cable, waiting 10 seconds, and then reconnecting it, or trying a different USB cable. If the
drive is still not recognized, restart your computer and try again. Still not working? Read on.
Q: Is the drive receiving sufficient power?
A: If the drive is connected to your computer via USB and does not appear in Disk Manager, the drive may not
be receiving enough power from the USB bus on your computer. Try connecting a USB-Y cable as described in
section
USB-Y Cable
.
Q: Is the drive listed in Device Manager?
A: All LaCie drives appear in at least one place in Device Manager.
To access Device Manager, click on
Start
and select
Run
from the menu. In Windows Vista, the 'Run' option
doesn't appear by default, so press [Windows-button] and [R] on your keyboard.
Enter the command:
devmgmt.msc
Click
OK
and the Device Manager program will open. For troubleshooting, look in the
Disk Drives
section. It
might be necessary to click on
+
on the left side.
If you're not sure if your drive is listed, unplug it, then reconnect it. The entry that changes is your LaCie drive.
Q: Does your disk not appear at all?
A: Proceed to physical troubleshooting topics above.
Q: Is your drive listed next to an unusual icon?
A: Windows Device Manager can usually provide information about failures in accessories. It does not display
the exact cause, or a solution, but it can assist in troubleshooting most problems.
A problematic device can be found by its unusual icon. Instead of the normal icon based on the type of device, it
is instead an exclamation point, question mark, or an X.
Right-click this icon, then choose
Properties
. The
General
tab will show why the device is not working.
Still not working? There may be a hardware defect or other problem. Time to contact
www.lacie.com/support/
.