Lantronix N-GXE-POE-xx-01 Series N-GXE-POE-xx-01 User Guide Rev F - Page 29

Lantronix N-GXE-POE-xx-01 User Guide Testing Network Connectivity Automatically detect and update drivers and software if you are connected to the Internet from the computer that needs updated drivers from http://www.intel.com/support/network/sb/CS-031482.htm. Minimize the number of splices and the distance to the splice in the 12 V cable if PoE power is not being applied to the PD. Recording Model and System Information After performing the troubleshooting procedures, and before calling or emailing Technical Support, please record as much information as possible in order to help the Tech Support Specialist. 1. Record N-GXE-POE-xx-01 model information: Product ID Serial Board Rev PCB Version MAC Address LED status 2. Record the System information: Check your computer documentation for support information. PC make and model Operating System BIOS version Configuration LED Status PC's Icon Tray indication PoE Powered Device(s 3. Provide your service contract number 4. Describe the failure 5. Describe any action(s) already taken to resolve the problem (e.g., changing mode, rebooting, etc 6. What VoIP phone make and model 7. What i210 driver version 8. What ECP Utility VLAN settings/driver VLAN setting 33599 Rev. F https://www.lantronix.com/ Page 29 of 33