Lantronix N-GXE-POE-xx-01 Series N-GXE-POE-xx-01 User Guide Rev F - Page 28

Troubleshooting, Troubleshooting Procedure

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Lantronix N-GXE-POE-xx-01 User Guide Troubleshooting Troubleshooting Procedure This section provides basic N-GXE-POE-xx-01 troubleshooting procedures. Note: hot swap 12V may result in blown fuse. 1. Verify the Product Description, Models, Features, and Specifications in the "Introduction" section starting on page 4. 2. Verify the procedures in the Installation section starting on page 21. 3. Make sure your particular model supports the function attempted. See Features on page 10. 4. Check the LEDs. See LED Descriptions on page 19. 5. Check the Jumper settings. See Jumper Locations and Settings on page 21. 6. Verify the Installation. Check the System Requirements on page 18. 7. Check that the cabling is appropriate, securely attached, and within cable length specs. See Cable Descriptions on page 11. 8. Reseat the NIC; insert NIC in another slot; check for incompatible or conflicting devices / settings. 9. Run Windows Device Manager and scan for changes. 10. Check that the PC's BIOS version is appropriate and update to the latest. See the PC documentation. 11. Check if the Driver version is appropriate and update to the latest. See Install the Driver Software on page 25. 12. PC power supply/cables with multiple power connector splices may cause issues by not capably delivering full 30W of power. Verify that the required power is being delivered to the NIC. 13. Verify that the link partner is active and can send/receive traffic; make sure partner settings match; verify that the port is enabled; try connecting to another port or link partner. 14. Run the PC diagnostics (e.g., HP PC diagnostic testing tool "lanconf"). 15. Record any specific error condition. See "Recording Model and System Information" below. 16. During PC boot up, if an error displays indicating a problem with the LAN adapter's NVM configuration. This is related to the PXE option ROM not being implemented and will not cause functional issues. This message can be ignored. 17. Contact Tech Support. 33599 Rev. F https://www.lantronix.com/ Page 28 of 33

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Lantronix
N-GXE-POE-xx-01 User Guide
33599 Rev. F
Page 28 of 33
Troubleshooting
Troubleshooting Procedure
This section provides basic N-GXE-POE-xx-01 troubleshooting procedures.
Note
: hot swap 12V may
result in blown fuse.
1.
Verify the Product Description, Models, Features, and Specifications in the “
Introduction
” section
starting on page
4
.
2.
Verify the procedures in the
Installation
section starting on page
21
.
3.
Make sure your particular model supports the function attempted. See
Features
on page
10
.
4.
Check the LEDs. See LED Descriptions on page
19
.
5.
Check the Jumper settings. See
Jumper Locations and Settings
on page
21
.
6.
Verify the Installation. Check the
System Requirements
on page
18
.
7.
Check that the cabling is appropriate, securely attached, and within cable length specs.
See
Cable Descriptions
on page
11
.
8.
Reseat the NIC; insert NIC in another slot; check for incompatible or conflicting devices / settings.
9.
Run Windows Device Manager and scan for changes.
10. Check that the PC’s BIOS version is appropriate and update to the latest. See the PC
documentation.
11.
Check if the Driver version is appropriate and update to the latest. See
Install the Driver Software
on page
25
.
12. PC power supply/cables with multiple power connector splices may cause issues by not capably
delivering full 30W of power. Verify that the required power is being delivered to the NIC.
13. Verify that the link partner is active and can send/receive traffic; make sure partner settings match;
verify that the port is enabled; try connecting to another port or link partner.
14. Run the PC diagnostics (e.g., HP PC diagnostic testing tool “lanconf”).
15. Record any specific error condition. See “
Recording Model and System Information
” below.
16. During PC boot up, if an error displays indicating a problem with the LAN adapter’s NVM
configuration. This is related to the PXE option ROM not being implemented and will not cause
functional issues. This message can be ignored.
17. Contact Tech Support.